Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About HILLMAN - Innovative hunting clothing
Hillman® redefines hunting gear and apparel, offering you groundbreaking innovation and cutting-edge design. Experience advanced technologies built into every product, featuring industry-first advancements that make your hunting experience unmatched.With Hillman, you get gear that is always warmer, lighter, and more efficient—designed to enhance your performance and elevate your hunting skills. Our revolutionary materials, intelligent technologies, and superior functionality empower you to hunt with precision and confidence, all while enjoying timeless design, elegance, and exclusivity.Owning Hillman means embracing the bold spirit of innovation and carrying gear that sets you apart in the field.Hunt smarter, move faster, surpass your skills and lead the pack - Hunt Like An Alpha™
HILLMAN - Innovative hunting clothing (hillmanhunting.com) has 137 customer reviews on Folks Told, with an average rating of 3.8 out of 5.
Chaussures qui se sont déchirées à l’intérieur au bout de 4 mois. Pas de prise en garantie car selon eux c’est de ma faute. Je mets trop souvent mon pied dans les chaussures 🙁. Passez votre chemin, car pour 400€ c’est une honte leur garantie
Reply from HILLMAN - Innovative hunting clothingMar 17, 2026
Nous vous remercions pour votre retour et sommes désolés pour la situation rencontrée.
Veuillez noter que les cas couverts par la garantie sont détaillés dans notre politique de garantie. Votre cas est exceptionnel, c’est pourquoi nos collègues estiment que le problème résulte d’une utilisation inappropriée.
Cependant, nous restons disposés à examiner les chaussures et à tenter de les réparer. Nos collègues vous ont envoyé un e-mail contenant une proposition, à laquelle nous n’avons pas encore reçu de réponse.
Nous restons à votre disposition et souhaitons vous assurer de notre volonté de vous accompagner dans la résolution de ce cas.
PH
Petr H.
I have a problem with the processing of…
I have a problem with the processing of the complaint. The shoes arrived in good condition, unfortunately the size did not suit me. I sent them back according to RETURN LABEM.
A month has passed and we still have not received the voucher.
A month has passed and we still have not received the voucher.
Reply from HILLMAN - Innovative hunting clothingMar 17, 2026
Thank you for your feedback, Petr, and we are sorry to hear that you had an unpleasant experience.
After reviewing the case, we found that the courier experienced a significant delay, and the product's return took longer than usual. As a result, the exchange voucher was also delayed.
From the communication with our colleagues, we can see that they have been in continuous contact with you via email and phone.
Please note that your voucher is valid until the end of May. If you are unable to use it by then, kindly contact us so we can extend its validity.
Hillman Customer Service Team
GM
Giorgio M.
Dopo due volte che usato dli scarponi a…
Dopo due volte che usato dli scarponi a caccia si è rotto il laccio e non saprei come ripararlo
Reply from HILLMAN - Innovative hunting clothingJan 19, 2026
Ciao,
ci dispiace molto per l’inconveniente con i tuoi scarponi. Ti consigliamo di contattare il nostro servizio clienti fornendo i dettagli del problema: saremo felici di aiutarti con una sostituzione del laccio o una soluzione adatta.
Grazie per averci scritto e ci scusiamo per il disagio.
MT
Marcus T.
The boots failed
The boots failed. Very poor quality and customer service was shocking. Issue took 3 months for hillman to say it was not covered by there warranty and the delay was Down to “ our warranty department was exceptionally busy last month.
Reply from HILLMAN - Innovative hunting clothingJan 14, 2026
Thank you for your feedback. We’re sorry to hear that the boots did not meet expectations and that your experience with our customer service was disappointing. We apologize for the delay in handling your warranty claim and understand how frustrating this must have been. Your comments have been shared internally, and we appreciate you bringing this to our attention.
AE
Alberto E.
I didn’t receive anithing !
I didn’t receive anithing !! It seems to me it’s a fraud …!!!
