horrormerchReviews of horrormerch.com

I did not get the t-shirt I ordered, then they charged me for a second order. You cant speak to anyone and only get the same automated emails over and over. They tell you to check spam and it's the same damn email. I just want to cancel and get my money back.

Purchased the Killer Klowns Vinyl back in October. I knew it was a pre-order and I'd have to wait no biggie. I understood the 180 day pre-order statement so when I got an email in May saying that if I didn't respond in 10 days they would sent a digital gift card, that was fine. That didn't happen. It's June 29th now, and I've sent multiple emails this week with no response. I finally went to their Facebook page and stated that I need help with my order. Not 5 minutes later I was BLOCKED, then got an email that my social media post was "unacceptable" when it was nothing of the sort. Your lack of customer service skills and professionalism is unacceptable here, and I will be disputing this charge with my bank asap. 7/3/23 update: to respond to their response, its funny that my package was "delivered" in April when I have an email from you in May saying it still wasn't available and you'd follow up with a digital gift card. I have screenshots to prove that.

We ordered a figurine that the listing said was in a damaged box (aka, something that already exists, not a pre-order). This was in February. Charge promptly went through our bank and cleared. It is now May 21st and we have not received our item. The automated “Helpdesk” is a joke, but when we finally got an update from a “real person” (March 24th) we were told “Heya, we are still awaiting inventory counts from other locations as our main figure location is sold out of damaged items.” I very much recommend not ordering from this business.

0 stars!!! Stole $85 from me! Never sent items after 4 months. This company is ridiculous. Never buy from them! I opened a dispute with PayPal and these scammers are fighting it. NEVER again. After 3 months they updated the original tracking pretending they sent all the items on the same date which is completely false. If I could upload screenshots of emails back and forth with them it'd shut that down immediately. DO not respond pretending like you delivered the 3 out of 5 items I'm missing. UPDATE after horrormerchs reply. LiKE I said because I KNEW you were going to lie...you never sent the other 3 items you went back and changed thr tracking info 4 months later and pretended like you sent the 3 items I never got with the 2 you sent. How do you even run a business this way? Contacting the better business bureau, atty general and everyone I can about your scam business. OF course I filed a charge back and it's my bank card so they better go after you! How sad is your business you gotta rip people off for $85? Update response to horrormerch: I love how you completely ripped me off and want my bank to take care of it. Some scam you got going on there.

Placed an order just for ducks, 8 months ago and still haven’t received one single item. Tried contacting company 3 times over a few months and not even a single respond, update or refund. Do not buy from this company.

Bunch of Liars. Said 1 free pop when you buy 3. I bought 4 and still no free pop. If you are going to rip people off at least do it with some Dignity. There is nowhere to cancel this order. Order #17068585

I ordered a $50 subscription box, received one T-shirt, one air freshener and two exact same Funko pops and contacted them to let them know about the duplicates and they stated that there was no way I could have received double and would not be able to do anything. After a few more emails and social media reviews they stated they would refund my money( which isn’t what I was looking for, just wanted the duplicate issue fixed) and they turned off commenting on their page. Horrible customer service. UPDATE: they sent me a refund for $8 after saying my purchase was being refunded. They ignored my email so I’m sending this along to the better business bureau, mine and a lot of other reviews show this operation is poorly run without the customers held in even adequate regards.

This website is an absolute scam! They told me the product was an import and would take a long time to ship and yet I received the same product from Amazon in two days. It was also much cheaper on Amazon. They refused to answer my emails and blocked me on social media. They only answered an email when I threatened a dispute and it was only to tell me they wouldn't speak to me because of the threat. Tracking never updated at all. When I did finally get a package from them it was not what I ordered and I was unable to dispute because all the tracking information (that I did NOT have access to) showed was that I did receive something. They are rude to their customers and only want your money. They don't care if you get what you ordered or not as long as they get paid. Edit based on reply: I clearly stated in the review that when I attempted to contact the help desk they refused to reply until I threatened a dispute and then blatantly told me they would no longer respond. So the merchant replying to tell me to contact the help desk is ridiculous.