Average
Based on 509 reviews
HOOK 360°3.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We ask everyone to bear with us during this current unprecedented state that has affected shipping and couriers. We are working hard to get all orders out.HOOK 360° provides quality outdoor apparel for both men and women. Our products include performance, casual, 360° Bandanas and more. Whether you are fishing, camping, kayaking, biking, snow boarding or enjoying the great outdoors be sure to HOOK the Adv...
HOOK 360° (hook360.com) has 509 customer reviews on Folks Told, with an average rating of 3.8 out of 5.
Showing 129 reviews with 1 star · Clear filters
Gregory R.
I ordered from this company on April 28th and still have not received my items or any word back from several attempts to contact this company. I have utilized their texting feature as well as through Facebook Messenger. Horrible...
Tiffany B.
I have had the same problem as others. I placed an order on April 18 and was charged immediately. I was told they shipped on May 6, but as of today May 22, they are still awaiting pick up by the post office! Cannot contact anyone !
Reply from HOOK 360°May 22, 2020
HI Tiffany, Due to the increased volume of orders and our team packing/shipping I apologize if we missed your call. What is a good email or phone number to reach you at? Thank you Team HOOK 360
Tiffany K.
Honestly I want to leave a good review...but I ordered on 4-16...and have had one called from customer service returned...but still havent seen my order. The shipping label shows still in Florida not picked up by USPS...and have been unable to reach any one through email, call or messenger for days. At this point, I just want a refund.
Reply from HOOK 360°May 22, 2020
Hi Tiffany, We apologize for the delayed response, our team has been packing/shipping none stop. What is a good number to reach you. We also checked with our rep and see that your package is in a sorting facility and will be out to you soon. Thank you -Team HOOK 360
Josh S.
Having the same problem as others. Ordered April 11th and says label created May 4th, but still haven't received items. Company doesn't reply to emails.
Reply from HOOK 360°May 22, 2020
Hi Josh, We apologize for the delay in response our team has been all hands on deck packing/shipping. What is a good number to reach you? -Team HOOK 360
Chris W.
Placed order 7-April-2020, notified of delayed shipment on 28-April-2020, notified of shipment on 4-May-2020, notified USPS was having issues to COVID-19 on 7-May-2020. At this time, the shipping label was created however items never shipped. No response from email nor voicemail with customer service. Was simply trying to support the Diaz family for I lived in the Plantation area for years. Does anyone know if they have abruptly went out of business?
Lance W.
Ordered gaiters beginning of April. Received an email on 04/28 saying gaiters would be shipped that week. Did not receive. Emailed Hook 3 times...no reply. No phone # listed. On their website under Returns and “Happiness Guarantee” it states to contact them with a problem....but there’s no contact link or phone #. I’m going to contact VISA and stop payment.
Bill U.
COMPLETELY HORRIBLE!!!!! Made my order on 4/9/20 it's now 5/18/20 and nothing, with the same terrible explanations everyone else is seeing. If I had known this I never would have even ordered anything from this "company " if it can be called that. Was told at one point they would even ship partial orders. TOTAL B.S. Please save your money and don't even bother ordering. I'd give them no stars if I could.
Sharon K.
I ordered and have not received my order. And I don’t even get any information on what is going on. Got 2 emails last month and since then ,Nothing. I’ve tried to email then and get no response. You should at least keep us updated unless you like all these bad reviews you are getting.
