Houseplans.com Reviews | Read Customer Reviews of houseplans.com

Houseplans.com Reviews | Read Customer Reviews of houseplans.com

Houseplans.com reviews

Showing 47 reviews with 1 star · Clear filters

customer
Dec 30, 2025
Paid in full but still no plans! I have contacted customer service 3…
I have contacted customer service 3 times and still no plans! This is ridiculous to say the least.
Reply from Houseplans.comJan 5, 2026
Hello Tameka and thank you for reaching out. Our records show the plans were delivered to your email the day after they were purchased. Is it possible they went to your spam/junk folder? It is important to us that you have a good experience with your order. If you still can not locate your plans please call our office.
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customer
Nov 4, 2025
Cause I ordered a bundle of house plans…
Cause I ordered a bundle of house plans and a PDF and I didn’t get my house plans now they’re telling me I gotta pay more to get a house plan. It said it was in the bundle.
Reply from Houseplans.comNov 5, 2025
Hi there, we've called you and will email too. Definitely want to understand what's going on and make sure you have what you paid for.
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customer
Nov 2, 2025
Because the house plans are not up to…
Because the house plans are not up to date on code and of course it’s my fault that the plans I bought are not up to date and I’m expected to pay more for updated plans. That’s crazy to me!!
Reply from Houseplans.comNov 5, 2025
Hi there, we've reached out to you.
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customer
Oct 23, 2025
My pdf plans should have been delivered…
My pdf plans should have been delivered electronically immediately. It says 1-2 business days. Seriously??!!
Reply from Houseplans.comOct 23, 2025
Hi there, most plans are sent from the designers. We checked in with your designer, and he has sent it to you. We also left you a voicemail. Hope you love your plan and let us know if we can help with anything else!
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Mr Ivor H.
Oct 9, 2025
I ask for reverse plan
I ask for reverse plan , when I opened it, it was still the same orientation, some lady emailed me and said it couldn't be done because she hasn't got the credit card and somebody would call me to figure it out, nobody called me. I emailed her back and told her nobody called me Still. Nobody called me so I'm still waiting to try and figure out how I get this plan reversed
Reply from Houseplans.comOct 10, 2025
Hi Mr. Ivor, it looks like we connected with you yesterday and you should now have the reversed plan from the designer. Let us know if you have any more questions.
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Joanne
Sep 12, 2025
House plans were very old and used the…
House plans were very old and used the old dimensional lumber measurements. Totally unusable for modern lumber. I received 4 plan sheets only, for the price of these plans I expected more detail and cross section plans on the method of building.
Reply from Houseplans.comSep 15, 2025
Hi Joanne, we're sorry that the plan didn't meet your expectations. As we discussed with you, we're fully refunding you. We look forward to helping you find a different plan.
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DOUGLAS Timothy R.
Sep 3, 2025
So far so good
So far so good, however the sale has just gone through. Not sure how you expect feedback when all I have done is paid, haven't even had my consultation yet?? haven't received any plans or anything yet
Reply from Houseplans.comSep 4, 2025
Hi Douglas, we're glad to hear that all is well so far. We checked with the designer who is performing your modification to make sure that they've been in touch with you, and it sounds like they've had a good amount of communication with you, including the expected timeframe. Did you have any other questions? If so, please don't hesitate to reach out. If this 1-star review was simply because it felt too early to give a rating, well, we hear that! Modifications do take time. Thanks for weighing in and we hope that you love your customized plan.
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DATINC
Aug 14, 2025
I bought a garage plan and I submitted…
I bought a garage plan and I submitted it to the county and they rejected it because it didn't have any sizes on the footers or anything structural. It did not have the basic wall section view. I questioned the architect. He said that's something an Engineer needs to do. I asked him for a wall section, but now he does not answer my emails I asked for my money back, but I got no response. Careful what you buy some of these plans are lacking minimum level of completeness.
Reply from Houseplans.comAug 19, 2025
Hi there, and thank you for taking the time to share your experience. We left you a message and also checked with the designer, who shared with us the design and showed that it does have a couple of sections. The structural question is a common one with stock plans. Because each place has its own requirements, often including engineering, it’s just not possible or practical for already-drawn plans to cover every situation. It’s still a great deal to buy a stock plan and have it engineered locally, compared with starting from scratch. That said, we want to make sure that you’re happy. Please return our call when you can so that we can touch base.
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