Excellent
Based on 212 reviews
Horace Mann4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Horace Mann (NYSE: HMN) is the largest financial services company focused on helping America's educators and others who serve the community achieve lifelong financial success.Through our retail business, we help individual educators identify their financial goals and develop plans to achieve them. Our solutions include auto insurance, homeowners insurance, life insurance and retirement solutions.Through our worksite business, we partner with school districts to provide a comprehensive suite of employer- and employee-paid benefits, such as group life, disability and specialty health insurance, as well as supplemental products.
Horace Mann (horacemann.com) has 212 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Showing 179 reviews with 5 stars · Clear filters
customer D.
They've always treated me so good.
Reply from Horace MannJul 20, 2026
Thank you for your kind words! We’re so glad to hear you’ve consistently had a positive experience with our team. Providing exceptional service and taking great care of our customers is what we strive for every day. We truly appreciate your trust in Horace Mann!
David T.
Our agent listened, responded and respected our process.
Candy
Matt Cecil is a wonderful agent to work with. He is very dedicated to all of his customers, and works very hard to meet their insurance nneds.
Reply from Horace MannJul 16, 2026
Thank you for your wonderful feedback! We’re so glad to hear Matt Cecil has provided you with dedicated, personalized service. Going above and beyond to meet our customers’ insurance needs is exactly what we strive for. We truly appreciate your trust in Horace Mann.
Starsha E.
My agent Missy was excellent. She stayed late to help me with my policy. She got me the best options possible and with all the available discounts she could think of. And she had a great attitude about it all.
Reply from Horace MannJul 16, 2026
Thank you so much for your wonderful review! We’re thrilled to hear Missy went above and beyond to help you, even staying late to make sure you had the best coverage options and every available discount. Providing exceptional service with a positive attitude is exactly what we strive for. We truly appreciate your trust in Horace Mann!
waskom
Professionalism, honesty, integrity, kindness, respect, knowledge and sincerity given to me from start to finish. Willingness to answer questions and explain in language I can understand. I have been a Horace Mann customer for over 30 years. Looking forward to continuing superb service.
Reply from Horace MannJul 13, 2026
Thank you so much for your heartfelt review and for your incredible loyalty over the past 30 years! We’re honored by your trust and grateful to know that our team has consistently provided the professionalism, honesty, kindness, and personalized service you deserve. Taking the time to answer questions and explain things clearly is something we value deeply. We truly appreciate your continued confidence in Horace Mann and look forward to serving you for many more years to come.
Richelle B.
Agent is very helpful, quick to respond and nice
Reply from Horace MannJul 13, 2026
Thank you for your kind feedback! We’re so glad to hear your agent has been helpful, responsive, and friendly. Providing excellent service and being there when our customers need us is what we strive for. We truly appreciate your trust in Horace Mann!
J. R.
I have used other insurance agencies being treated not as a person always talking to a computer generated voice AI. If you want to speak a real person, I highly recommend Horace Mann over an AI system. I have my home and auto insurance with Horace Mann.
Reply from Horace MannJul 10, 2026
Thank you so much for your thoughtful review! We’re honored that you value the personal service our team provides. Building real relationships and being available when our customers need us is something we take great pride in. We truly appreciate your trust in Horace Mann for both your home and auto insurance, and we look forward to continuing to serve you.
Michelle
I am very satisfied with the service I am receiving from Horace Mann. They will find you EVERY discount available to help you financially. I have recommended your service to others. Thank you
Reply from Horace MannJun 23, 2026
Thank you so much for your kind words and recommendation! We’re thrilled to hear you’re very satisfied with the service you’ve received. Helping our customers find every available discount and providing value is something we take great pride in. We truly appreciate your trust and are grateful that you’ve recommended Horace Mann to others. Thank you for being part of the Horace Mann family!
