HizooReviews of hizoo.co

Designed poorly. Friction causes scabs and your skin to be rubbed raw. The angles on the knobs don’t allow a way to avoid this. Customer service is awful. They say they allow returns and find a way to deny. Do not buy.

Probably one of the most disappointing purchases I have ever made. Spending £150 on this product has been a complete waste of money. Rather than providing any form of massage or relief, it is extremely uncomfortable and feels more like a torture device. When placed around the neck, it does not massage the muscles at all; instead, it causes pain and has even left visible bruising. The overall build quality is very poor for a product at this price point. It appears cheaply made and not at all reflective of the premium cost. I am genuinely surprised that a product of this standard has been approved for sale. Based on my experience, I would strongly advise others not to purchase this item.

They claim refunds are easy, but in reality, it’s complicated. They charge a restock fee based on the number of days, so the longer you wait to return, the more they charge. What kind of company behaves like that? The massage is not advertised as anything special; it’s just a regular massage.

Got mine delivered Monday and by Wednesday it's already broken. The battery is clearly defective- despite being charged for 7 hours today, it's still unusable. It's also extremely cheap material and the clasp doesn't work. The response to my review is also a joke. Chargeback incoming given there is zero response via Customer Care.

Horrible experience.. overpriced .. painful and on top of it customer service was terrible.. finally got a response when I called my credit card company and they were dealing with them .. not worth the pain and aggravation… buyer beware

I am incredibly frustrated with the "quality" of what Hizoo just sent me. First, the item arrived with no plastic or shrink wrap seal, and the box was clearly already tampered with. Even worse, upon inspecting the product, I found visible stains on it. It is obvious that I was sent a used return instead of a brand-new product. Sending out unhygienic, pre-handled items to customers is unacceptable. I expected much better quality control for my money. I’ve contacted support and expect a full refund immediately. Beware—you might not be getting a new product! Happy to review this should customer service get in touch! Order #: HZ975381

I bought a machine in good faith. It came without detailed instructions. I used the machine and it was so severe in the pressure that it applied that I have skin pressure sores along both my sterno cleidomastoid muscles. I reached out to customer service to get better instructions and when I received none, I asked for a refund. They have given me the run. This company is not trust and I should be entitled to a full refund and damages because of the injury due to using this product. Buyers beware and would not recommend this to anyone for any reason. I have contacted customer service at least three times now and I’m still waiting for a refund instructions even though I submitted the request for a refund the day that I received it and saw that it was such a poor quality device. Made in and shipped from China.

My machine prongs appear very close together much closer than any of the ones advertised. Im 5'5" and 155 lbs, small neck and my neck does not fit in between the prongs when they are open. So its a very uncomfortable feel and the prongs are hard plastic with a lil rubber on it maybe, covered by a thin cloth material, there's no cushion. This machine was very uncomfortable and caused me pain. I dont know if my machine is defective or if this is how they build it and just falsely advertise it. I contacted support immediately to start the return and have not heard anything. No response at all and its been 4 days so far.