hily.comReviews of hily.com

Reply from hily.comJan 20, 2021

Dear Customer. Thank you for the review! It is very sad to hear that you didn't enjoy your experience with Hily. Firstly, I would like to mention that our application is free to download and use, you can swipe, match, chat send video free of charge. We have extra features in Hily premium, but you don't have to activate a subscription to continue using the app for free. Additionally, I would like to mention that there are several payment options for the premium subscription such as weekly, monthly, quarterly, and yearly all with diminishing average weekly price points. Importantly, the weekly subscription is priced at $14.99 and not $50. Maybe you have any suggestion or ideas on how we can do better? Please, share your thoughts with us at [email protected]. We want to make the app as convenient and user-friendly as possible, and your opinion can help us to move in the right direction!

Reply from hily.comJan 20, 2021

Hey there Preston. Thank you for the review. We are deeply sorry to hear that you did not enjoy your experience with Hily and that you feel scammed. I can assure you that Hily has no intention of scamming any user and we prioritize user experience above all. Additionally, please note that all charges and subscriptions are managed by the app store you are using (Google Play/ iTunes store) and Hily does not have access to your payment information. Additionally, we would like to mention, that our customer support is indeed ran by real customer support agents who are rigorously trained to provide the best support experience possible. Maybe you have any suggestion or ideas on how we can improve Hily in the future? Your opinion is important for us so if you have any additional feedback just let us know at [email protected] or contact us directly through the in-app live-support chat. And lastly, we aim to be as transparent with our users as possible, and if you have any further issues or questions regarding the app, please be sure to contact us via the Email provided above and we’ll be happy to help you!

Reply from hily.comJan 20, 2021

Hi there Abby. Thank you very much for the review you provided about Hily and we are sorry to hear you did not enjoy your experience with Hily Customer Care. We would like to mention that when an account is deleted and a new one is created, they are considered separate accounts which might be the reason why you were told that you have 4 of them. If one of your accounts in the past has been terminated, this results in you no longer being able to create any new accounts as they are automatically suspended by the system for safety reasons. We take user security very seriously and all users must comply by our community rules, and terms of service. Violation of them may result in termination of your account, and depending on the gravity of the violation it may be temporary or permanent suspension. Could you please share more detailed review at [email protected]? Your opinion is very important to us. Thanks!

Reply from hily.comJan 20, 2021

Hey there Samuel. Thank you for the review. This is sad to hear that you have come to such a conclusion based on your testing of our app. We are deeply sorry to hear that you did not enjoy your experience with Hily. Firstly, I would like to mention that all charges and subscriptions are managed by the app store you are using (Google Play/ iTunes store) and Hily does not have access to your payment information. For that reason, deleting your account or the app, does not result in cancelation of the subscription. In order to cancel your subscription, you need to visit your App store and terminate your subscription through there. Secondly, we have a strict policy against fake users, and whenever such users are identified, their accounts are permanently suspended with no ability to create new accounts. Unfortunately, it is impossible to identify all fake accounts rightaway, however, our team of moderators is working tirelessly to make sure such users do not harm user experience in Hily.And lastly, we can assure you that Hily does not have any false distance filters. You will see all users within your given filters and preferences, and in case there are no more active users left that fall under your given preferences, the app will adjust them automatically, to find the best matches for you. Maybe you have any suggestion or ideas on how we can do better? Your opinion is important for us so if you have any additional feedback just let us know at [email protected] or contact us directly through the in-app live-support chat. And lastly, we aim to be as transparent with our users as possible, and if you have any further issues or questions regarding the app, please be sure to contact us via the Email provided above and we’ll be happy to help you!

Reply from hily.comJan 20, 2021

Hey there Michalis Michael. Thank you for the review. This is sad that you're frustrated with using our application. We are deeply sorry to hear that you did not enjoy your experience with Hily. I can assure you that Hily has no intention of scamming any user and we prioritize user experience above all. Additionally, please note that all charges and subscriptions are managed by the app store you are using (Google Play/ iTunes store) and Hily does not have access to your payment information. Maybe you have any suggestion or ideas on how we can do better? Your opinion is important for us so if you have any additional feedback just let us know at [email protected] or contact us directly through the in-app live-support chat. And lastly, we aim to be as transparent with our users as possible, and if you have any further issues or questions regarding the app, please be sure to contact us via the Email provided above and we’ll be happy to help you!

Reply from hily.comJan 20, 2021

Dear user, thank you for the review! I am very sorry you had such an experience. I can assure you that Hily has no intention of scamming any user and we prioritize user experience above all. Additionally, please note that all charges and subscriptions are managed by the app store you are using (Google Play/ iTunes store) and Hily does not have access to your payment information. Maybe you have any suggestion or ideas on how we can do better? Please, share your thoughts with us at [email protected]. We want to make the app as convenient and user-friendly as possible, and your opinion can help us to move in the right direction! And lastly, we aim to be as transparent with our users as possible, and if you have any further issues or questions regarding the app, please be sure to contact us via the Email provided above and we’ll be happy to help you!

Reply from hily.comJan 20, 2021

Hey there. Thank you very much for your review. We are really sorry that you feel this way about our application. Could you please share more details about the issue you faced at [email protected] so we can check it as soon as it is possible?

Reply from hily.comJan 20, 2021

Dear customer, thank you very much for your review. We are very sorry that you feel this way about our application. If your account was blocked by mistake, please contact us via [email protected] and provide more context about the issue you have faced. We will check the account as soon as possible and will do our best to assist you further.