Great
Based on 556 reviews
Hottperfume4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HottPerfume is a U.S.-based online perfume store offering brand-name fragrances at discounted prices. Orders are placed on hottperfume.com and ship with tracking, secure checkout, and customer support for order questions, returns, or delivery issues.KEY TAKEAWAYS — HottPerfumeAUTHENTICITY — We sell authentic brand-name fragrances. No imitations.PRICING — Discounted pricing on popular designer scents. Product pages show the exact name and size.SHIPPING — Orders ship with tracking. Typical shipping is within about a week (carrier delays can happen).PACKAGING — Bottles are packed to reduce damage in transit. If anything arrives damaged, contact us so we can help.SUPPORT — For delivery questions, returns, or item concerns, email [email protected] and we respond promptly.RETURNS — Returns are handled under our posted policy on hottperfume.com. If you’re unsure, email us before ordering.TRANSPARENCY — This profile is here so customers can review real experiences (positive and negative). We use feedback to improve.What reviews are for: This Trustpilot page collects customer experiences—positive and negative—so shoppers can make an informed decision before buying.
Hottperfume (hottperfume.com) has 556 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
Showing 114 reviews with 1 star · Clear filters
Patrick S.
Ordered 2 bottles of cologne on 8/26. I didn't receive any confirmation whatsoever and my cc was immediately charged. I emailed the company 10 minutes later (no phone #...shocker) requesting some kind of proof of purchase. A day later I received a reply with an order # - that's it! Two more emails to them this week with no response. I disputed the charge with my cc and they've credited my account. Stay away!!
April N.
I ordered 3 bottles of perfume, received the order info email for 3 bottles and my card was charged for one bottle. It took over 3 weeks to receive the perfume and over that time I emailed them twice and finally got a response the day the perfume arrived with just the tracking link, no other words. Upon opening the box I could smell the perfume which was wrapped as a new bottle should be; however over half of the bottle was gone and had clearly spilled in shipping. I reached out to them via email and did not use the product to let them know of the damage and to inquire about the missing two bottles from my order. I received a response a week later saying they would issue a portion for credit. I ended up using the product while away on a trip and it seeped out even more during my drive. Later took a flight and I was left with not enough product to spray within 2 weeks! I reconnected with them and they said, "Hello. the credit will be $20 and if it keeps leaking it is advised that the remainder is transferred to another atomizer as this perfume is no longer available." Totally unacceptable, 10 days later no refund.
chrrrrr
Avoid this "company." There is a reason they do not have a phone number for you to reach them. I had to file a dispute with my credit card company because they sent me a clearly counterfeit product. This after several weeks had elapsed after I placed the order, and I had to email them repeatedly asking for the status of the order. When I sent an email after receiving the counterfeit cologne, they simply did not respond. A few hours after my credit card company reversed the charge (after weeks of research post-dispute filing, and my having to provide documentation to the CC company about the product being counterfeit) a fraudulent purchase was made with my credit card and I had to have a new card issued to me. Coincidence, or retribution from criminals who had stored my CC info?
A V.
Stay away from this company. I order 2 bottles of perfume a month ago. I have emailed this company 6 times asking for the status of my order, or tracking and got 1 response saying order will be delivered within the week. Guess what? It never arrived. We are the 1 month mark and nothing. I had to file a dispute with my credit card company.
AnnMarie H.
It is one year later and I'm still waiting for my perfume or the credit you owe me for the $70. I did call the police in your district and apparently, I have to take you to small claims court to get my money back and one year later your still in business stealing people's money. Can anyone explain how the police are serving and protecting all of us who get scammed on the internet when they won't do anything. But, if I were to get caught stealing from a WalMart, I would get arrested, pay fines, and have a permanent record etc.... Even the BBB won't do anything if they don't respond to their letter. So, they close the case and what good does that do me or the others who get their money stolen by companies everyday?
Grace
BEWARE!!! This website sells counterfeit perfume! I received a perfume that smelled completely different from the one I am used to wearing I even naught a bottle from Macy’s to compare and it’s crazy how close they tried to make it look to the real thing except there were a few things that were noticeably different. I emailed them asking for a refund and got no reply. Do not buy from them!!
Kim H.
Thus perfume was a knockoff put in the correct shapes bottle with a sticker around neck of bottle . Doesn't even resemble real perfume. No labels on bottle like real one has. Box was opened and not shrink wrapped like you would receive it in store. This company is stealing money from its customers a
daniel D.
I ordered a product march 29,2019 and I have not received any tracking # and I texted yall twice and have not gotten a response
