Hope PlumbingReviews of hopeplumbing.com

I asked if hope could get me man hole covers. They said yes. Hope came out, took measurements, charged me for the trip and never got back to me. I even called back and asked about the quote just to be told I'll get a call back. It was a wast of my time. It felt like a scam. If Hope can't get man hole covers, then don't come out and fake at it and charge me for the trip.

We had difficulty with Hope Plumbing causing us to be without hot water for an additional 2 days unnecessarily. After scheduling an appointment for Monday morning, we were told there was an emergency and the plumber would not be at our house until the afternoon. At 3pm, with no one there yet, I finally called and they indicted that the plumber was still at the emergency. I asked for a different plumber and was told the person who quotes the job does the work. They finally guaranteed the plumber Tues morning and Josh did show up. Josh taped the gas pipe on the outside of the house but he told us the gas meter wasn't working since there was no gas coming through the meter. We called the gas company and told them the meter was bad and they came out and said that if the plumber was licensed he would have known that the orange paint on the meter meant that there was a plug in the meter which did not allow gas to go through the pipe. He also said someone had turned the meter on and that was not allowed - it was a federal offense for anyone to turn the gas meter on and that it can only be done by the gas company. He looked at Josh's tape job and said it was not done appropriately for new piping & the gas company would not approve it & did not turn the gas on. The gas company guy even called his supervisor to consult on the tape job. So we were another day without hot water. I called Jack Hope Plumbing at 9am Wed morning and ask for Jack Hope or Brad to call me. At 11:30am, no call. I finally called back & said to send someone who knows how to tape the pipe on the outside so that the gas company would approve it and turn the gas back on. Josh came back out and re-did his work and then sat in his truck in our driveway until 7pm waiting for the gas company to show up. I'm sure the gas company was tired of making a 3rd trip out to our house. The gas company finally showed up at 7pm and was immediately called out to a gas emergency but assured us that they would be back. At 7 pm Josh left. The gas company did come back at 9pm and did approve the taping of the outside pipe but said there was a loose bolt to the pipe connected to the hot water heater. He was kind enough to tighten it and turn the gas back on. So we were without gas and hot water Mon & Tues night unnecessarily. It was finally turned on at 9pm on Wed night. Josh, in my opinion, was unprofessional and constantly degraded the gas company indicating that they don't know what they were talking about. I only called Jack Hope plumbing because of the advertisement on the Pat Sullivan radio show & Pat Sullivan indicated that Jack Hope used to work for him and was a good guy. I will NOT be recommending Jack Hope Plumbing to anyone!

I feel like the service was overpriced, but aside from that, my plumber wasn't very professional. He talked too much about his personal life, asked me too many questions, and complained about his job.

Repairman was late getting to the appointment and seemed ill prepared for the repair needed. He had to leave and visit a trade supply house and was gone a substantial amount of time.

We had a problem with our sump pump. Hope came out two/three times. Still was not fixed so we called another plumber for repairs. Should receive at least a partial refund. Thank you.

I felt the plumber over charged us knowing we were dealing with minor inspection issues while selling our house and were in a time crunch. When the job was slot less complicated than he had anticipated and took a lot less time I said well great then hopefully the price will be less since you'll be spending less time. And he said "no the price will remain the same. it's just a lot less work for me."

We had a faucet leak on the outside of our home. We scheduled the appointment over a month ago only to have the plumber show up 2 hours late and we had to reschedule because we had to be elsewhere. We rescheduled for a couple weeks later (I had to take a day vacation from work) only to have the plumber not show during the scheduled hours (despite the fact that I called and confirmed the appointment early in the day) and the plumber called at 6:45pm only to say that he was unaware of the appointment and was still a half hour away and was too tired from his last appointment (I don't blame him for that). We rescheduled and the plumber showed up during the scheduled time but never called to let me know he was coming. All of that being said, when he did show and do the work he did an excellent job and fixed out problem.

The tech didn't seal the wall correctly where the piped a line out. One of the support straps was tightened around a waterline- not safe!