HonestMed.comReviews of honestmed.com

Reply from HonestMed.comJan 31, 2025

We sincerely apologize for the delay in receiving your order. We understand how frustrating this must be, and we truly appreciate your patience. It looks like we previously attempted to explain the situation over the phone, and upon checking the tracking details, your order was delayed by the courier due to significant weather events affecting the UPS network as of 01/29/2025 at 5:07 P.M.. While your location may not have been directly impacted, these disruptions have unfortunately affected package movement. We are truly sorry for this inconvenience. Thank you for your understanding, and we appreciate your patience as we work through this with you. Best Regards, HonestMed

Reply from HonestMed.comJan 31, 2025

I hope you're doing well. We recently came across your review regarding your order, and we sincerely apologize for any concerns regarding the product’s authenticity. We take feedback like yours very seriously and want to make things right. We attempted to reach out to you but were unable to connect. At your earliest convenience, please contact us at [Your Contact Information] or reply to this email so we can further assist you. We truly value your satisfaction and would love the opportunity to resolve this for you. Looking forward to hearing from you soon! Best regards, HonestMed

Reply from HonestMed.comJan 30, 2025

We are so sorry to hear that you have not received your order. We understand how frustrating this must be, and we want to make it right for you. Please give us a call at 833-933-2323, and we will be happy to assist you with a reshipment or refund. We truly appreciate your patience and look forward to resolving this for you as soon as possible. Kind Regards, HonestMed

Reply from HonestMed.comJan 27, 2025

Hello Robert, We deeply apologize for the inconvenience and frustration this situation has caused, especially as your customer was expecting delivery today. Upon reviewing the order, it appears that the address provided was incomplete, which unfortunately resulted in UPS having to return the package to us. Please know that we’ve already taken action to resolve this as quickly as possible. We’ve processed a new order and arranged for next-day delivery at our expense to ensure it reaches you promptly. We truly regret any disruption this may have caused and appreciate your understanding. If there’s anything else we can do to assist, please don’t hesitate to reach out. Sincerely, Brittany Honest Medical

Reply from HonestMed.comJan 28, 2025

Thank you for sharing your feedback. We sincerely apologize for the inconvenience you’ve experienced with the delay in your order and the subsequent challenges in resolving this matter. Your concerns are valid, and we deeply regret any frustration this has caused. To address your concern, we’ve taken the following steps: -Contacted the delivery service (AAA Cooper) to request a return to the sender. We are working closely with them to ensure the process is as swift as possible. -Once the item is back in the warehouse, as it exceeds $100, we will promptly issue your refund. We understand this has been a frustrating experience, and we’re doing everything possible to expedite the resolution. If there are any further updates, we will notify you immediately. Your trust is important to us, and we are committed to making this right. Please don’t hesitate to reach out if you have any questions or concerns. Thank you, HonestMed

Reply from HonestMed.comJan 27, 2025

Thank you for bringing this to our attention, and we are truly sorry that this product did not meet your expectations. We sincerely apologize for the inconvenience and frustration this has caused, especially given your circumstances. As a courtesy, we have issued you a refund, and no return is needed. Your feedback is incredibly valuable, and we will be reviewing this product with our team to address the issues you’ve experienced. Thank you for giving us the opportunity to improve—we truly appreciate your honesty and understanding. If there’s anything else we can do to assist you, please don’t hesitate to reach out. Wishing you all the best. Kind Regards, HonestMed

Reply from HonestMed.comJan 27, 2025

Thank you for bringing this to our attention. We sincerely apologize for the mix-up with your order. We understand how important it is to receive the exact product recommended by your father's doctor, especially in his care. Please contact our customer service team so we can quickly resolve this for you, whether it’s sending the correct Covien bandages or assisting with a return. Your satisfaction and your father’s well-being are our top priorities, and we appreciate your patience as we make this right. Best Regards, HonestMed

Reply from HonestMed.comJan 27, 2025

We sincerely apologize for the delay in delivering your order. We understand how frustrating it must be to expect your package on 01/22/25, only to find out it won't arrive until 01/29/25. Please know this was not our intention, and we are working hard to prevent such delays in the future. If there’s anything we can do to make this right or assist you further, don’t hesitate to reach out. Thank you for your patience and understanding. Kind Regards, HonestMed