Hoopla DooplaReviews of hoopladoopla.com

Reply from Hoopla DooplaJul 28, 2024

Badr, Our terms for Cyberghost clearly state "80% applies to monthly subscriptions. Cash Back of 30% applies to annual subscriptions." This applies to your purchase that was made less than 48 hours ago, and then reversed by the merchant less than 12 hours ago. Your false claims and implications that customer service has been ignoring you are completely uncalled for and untrue.

Reply from Hoopla DooplaJul 1, 2024

Hamza, We apologize if you were confused by our terms, which are clearly stated on our website. Your purchases are across many merchants, not 1 as your message implies, and they are not all 6 months old like your message states. We have reviewed your account in detail, and you did not have a sufficient balance for our last payment run. But good new: I can confirm that your entire balance of $7.50 will be paid out during the July payment run, in accordance with our terms. Thank you for shopping with us, and please review our terms and your activity before making false statements publicly.

Reply from Hoopla DooplaAug 8, 2025

We are sorry to hear you are having this experience with us. All of our support ticket emails are typically responded to in the first 24-48 hours. If you have not received an update to your ticket, it is usually on the merchants end, as it can take weeks sometimes months for them to reply to inquiries, due to the high volume they get. As stated in our terms and conditions, we do our best to accurately post data that is sent to us from our merchants. Our support ticket systems it to allow our members to report missing orders. Once we submit them, we send you and update once we hear from them. As for only answer 1 of the 3 emails you sent us, we advised you in the first response to not open repeat tickets for teh same case, as this causes confusion and delays in the case status.

Reply from Hoopla DooplaAug 8, 2025

We are sorry to hear you are having this experience with us. Our service operates on affiliate relationships. As stated in our help file, Hoopla Doopla must be the final click you make in order for your purchase to track with us. If you are using multiple deal sites, or browsing elsewhere, that site will get the credit for teh order. And the merchant notifies us of this.

Reply from Hoopla DooplaAug 8, 2025

We are sorry to hear you are having this experience with us. Our support ticket systems it to allow our members to report missing orders. Once we submit them, we send you and update once we hear from them. Whatever your concern was regarding your order not being paid or credited to you, the merchant reports the activity to us. From there if we get the credit, we credit you. If not, they provide a reason which we pass onto you, the member.

Reply from Hoopla DooplaAug 8, 2025

We are sorry to hear you are having this experience with us. All of our support ticket emails are typically responded to in the first 24-48 hours. If you have not received an update to your ticket, it is usually on the merchants end, as it can take weeks sometimes months for them to reply to inquiries, due to the high volume they get. As stated in our terms and conditions, we do our best to accurately post data that is sent to us from our merchants. Our support ticket systems it to allow our members to report missing orders. Once we submit them, we send you and update once we hear from them. If there is a reason your order did not qualify for cash back, we report it to you once the merchant confirms.

Reply from Hoopla DooplaNov 2, 2023

I've reviewed our customer service records, and we have responded to you, despite your claims. As our customer service team clearly communicated to you, what you've written here is not accurate. The fact is that the merchant you purchased from, Network Solutions, reversed your transaction, which is automatically reported to us, and run through our system. As such, there is nothing to pay you after that $16.68 was reversed. Regarding the communications you claim to be missing, you may want to check multiple emails for the communications from our customer service team, as in reviewing your complaint, I discovered you have multiple accounts operating from the same IP address in Jamaica with payment details mismatched between them, all of which is in clear violation of our terms that everyone must abide by. Thank you. Update: Sir, your statements are misguided and slanderous. We did not reverse your transaction, Network Solutions did. If you have evidence that this should not have been reversed, please provide our customer service team with documentation evidencing this, and we will be happy to follow-up with Network Solutions on your behalf, despite your multiple Terms of Service Violations and false accusations.

Reply from Hoopla DooplaAug 8, 2025

We are sorry to hear you are having this experience with us. Our support ticket systems it to allow our members to report missing orders. Once we submit them, we send you and update once we hear from them. The response can take some time, due to the high volume of requests they receive. Whatever your concern was regarding your order not being paid or credited to you, the merchant reports the activity to us. From there if we get the credit, we credit you. If not, they provide a reason which we pass onto you, the member.