Housecall ProReviews of housecallpro.com

Reply from Housecall ProJun 18, 2026

Hello Rick, We're sorry to hear that your experience with our sales team left you feeling frustrated. That is not the experience we want anyone to have. I've double-checked, and your information has been removed from our outreach lists. We apologize for the inconvenience and understand why this situation left a negative impression. We respect your decision to move forward with another platform and wish you and your business continued success. If your needs ever change and you're curious about Housecall Pro in the future, we'd be happy to answer any questions and help however we can. Thank you for sharing your feedback, and we wish you all the best.

Reply from Housecall ProJun 12, 2026

Hi Alap, Thank you for sharing your feedback. We’re sorry to hear that your experience with Housecall Pro did not meet your expectations. We understand your concerns regarding the demo process and the communication you received afterward. Thank you for bringing this to our attention. We'll share your feedback with the appropriate team for review. Regarding the Amazon gift card, we have confirmed with our marketing team that the gift card issued for attending the demo should be redeemable through Amazon.com, even if you are located in Canada. If you would like us to review your experience further, please email us at [email protected] with your contact information and any additional details. We’d be happy to take a closer look. Thank you again for your feedback.

Reply from Housecall ProJun 16, 2026

Hi Damian, we understand why you're frustrated. When you're counting on funds for an installation and facing deadlines with your customer, a payment review can have a real impact on your business. While we can't discuss the details of account reviews publicly, all accounts and transactions processed through Housecall Pro Payments are subject to review under our Terms of Service. In certain situations, our payment processor may request additional documentation to verify a transaction before funds can be released. These reviews are designed to help protect all parties involved and ensure compliance with financial regulations, but we recognize that the timing can be disruptive when you're trying to keep a job on schedule. We also investigated the promotional rewards you mentioned. Your Amazon gift card request was delayed because the email used to complete the redemption form did not match the email associated with your Housecall Pro account, which prevented automatic verification. Our team has manually approved the reward. Additionally, the $100 lead-generation credit is tied to our Thumbtack partnership, not Angie, and our team is confirming that the credit is applied if it has not already been processed. We're sorry that the communication and follow-up you received did not meet your expectations. We know how important timely updates are, especially when a payment review is affecting an active job. Your feedback has been shared with the appropriate teams, and we appreciate you bringing these concerns to our attention. If you have any additional feedback or need further assistance, please reach out to us at [email protected]. Thank you for your patience while these matters are being addressed.

Reply from Housecall ProJun 8, 2026

Hi Bocaj, We completely understand how frustrating this has been, and we appreciate you taking the time to share your experience. We know how important cash flow is to your business, and we don't take that lightly. We also want to be transparent about how payment processing works. Housecall Pro processes all payments, including ACH bank transfers, through Stripe, our third-party payment processor. While most ACH payments are deposited within 1–2 business days, some transactions are selected for review by Stripe, which can extend processing times to as many as 7 business days. This possibility is outlined in our Help Center documentation. Unfortunately, these reviews are handled entirely by Stripe, and Housecall Pro does not have visibility into the specific reasons a payment may be flagged or delayed. We understand why it feels confusing when other payments from the same bank account have gone through without any issues. Stripe evaluates ACH transactions individually based on a variety of factors, so it's possible for one payment to process normally while another is held for review. We're also sorry that our initial response didn't provide the clarity you were looking for. We understand how that added to your frustration. The article sent was more than likely the article that explains what I said above. If you have more feedback, please email us at [email protected] with your company name, login email, and phone number. :)

Reply from Housecall ProJun 3, 2026

Thank you for sharing your feedback. We're sorry to hear that your experience has left you feeling frustrated. After reviewing your account, we can see that our team has been actively working to address your concerns regarding payouts and payment processing. We also see multiple attempts to reach you by phone and email to discuss these matters further. If those communications did not reach you, we'd be happy to verify your contact information and reconnect. While payout delays can occur in certain situations, our goal is always to provide clear communication and work toward a resolution. We never want any customer to feel unsupported, unheard, or unable to get the help they need. A member of our team will be reaching out to you directly, and we encourage you to connect with us so we can review your concerns together and help find a resolution.

Reply from Housecall ProJun 4, 2026

Hi Kaz, thanks for sharing your experience, and we sincerely apologize for the frustration and financial strain this caused. Getting unexpected charges, having to repeat yourself across multiple conversations, and a lack of timely follow-up is not the standard we hold ourselves to. We definitely understand how damaging that can be for a small business. We're glad we were able to connect and confirm that your refund was processed and your overdraft fees were resolved, but we recognize the damage to your trust had already been done. We take full accountability for that. We've noted the gaps in our process that contributed to this experience and are committed to improving. We truly wish you success with your business, and if you ever want to share additional feedback or give us another chance in the future, please don't hesitate to reach out at [email protected].

Reply from Housecall ProMay 28, 2026

Hello Ricky, We apologize for the frustration this has caused. We were unable to locate your information in our system, but we can absolutely make sure the calls stop if you send us the phone numbers that have been contacted. Please reach out to our team at [[email protected]] so we can investigate and assist further.

Reply from Housecall ProMay 27, 2026

Hi Dale! Thank you for taking the time to share your feedback. We take concerns regarding billing and onboarding seriously, and we’d like to provide additional context regarding your experience. After reviewing your account history and original onboarding conversation, we found that the services associated with your account were discussed in detail during your sales call. Optional add-ons, including Pipeline and Marketing, were clearly explained, and complimentary trial access was offered so you could evaluate the features before committing long-term. During the call, you agreed to move forward with the subscription and authorized the initial payment. We also reviewed your comments regarding navigation and usability. During your live demo, you expressed positive feedback about the platform and indicated you were excited to give it a try. We're happy to connect with you or get you connected to the representative assigned to support you at the beginning of your journey to ensure you feel supported and have a good understanding of the platform. Regarding the billing concerns, our records show that our Retention and Billing teams have worked closely with you to address the matter directly. The disputed balance was cleared, a complimentary subscription time was added to your account, and future billing dates were adjusted as part of the resolution discussed with you. Did you have questions or concerns regarding that experience? Most importantly, we appreciate your decision to continue giving Housecall Pro an opportunity and allowing us the chance to provide you with a better experience moving forward. We value your business and remain committed to supporting your success. If you have any additional feedback or concerns, please feel free to reach out to our Pro Advocate team directly at [email protected]. Thank you again!