Reply from HomebaaJul 8, 2025
Thank you for sharing your feedback, Halle. I sincerely apologize for the frustrating experience you've had with your desk order.
After looking into the concerns you raised, we’d like to offer some clarification. We want to assure you that there was never any intention to mislead. We strive to provide clear and detailed information both in the product listing and in our communications. Throughout the process, we have carefully listened to your concerns and made every effort to offer assistance and solutions tailored to your needs.
As soon as we were contacted, we responded promptly—providing the requested assembly instructions and investigating the reported damage. In cases like this, we aim to provide a suitable solution, such as a replacement or other support, depending on the circumstances. We’re sorry if our communication came across as generic at any point, and we have now assigned a dedicated support specialist to ensure your concerns are addressed properly and thoroughly.
Please rest assured that we never ignore our customers and certainly do not operate dishonestly. We're a small but growing business that values transparency and integrity, and we remain committed to resolving this matter in good faith.
If you have any further questions or concerns, please feel free to contact us at [email protected]. We sincerely appreciate your patience and understanding.
Update:
We wanted to follow up and let you know that a full refund has been processed for your order.
We’re genuinely sorry that your experience didn’t reflect the standards we strive for. Your feedback has been taken seriously and has helped us improve how we respond to unique situations.
We remain committed to treating every customer with fairness, transparency, and care — and we truly appreciate the opportunity to make things right.
Warm regards,
Homebaa Customer Support Team
