Host4Geeks - Premium Managed Web HostingReviews of host4geeks.com

I've used resellers for 15 years and this is the worst reseller I've ever encountered they are sneaky, adding costs and refusing refunds with the poorest service (taking several hours). Their inefficiency cost me 3 clients and I had to tot up costs to get backups of my sites to get off their platform. It is a shower, be VERY careful.

Awful service, moved our website to a new server with no notification and it left our website off line, cant phone them as no tel number for support and no live chat available

I was with all kind of hosting companies, and in 9 years, this hosting company is THE WORST. Servers(when they work) aren't so bad, but arrogant support which do not have basic knowledge is something what define this company. Be aware.

I had migrated my site to Host4geeks a week back. My site had not been optimised -- It had a size of 3mb for home page and had very bad gtmetrix scores. This was the case since last 2 years and the site still loaded under 6 seconds. I had tried siteground and milesweb and was satisfied with them. Host4geeks offered a better plan on paper so I went ahead and migrated. They copied the code from milesweb server. The site now loaded in 29 seconds as compared to 6 seconds. Host4geeks blamed bad optimisation.. Their tech support is useless and beats around the bush. I had shown them the gtmetrix of old comparable plan on another host but they still gave the same excuse of non optimisation. .What their tech support could not give an answer for was- If a site is loading fine on another server and the code is copied from that server onto Host4geeks -- then why is it 5 times slow. I upgraded my plan to their wordpress plan but still the same loading time-- even though their resources were 2 times more than their old plan and even better than siteground and milesweb. They are a bunch of cheats and did not actually upgrade my plan- they just inflated the invoice to show that my plan was changed. I had a long ticket with them and their were very laid back in answering-- sometimes taking 15 hours to reply. It is shameless that they cheat so much. In the end after harassing for 5 days they refused to give money back.

They don't have real technical people for support. They always reply with diplomatically without checking the issue. At the end we need to find out and fix it. They won't do anything. Even they were unable migrate from another hosting. I never saw such a worst support team.

Worst Hosting Company. I am fed up with their service. Even they Don' have any refund policy if you Don't like their service within a week or two. Once you pay the fees then forget about this money whether you can use their hosting service or not. I have purchased a service using Paypal. It was confirmed. And two days later they have sent me a form to provide my personal details like credit card no. expiry date and signature. I refused to do so. And suddenly they have suspended my hosting. Even they have disabled my account on their server. I didn’t use that hosting for a single day. They are just scammer.

For me, the true measure of service is how an organisation responds when things go wrong.We suffered a server error with our Odoo system, hosted by Host4Geeks, on a Friday evening. The server error itself was entirely our fault, but what happened next exposed the poor service offered by Host4Geeks. We raised the issue immediately via a ticket, asking for the system to be restored from their weekly backups. As this is offered as part of the managed service we were expecting it to be a fairly quick and painless process. For over 2 days we received various stalling responses (reviewing your ticket and will update you shortly / kindly standby for the update / senior admin not currently available etc etc). Eventually, on the Monday morning we received a reply from the senior admin admitting that they had recently changed their remote backup service and no backups were available from the previous system. New backups were apparently being generated but would take until the end of the week! For me, this exposed a number major failings at Host4Geeks: 1: Their support for Odoo is not 24x7, as advertised. It is just 8x5 support, relying on one or two people internally who know anything about Odoo. Yes, you can log a ticket, but L1 and L2 support are unable to provide anything more than canned "thank you for your patience" responses. If your organisation relies on Odoo, and you operate at the weekends, you cannot rely on Host4Geeks. 2: Inability to provide backups. An organisation that we depended on to host our systems left us exposed by retiring their old backup system before their new backup system was ready. At the time we needed them most, this meant Host4Geeks was completely unable to provide any kind of backup. If we had not kept our own separate backups we would have been left entirely without a critical business system for a whole week. In the end we needed to go for a completely new install of Odoo and the restoration of our own separate database backup (which of course had to wait until Monday morning when their Senior admin was available). For an organisation that promotes itself as "we're always here, eager to help you! 24*7 support and fast ticket response times with on-demand escalations. Our support is what we're renowned for.", it was an extremely disappointing experience. Now we know for certain that Host4Geeks is not an organisation we can depend on.

The worst scammers I've ever met. It's cheap, but lousy service.