HonestMed.com Reviews | Read Customer Reviews of honestmed.com

HonestMed.com Reviews | Read Customer Reviews of honestmed.com

HonestMed.com reviews

Showing 125 reviews with 2 stars · Clear filters

John D.
Jun 24, 2025
Item not as pictured and no response to…
Item not as pictured and no response to my email query and follow up.
Reply from HonestMed.comJun 25, 2025
Thank you for your feedback and for bringing this to our attention. I’m very sorry to hear that the item you received did not match the image and that you didn’t receive a timely response. After reviewing our records, it looks like we responded to your email on June 17, but we haven’t heard back from you yet. It’s possible our message may have landed in your spam or promotions folder. If you still need assistance, we’re here to help! Please feel free to reply to our original email or reach out again, and we’ll gladly make this right. Thank you again for your patience and for giving us the opportunity to assist. Warm Regards, Honest Medical
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Noah
Jun 5, 2025
VERY slow shipping and poor customer service
Earlier this week the weather was nice but it's getting over 100 degrees next week. I need a 1 gallon jug of a cream product. I ordered an In Stock item on Monday at 1pm based on their estimate of "Most of our orders typically arrive within 2-3 business days after placing the order." ASSUMING I would have it by Friday (tomorrow) since it's only going from Southern California to Central Arizona. As of today it's still processing??? I did a chat with Anabel at 10:27am when she stated she was looking into it, it's now 11:59 and there's ZERO response from her! This item is now a lock to be in transit for at least two days in over 100 degree weather! I am NOT happy.....I could've ordered it on Amazon Monday and it would probably be here by now. Ugh!!!
Reply from HonestMed.comJun 6, 2025
Thank you for bringing this to our attention, and I want to sincerely apologize for the frustration you’ve experienced. It looks like during our chat, I was working on your issue offline and then came back online, which may have caused some confusion and delay in communication. I understand how important this order is—especially with the upcoming heat—and I’m sorry for any uncertainty this caused. To get this resolved as quickly as possible, please feel free to give us a call at 833-933-2323. Our team is ready to assist you directly and ensure everything is taken care of. We truly appreciate your patience and understanding. Warm Regards, Honest Medical
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Marcia B.
May 7, 2025
The stocking donner is not made to avoid hitting chins
Hello, I ordered a stocking donner, Order#1099920367 item #B110913 Manufacturer BSB Jobst The stocking dimonner does not work for me. It hits me chins and bruising and scrapes them.
Reply from HonestMed.comMay 8, 2025
Thank you for reaching out. I'm very sorry to hear that this item did not work out for you. If the product is still in its original packaging, we would be happy to begin the return process for you. Please feel free to contact us via email at [email protected] or by phone at 833-933-2323 so we can assist you in starting a return for a refund. We’re here to help and want to ensure you’re taken care of. Best Regards, HonestMed
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Edward M.
Apr 26, 2025
Return of funds
Return of funds
Reply from HonestMed.comApr 28, 2025
Hello, Thank you for your feedback! We’re glad we could assist with the return and refund process. If there’s anything more we can do to help or if you have any further questions, please don’t hesitate to reach out. We appreciate your support and hope to serve you again in the future! Best Regards, HonestMed
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Paul L.
Mar 26, 2025
Shipped quickly
Shipped quickly! But the scale doesn't register the correct weight, and when it is moved to different parts of the floor, it has a 7lb spread! I had a weight in at the Dr at 370, on this scale I'm 353?
Reply from HonestMed.comMar 31, 2025
Thank you for your feedback. We're glad to hear your order arrived quickly, but we're sorry to hear about the issue you're experiencing with the scale. That definitely doesn't sound right. We want to make this right for you—please give us a call at 833-933-2323, and one of our customer service representatives will be happy to assist you. Thank you again for bringing this to our attention, and we look forward to helping you resolve it. Best regards, HonestMed
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Duane
Mar 24, 2025
orderd product 10 days ago says shipped…
orderd product 10 days ago says shipped but ups says they dont have the package yet had too order from another company and pay more and havnt responded too any contact messages reguarding my order
Reply from HonestMed.comMar 28, 2025
We’re truly sorry to hear about your experience and the delay with your order. We understand how frustrating it is to be left waiting without clear updates, especially after reaching out for help. This is not the experience we want for our customers, and we sincerely apologize for the inconvenience and lack of communication. Please know we’re looking into this urgently and will follow up directly to make things right. Best Regards, HonestMed
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HuiHua C.
Mar 21, 2025
Empty Bottle
Empty Bottle
Reply from HonestMed.comMar 23, 2025
We’re so sorry to hear that you received an empty bottle — that’s certainly not the experience we want you to have. It looks like a reshipment has already been processed for you. If you have any questions or need further assistance, please don’t hesitate to give us a call at 833-933-2323. We appreciate your understanding and thank you for giving us the opportunity to make this right. Warm regards, HonestMed
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Tanya Z.
Mar 15, 2025
I specifically ordered the clotrimazole…
I specifically ordered the clotrimazole in the white with red stripe - I am allergic to other ointments due to their inert ingredients. I did not order from Amazon because their fine print said the right to substitue. I got the one that is available everywhere - I was disappointed. As a retired physician, I can say you should know better.
Reply from HonestMed.comMar 17, 2025
We're very sorry for the disappointment and any inconvenience this has caused. Unfortunately, we are not always notified in advance of packaging or name changes from the manufacturer, and we sincerely regret falling short in this instance. We understand how important it is to receive exactly what you need, especially when allergies are a concern. Please know that we have since taken steps to improve our communication and product details to better serve our customers. If there’s anything we can do to make this right, please don’t hesitate to reach out. Your feedback is truly appreciated. Kind Regards, HonestMed
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