Reply from HILLMAN - Innovative hunting clothingJan 14, 2026
Hello Alberto, your delivery is ready to be picked up since 10th of January, please contact CTT for more information. Sometimes delays in deliveries may occur depending on the workload of the respective delivery company. Hillman is not responsible for any delays in delivery, if this happens we are always on hand!
OB
Oscar B.
I was genuinely excited to receive and…
I was genuinely excited to receive and try these boots. The advertising made them look very promising, with what appeared to be premium materials and the added bonus of the Boa System. I don’t mind paying a high price for footwear if the quality, comfort, and performance truly justify it—especially for work boots. At nearly $500 USD, my expectations were understandably high.
Unfortunately, once I received them, I was very disappointed. I purchase new work boots every 5–6 months due to the nature of my work in landscaping and dog grooming. I’m on my feet all day, and waterproofing and comfort are non-negotiable. After trying these boots, I found the materials, comfort, and overall build quality to be comparable to the Ariat Men’s Stump Jumper waterproof work boots, which retail for around $285 USD and are readily available in the U.S. For nearly double the price, I expected a noticeable improvement—there simply wasn’t one.
I decided to return the boots, assuming a “full refund” meant what most customers are accustomed to. Only after shipping them back did I realize I was responsible for return shipping and customs fees. While I acknowledge that it’s my responsibility to read the fine print, the refund policy was not clearly communicated, and the wording on the website felt misleading. Had I known I would be spending over $100 just to try on boots and return them, I would not have made the purchase.
What’s most disappointing is not just the cost, but the customer service experience and the lack of transparency around returns. For a premium-priced product marketed as top-tier insulated hunting boots, both the quality and the refund policy fall short of expectations.
I hope the company seriously reconsiders how its refund and return policies are presented to customers—especially international buyers. Clearer communication and a more customer-friendly approach would go a long way in restoring trust.
Reply from HILLMAN - Innovative hunting clothingJan 7, 2026
Hello Oscar, Thank you for taking the time to share such detailed feedback. We’re sorry to hear that the boots did not meet your personal expectations in terms of comfort and value, as we understand how important reliable footwear is for demanding, all-day work.
We would like to clarify that we responded promptly to all of your emails and that your refund has been processed in accordance with our return policy once the boots were received back. As stated on our website, international return shipping and customs fees are the responsibility of the customer, and this applies to all overseas orders.
That said, we appreciate your comments regarding how return information is presented and will take your feedback into account as we continue improving clarity for international customers.
Thank you again for your honest review and for giving our product a try.
WS
William S.
Beware of warranty fine print
90 day hassle free guarentee is not true.Neither is the free size exchange.I sent them back for a size exchange( I believe they are located in Bulgaria) They responded and said no deal cuz I wore them and if I want the original wrong size boots back i must pay shipping there and back otherwise I dont get them back.
Reply from HILLMAN - Innovative hunting clothingDec 19, 2025
Hello William, the boots you returned do not meet the return conditions. They were woren with no tags on. Out customer support team offered you an option for the boots, we are still waiting for your reply.
CR
Craig
Worst experience ever
I want to tell you about the worst experience ever with your boots. I received your boots later than expected due to shipping taking hands so almost for my hunt had to run out and buy boots last minute. Nevertheless they did come in and “fit great” so I was good to go a didn’t bring 2 pair of boots because of the fit. During my elk hunt I noticed problems with the cam laces keep popping up and loosening. While this was annoying I didn’t realize it would end my hunt. On the 2nd day wearing them while recovering a nice 6x6 bull I shot I was climbing down a steep embankment when my left boots cam came undone causing me to slip and fall busting my leg and causing me not only to not recover my elk but send me to the ER and effectively end my hunt all together. My boot is soaked in blood and for a $500 pair of boots I couldn’t be more mad about my purchase. When I got back from my trip and told Hillman about my experience they denied even replacing my boots. They said exactly "If we had been notified immediately, we would have gladly exchanged the pair or addressed the issue immediately to make sure you could use the boots safely. I would not buy these boots, its not worth the risk and their customer service is poor at best.
