High Speed Gear Reviews | Read Customer Reviews of highspeedgear.com

High Speed Gear Reviews | Read Customer Reviews of highspeedgear.com

High Speed Gear reviews

Showing 57 reviews with 1 star · Clear filters

Angelica M.
Mar 16, 2024
It was the worse purchase experience…
It was the worse purchase experience long wait and got the wrong size at the end
Reply from High Speed GearMar 18, 2024
Thank you for your review, we do apologize for our lead times, I do show in our notes that someone from our team spoke with you and confirmed that the right belt size was sent. We do sincerely apologize for the confusion and inconvenience this has caused. I also show a return request was established. if there is anything else that we can assist you with please email [email protected].
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GO
Mar 3, 2024
Didn’t ship or credit my card
They never shipped the belt and didn’t credit my card.
Reply from High Speed GearMar 4, 2024
Thank you for your review, I show that a cancellation was requested and a refund was given to you on 12/19/2023. Someone from our team will reach out to provide you the details of that refund to make sure that you are taken care of.
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Crystal R.
Feb 28, 2024
I still don’t have my order!!
I still don’t have my order!!
Reply from High Speed GearFeb 29, 2024
Thank you for your review, as the manufacturer we do make all orders to order, due to a large influx of government orders we do currently have a longer than normal lead time. I know that we spoke with you this morning in regard to your order, we are more than happy to assist you with finding that gear through a dealer that has that in stock. You can always call us at 910-325-1000 or email us at [email protected] and we are always happy to help.
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Bird U.
Feb 6, 2024
I thought my ar500 plates took forever…
Feb, 5th: I thought my ar500 plates took forever to ship but at least they gave me an estimated time that was almost right on the money. If you have a HSG dealer near you go to them instead of ordering online because "due to a large influx of government orders we do currently have a longer than normal lead time." March 8th Edit: here we are, a month after my first review. Still no gear. Still no update.
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Parker W.
Jan 30, 2024
I cannot even review my gear
I cannot even review my gear, as it has been almost 3 months and my order still has not shipped.
Reply from High Speed GearJan 30, 2024
Thank you for your review, as the manufacturer we do make all orders to order, due to a large influx of government orders we do currently have a longer than normal lead time. You can reach out to us at any time, and we are more than happy to assist you with finding that gear through a dealer that has that in stock. You can always call us at 910-325-1000 or email us at [email protected] and we are always happy to help.
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Ian
Jan 22, 2024
9 weeks later…. Still no order or shipping confirmation
Order placed just prior to Thanksgiving 2023. It’s now January 21, 2024 and have still not received shipping confirmation or items. Every time inquiring about items status, receive an automated response. Not helpful.
Reply from High Speed GearJan 22, 2024
Thank you for your review, you will be receiving an email from a team member of customer service, we don't have an automated email response system so I am unsure where that may be coming from but do apologize for the inconvenience and difficulty.
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Jeremy E.
Jan 1, 2024
I have emailed 2 times and no answer
I have emailed 2 times and no answer. Order was placed on Dec 13 and nothing so far
Reply from High Speed GearJan 2, 2024
Thanks for your review, we are not showing any emails in our system, someone from our team will be reaching out to you.
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Shawn
Dec 7, 2023
No communication even weeks later
No communication even weeks later. No updates on shipping.
Reply from High Speed GearDec 7, 2023
Thank you for your review, as the manufacturer we do make all orders to order, due to a large influx of government orders we do currently have a longer than normal lead time. You can reach out to us at any time, and we are more than happy to assist you with finding that gear through a dealer that has that in stock. You can always call us at 910-325-1000 or email us at [email protected] and we are always happy to help.
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