Hone HealthReviews of honehealth.com

Reply from Hone HealthSep 26, 2025

Hey Benjamin, this is definitely not what we like to hear, nor is it the typical experience with Hone's Care Team. Let me connect with our Care Team leadership, and we'll make sure to get your case taken care of ASAP! Plus, we'll make sure communication going forward is much more improved!

Reply from Hone HealthSep 6, 2025

Hi Chris, we have no control over TrustPilot. If your review was taken offline it was because they deemed it as defamatory and untrue. This new review is much more straightforward — you don't believe Hone is fairly priced, and you're entitled to that opinion. Although we don't agree with that claim, it's completely fair to make. Our membership pricing is promoted on the primary page of HoneHealth.com. Our membership covers the comprehensive care required to receive the levels of treatment Hone offers. This means regular blood work, doctor visits, expedited orders, free shipping, and 24/7 Care Team access. We've never claimed to be cheap, and we understand care is expensive. We've helped thousands of patients find affordable paths to receiving our care. Additionally, we send invites to all patients to leave reviews, good or bad. You can review the negative feedback we've gotten on our TrustPilot page. As a brand, if we make a mistake, we apologize and own up to it. However, if a review's claims are untrue, then we will provide more context and state our side of the story for people who read that review.

Reply from Hone HealthAug 31, 2025

Hey Jack, Hone isn't an internet "charlatan". The reality is Hone's typically a more affordable option than traditional healthcare – that's if your PCP is willing to explore the types of treatments that Hone offers. If they are, the time it will take to receive help or treatment will likely take you months, compared to a few weeks with Hone. Hone also doesn't make its money off selling you more medications; we make our money by offering a membership that delivers the safest care possible to our patients. The membership covers advanced lab panels every 3-months, nearly 1hr doctor consults every 3-months, non-routine doctor consults when necessary, free shipping on all orders, 24/7 access to the Care Team, and private access to Hone's member communities. ^ No other online provider or PCP will deliver that level of value without things costing much more than Hone.

Reply from Hone HealthAug 22, 2025

Our Care Team is awesome and typically gets back to members within 3-6 business hours, if not much sooner. I requested more info through Trustpilot about this review, if you can please respond to that request with your contact info – we'll make sure someone takes a closer look at your concerns.

Reply from Hone HealthAug 20, 2025

Hey John, lab requisitions can take a day or so to generate, but yours will be uploaded soon for you. It looks like you just reached out to our Care Team about an hour ago regarding this, someone will be in touch to help. That said, there's nothing to worry about here, everything is moving along for you, promise!

Reply from Hone HealthAug 13, 2025

We've requested more info through TrustPilot about your Review. If this is a genuine review, please respond to that request with your contact info so our team can investigate your complaints with the site. We would never bait and switch what was advertised, but we do offer a couple levels of testing. It sounds like you clicked on an ad for our Optimization labs, which is $60.

Reply from Hone HealthAug 5, 2025

Sorry for any trouble or confusion here, but we do not have an active number. In order to contact the Care Team, please message them at HoneHealth.com/CareTeam. If you provide the best phone number to reach you at + day/time to call, a member of our team will touch base ASAP!

Reply from Hone HealthAug 2, 2025

Hey Gabe, sorry for any confusion here, but in order the receive the types of treatment that Hone offers, regularly bloodwork and doctor visits are required which the membership covers. The cost actually covers advanced blood panels every 3-months, follow up doctor visits every 3-months, non-routine doctor consults whenever necessary, free shipping of prescriptions, and 24/7 access to the Care Team. The cost of that, even with insurance in some cases, is much more than the cost of Hone's membership. it's a safety protocol that is for the best interest of our patients.