Hisense USAReviews of hisense-usa.com

IVR/AI is horrible. Employees are not very intelligent and very quick to tell you they cannot help, but not get someone who can help. They just hang up the call when they are out of scripts to read. I needed an RS-232 protocol document for a 100U76N and three different calls could not produce this, after the first person "Georgia" told me that she was going to email it to me. Hisense needs to remove their RS-232/serial port if they do not publish the necessary documentation or hire support employees that can support the calls.

After a year and a half my dehumidifier broke. With my warranty Hisense sent me a refurbished one. They replaced a piece of junk with a piece of junk!!!

TO WHOM IT MAY CONCERN, I AM WRITING TO EXPRESS MY EXTREME DISSATISFACTION WITH THE HISENSE SMART AIR CONDITIONERS I PURCHASED LAST YEAR. I BOUGHT FOUR UNITS, EXPECTING RELIABLE PERFORMANCE AND SMART CAPABILITIES. HOWEVER, THIS HAS BEEN FAR FROM THE CASE. BEFORE I EVEN GET INTO THE DETAILS, I WANT TO CALL OUT THE BETTER BUSINESS BUREAU (BBB) FOR FAILING TO DO THEIR JOB. BOTH MY WIFE AND I SUBMITTED COMPLAINTS ABOUT HISENSE, ONLY TO HAVE THEM DELETED WITHOUT ANY FOLLOW-UP OR ATTEMPT TO RECTIFY THE SITUATION. THE BBB IS SUPPOSED TO HELP CONSUMERS GET JUSTICE, BUT INSTEAD, THEY'VE DONE NOTHING TO HOLD THIS BUSINESS ACCOUNTABLE, WHICH ONLY EXACERBATES THIS ALREADY FRUSTRATING SITUATION. THIS YEAR, TWO OUT OF THE FOUR UNITS LOST THEIR SMART FUNCTIONALITY. HISENSE REFUSED TO ISSUE A REFUND AND INSTEAD OFFERED TO EXCHANGE THEM ONLY IF I CUT THE CORDS. THIS WOULD HAVE BEEN A POINTLESS EXERCISE SINCE YOU HAD NO REPLACEMENT UNITS IN STOCK. RELUCTANTLY, I RETURNED THESE TWO UNITS TO COSTCO. NOW, TWO MONTHS LATER, THE REMAINING TWO UNITS HAVE ALSO LOST THEIR SMART CAPABILITIES. HISENSE PROMISED A FULL REFUND FOR BOTH, BUT HAS SINCE FAILED TO RESPOND TO ANY OF MY ATTEMPTS TO FOLLOW UP. THIS LEVEL OF CUSTOMER SERVICE IS UNACCEPTABLE AND INEXCUSABLE. I DEMAND IMMEDIATE ACTION TO RESOLVE THIS MATTER. EITHER PROVIDE THE PROMISED REFUND FOR THE TWO DEFECTIVE UNITS OR REPLACE THEM WITHOUT FURTHER DELAY. YOUR FAILURE TO HONOR YOUR COMMITMENTS AND ADDRESS CUSTOMER ISSUES IS ASTONISHINGLY POOR. I EXPECT A PROMPT RESPONSE AND RESOLUTION TO THIS ISSUE. YOUR COMPANY’S INACTION AND LACK OF SUPPORT HAVE BEEN INCREDIBLY FRUSTRATING, AND I AM PREPARED TO ESCALATE THIS MATTER FURTHER IF NECESSARY. SINCERELY, J

truly as bad an experience as Ive ever had with any company in my nearly 70 years.and all this over a simple and inexpensive remote control for a less than 2 week old window ac.long story short remote stopped working 2 weeks after i bought the ac from lowes.this was for a stroke victim. and a working remote was a must.i got in touch with hisense and did every test on the remote that they asked me to do.it failed all of them.this did not stop them from continuing to give me the run around.mind you i had the receipt, the model # and everything else they wanted.but they wanted a serial # for the ac unit. for the life of me i couldn't find it.but i did get an email from lowes customer service saying sometimes its inside the unit.(i was not about to start taking this thing apart)so i got back in touch with hisense customer service and they insisted they couldn't help me without the ac serial #(this of course as i later found out was bull) case closed. that's when i asked the better business bureau to step in. within a couple of days hisense miraculously found a way to send me a new remote...amazing..but the thing that pissed me off the most is this miserable company didn't give a rats A$$ that this a-c unit was going to be used by someone who couldn't operate it without a working remote....pathetic.sorry that i had to leave 1 star.they deserve so much less....

I purchased a Hisense portable AC unit from Lowe's on 6/6/24 which cost 489.73, Model#AP0822CW1W. On 8/7/24 it stopped cooling, so on 8/8/24 I called Hisense customer service and all I got from the representative was attitude and rudeness. I was told by her, that I would have to accept another AC unit because they would not give me a refund as I requested as long as they had replacement units in stock. So I went to our local Lowe's and explained the situation, and a Lowe's customer service rep. called Hisense customer service to request a Refund Authorization Number as instructed by one of the options on the phone menu and was told they do not give authorization numbers. When she questioned him as to why; He hung up on her! Thank God the supervisors at our local Lowe's worked with me and credited my Lowe's card, I was even refunded 59.97 for the extended warranty that I purchased. I WILL NEVER BUY ANYTHING ELSE THAT HAS THE HISENSE NAME!!! SO BUYER BEWARE!!!

I purchased a HISENSE window air conditioner exactly one year ago. It cost over $400. It quit working 3 weeks ago. HISENSE advertises 2 year warranty . Although the fine folks at LOWES have been very supportive, ultimately the warranty and customer service related to the unit comes directly from the manufacturer as we all know. HISENSE will not answer their phone. I have provided several emails with photos, and narratives. They have emailed me back asking me the same questions over and over…… in my opinion stalling. I have been on “hold” with them several times for over 30 minutes. Where I come from ……. This does not qualify as customer service. This is purely customer frustration. If you’re not willing to stand by your product….. simply tell me and I will move on. And while you’re at it….. take the “ 2 year warrrany” stamp off of your product. I had one year of fine performance from this air conditioner. I am not looking for full reimbursement. 1/2 would be acceptable. I have given you my information. I welcome a response .

I would give zero stars if I could. I was sold a broken unit out of the box, it took weeks to get a new unit during a heat wave. They won't pick up or pay for the disposal of the busted unit. The customer support was incompetent and at times, contradictory. Never ever buy from this company. EVER.

I bought a 50-pint Hisense dehumidifier from Costco on May 24, 2022. It recently died. The technician who services our HVAC system tried to fix it, but pronounced it dead. I called Hisense, and the unsympathetic rep told me the warranty was only for two years. I had just missed the cutoff. He said there was nothing they could do. It is pretty sad that Hisense sells a product that only works for two years. They must know their products are below par, which is why they only offer a two-year warranty. I will not make the mistake of buying a Hisense product again.