Housecall ProReviews of housecallpro.com

Reply from Housecall ProJul 23, 2026

Thank you for sharing your honest feedback. We understand that frequent changes can be frustrating, especially when you're focused on running your business—not learning new software. While updates are a part of improving the platform, and we'd really like the opportunity to help. We weren't able to locate your account using the name on this review, so if you could email us at [[email protected]] with your login email and a good phone number, we'd be happy to reach out, better understand your experience, and see how we can help make things easier.

Reply from Housecall ProJun 10, 2026

Hi Chris, Thank you for taking the time to share your feedback and for recognizing the value you've found in Housecall Pro's CRM tools, including scheduling, customer communication, and retention features. We're sorry to hear about your experience with Accounting and the frustration surrounding your billing concerns. After reviewing your account history, we can see that while there were discussions in June 2025 regarding closing your business, you ultimately chose to keep your Housecall Pro account active. We also see that an Accounting retention arrangement was put in place at that time. To clarify, the Accounting retention fee was specific to that service and did not replace or pause the billing for an active Housecall Pro subscription. We understand how confusion around account status and billing expectations can be frustrating, particularly if the account is no longer being actively used. We're also sorry to hear that you felt your concerns were not adequately addressed after reaching out for support. While we're unable to discuss account-specific details publicly, we want to ensure your questions receive a thorough review. Please contact us directly at [email protected]. We'd welcome the opportunity to review your account history with you and provide additional clarity regarding the charges and support interactions you've referenced. Thank you again for your feedback.

Reply from Housecall ProApr 30, 2026

Hello Craig, Thanks for giving Housecall Pro a try and for taking the time to share your experience — we hear your frustration, and your feedback is noted. If you’re still receiving marketing emails after unsubscribing, we want to get that properly taken care of. Please email [email protected] with the email address that’s receiving them, and our team will make sure it’s removed from future outreach.

Reply from Housecall ProApr 24, 2026

Hi Lindsay, we’re really sorry to hear how frustrating this experience has been for you. We understand how important it is to receive clear and consistent support. Our goal is always to provide helpful guidance and resolve issues as quickly as possible. Part of that process involves working through troubleshooting steps to rule out potential causes before escalating, and we understand that this can sometimes feel repetitive. We’d appreciate the opportunity to connect directly and better understand what’s been happening so we can provide the right support moving forward. We’ve attempted to reach you by phone and would love to speak with you. When you have a moment, please reach out to us at [email protected] or respond to one of our messages so we can assist further.

Reply from Housecall ProApr 20, 2026

Hi Deborah, I'm Teria with the Pro Advocate Team here. Thank you so much for your feedback! We're sorry to hear that you haven't been supported. We do use AI to help you get the fastest resolution or response when you open a new chat, but if you'd prefer a representative, you can stay in the chat until the next one is available. Abrupt changes can be frustrating for sure, and we have several ways for you to add mandatory or legal verbiage to estimates and invoices using several built-in Housecall Pro features. These options range from the global company settings to job-specific documentation. 1. Default Terms and Conditions For long-form legal text, disclaimers, or mandatory state-required language, use the Terms and Conditions section in your Company Profile. *Where to add: Go to Settings > Company > Profile and edit the Terms and Conditions section. **How it appears: This text shows up as a clickable link on all electronic documents sent to customers. 2. Default Messaging on Documents If you want specific verbiage to appear directly at the bottom of every estimate or invoice (rather than as a link), use the Default Message setting. *Where to add: Navigate to Settings > Company > Profile and edit the Message on invoice, receipt, and estimate. **Best for: Short, mandatory disclosures or "thank you" messages that must be visible on the document itself. 3. Checklist Templates for Compliance For state-specific requirements that may vary by job type or require verification, Checklist Templates are an effective tool. *Mandatory items: You can create checklists where specific items are marked as Required, ensuring they are completed before a job is finished. **Visibility: These checklists can be attached to invoices so customers see the completed compliance steps or mandatory information. ***Where to add: Go to Settings > Checklists to build reusable templates for your team. 4. Customizing Individual Documents If verbiage needs to be adjusted for a specific customer or job: *Individual Invoice Settings: In the invoice preview, you can edit the Job and Invoice details or the Summary of Work to include project-specific mandatory language. **Line Item Descriptions: You can add specific text or disclosures directly within the Description field of individual service or material line items. __________________________________ __________________________________ To save or download attachments in the Housecall Pro mobile app, follow these steps: For Individual Job or Customer Attachments Navigate to the Attachment-> Open the specific Job, Estimate, or Customer Profile and scroll to the Attachments section. -> Tap on the thumbnail of the image or file you wish to save to open it in full-screen mode. -> Use the Share Button: Tap the Share icon located in the bottom left corner of the viewer. -> Save to Device: From the sharing menu that appears, select the option to Save to device, Save Image, or Save to Files (depending on whether you are using iOS or Android). Or... If you screenshot the full screen, it will also include the # associated with Job or Estimate. :) We’re always looking for ways to improve and add even more value for our Pros. If you have suggestions, please send them to [email protected] I hope this helps, and have a great day!

Reply from Housecall ProMar 13, 2026

Hi Jill, Thank you for being a loyal partner for the past 5 years. I am truly sorry to hear about these experiences; there is nothing more frustrating than performing quality work, having the documentation to prove it, and still feeling like the rug has been pulled out from under you. To be completely transparent, while Housecall Pro facilitates the dispute response, the final decision is made by the customer’s issuing bank—not our team. We know how "one-sided" the banking system can feel for service providers, and it’s a pain point we take very seriously. I also want to let you know that I see the chat from yesterday where you submitted your evidence to our payments team. We are currently ensuring that all your documentation is presented as strongly as possible to the bank for their review. We’ll be sure to keep you updated as we receive word on their decision.

Reply from Housecall ProMar 13, 2026

Hi Avi, Thank you for being with us for two years. We’re sorry the recent update disrupted your workflow—we know how vital that "who owes you money" view is to your business. While the dashboard looks different, you can find your outstanding balances instantly by clicking the Reporting tab and selecting Receivables. You can also filter your Invoices list by “Unpaid” for a quick snapshot. We value your feedback and are committed to making the app user-friendly for you again. If you need help pinning this report to your main view, please message us through the Blue Chat Bubble in your account! Best, The Housecall Pro Team

Reply from Housecall ProMar 2, 2026

Hi Taylor! Thanks for taking the time to leave us a review. We always appreciate feedback, even if it's not always the best. I'm sorry to hear you were thinking about moving to Jobber. If there's anything you were specifically struggling with in our platform, please email us at [email protected] and we'd be happy to look into that with you! In the meantime it does look like you renewed your account with us so definitely use that email if you feel you're not getting the best help possible! Thanks again for taking the time to leave us a review.