Excellent
Based on 212 reviews
Horace Mann4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Horace Mann (NYSE: HMN) is the largest financial services company focused on helping America's educators and others who serve the community achieve lifelong financial success.Through our retail business, we help individual educators identify their financial goals and develop plans to achieve them. Our solutions include auto insurance, homeowners insurance, life insurance and retirement solutions.Through our worksite business, we partner with school districts to provide a comprehensive suite of employer- and employee-paid benefits, such as group life, disability and specialty health insurance, as well as supplemental products.
Horace Mann (horacemann.com) has 212 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Showing 179 reviews with 5 stars · Clear filters
Debora A.
The customer service was great. Detailed explanations about the service that I needed.
Reply from Horace MannOct 6, 2026
Thank you for your kind feedback! We’re glad you received great customer service and clear, detailed explanations about the services you needed. We truly appreciate your trust in Horace Mann and the opportunity to assist you!
LUANN N.
Honest agent. Willing to go over everything in the policy to make sure insurance is correct. Explained policies well. More economical insurance.
Reply from Horace MannSep 22, 2026
Thank you for sharing your experience! We’re glad your agent took the time to thoroughly review your policies, clearly explain your coverage, and make sure it was right for your needs. We’re also happy to hear you found great value in your insurance. We truly appreciate your trust in Horace Mann!
Naomi B.
Wow! What great support! I was rear-ended days before leaving home for a month. Horace Mann took care of all communication with the repair shop. When I returned, my car was fully restored. I've never had such extensive damage, and this was by far a much better experience than I've ever had.
Reply from Horace MannSep 17, 2026
Thank you so much for sharing your experience! We’re glad our team was able to make a stressful situation easier by coordinating with the repair shop while you were away. It’s wonderful to hear that you returned home to your vehicle fully restored and felt well supported throughout the process. We truly appreciate your trust in Horace Mann and are grateful we could be there when you needed us most!
AMY B.
The rates are reasonable and competitive. When I call I receive top notch help and honestly recommendations. When I go online or make a claim the site is user friendly and transactions are completed with ease.
Reply from Horace MannSep 16, 2026
Thank you for the wonderful feedback! We’re glad to hear you’ve found our rates competitive and our team helpful and honest. It’s also great to know that managing your account and claims online has been easy and convenient. We truly appreciate your trust in Horace Mann and the opportunity to serve you!
DUPPS F.
Nathan is always available for our questions.
Reply from Horace MannSep 16, 2026
Thank you for your kind feedback! We’re so glad Nathan is always available to answer your questions and provide the support you need. We truly appreciate your trust in Horace Mann!
KAC
We have a great agent!
Reply from Horace MannSep 11, 2026
Thank you for the kind words! We’re so glad you’ve had a great experience with your agent. We truly appreciate your trust in Horace Mann and the opportunity to serve you!
Tony
The Rep Patricia Laura
Reply from Horace MannSep 11, 2026
Thank you for your feedback! We’re so glad Patricia Laura provided you with a positive experience. We appreciate you taking the time to recognize her and thank you for choosing Horace Mann!
LESLIE H.
Ease of use and ready access to Agent
Reply from Horace MannSep 11, 2026
Thank you for your feedback! We’re glad to hear you’ve found working with Horace Mann easy and that your agent is readily available when you need assistance. We truly appreciate your trust in us!
