Hubble ContactsReviews of hubblecontacts.com

Reply from Hubble ContactsNov 4, 2020

Hi Paige, Thank you for taking the time to leave this review. I'm sorry to hear that you didn't get on well with the lenses. I completely understand that it isn't for everyone. We take quality issues very seriously, thank you so much for bringing this to our attention. We would like the opportunity to investigate your feedback further so we've reached out to you over email to do so. Looking forward to hearing back from you. Best, Samantha

Reply from Hubble ContactsNov 4, 2020

Hi Jaywana, Thank you for taking the time to leave this review. I appreciate you sharing your thoughts about having colored contacts. Unfortunately, it’s not something that’s in our future plans at this time. Instead we would love to recommend our sister site ContactsCart, which offers a wide variety of contact lens brands and types (including colored lenses) for up to 30-50% less than other big online retailers! They're even offering up to 50% off their already reduced prices for your first order! If you'd like to check them out and see if they have what you're looking for then please click this link: https://bit.ly/37Rhuct Our sincere apologies that the product you received wasn't up to your or our standards and thank you for reaching out to us with this concern. We would like to make sure you are in touch with our Quality team so I will reach out to you shortly via email. Looking forward to hearing back from you. Best, Samantha

Reply from Hubble ContactsOct 21, 2020

Hi Heather, Thank you for taking the time to leave this review. I’m so glad that the subscription service is working out for you. I appreciate you sharing your thoughts about having email notifications. I can understand how that feature would come in useful to you. Unfortunately, it’s not something that’s in our future plans at this time. The majority of our customers use us to manage their subscription online where they have access to skipping orders on their account page and changing the frequency of deliveries. If that changes, we might rethink your suggestion. In the meantime, I hope you continue to enjoy our service! If there’s anything else I can help you with, please let me know by sending an email to [email protected] with the subject line "ATTN: Trustpilot" and we'll get back to you ASAP! Best, Samantha

Reply from Hubble ContactsOct 21, 2020

Hi Lynette, Thank you for taking the time to leave this review. It’s great that you are happy with our service and cost although sorry to hear that the lenses are occasionally dry. If you continue to experience discomfort with our lenses, please remove them and refer to your eye care professional, who will be able to observe the lenses on you again! If you have any questions, please email my team at [email protected] with the subject line "ATTN: Trustpilot" and we'll get back to you ASAP! Best, Samantha

Reply from Hubble ContactsOct 14, 2020

Hi there, Thank you for taking the time to leave this review. I'm so sorry to hear this shipment came as a surprise! After your first trial shipment of contact lenses, Hubble does become a subscription service if you don't decide to cancel - we make this information available on our website and during the sign-up process, but sometimes people miss it. We work hard to make this information transparent and truly apologize if anything wasn’t clear to you! Please give us an email to [email protected] with the subject line "ATTN: Trustpilot" to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this to our attention. Best, Samantha

Reply from Hubble ContactsNov 13, 2020

Vielen Dank für dein Feedback! Wir schicken dir natürlich gerne Ersatz für die defekten Linsen - kontaktiere uns einfach via Email [email protected]!

Reply from Hubble ContactsOct 7, 2020

Hi Lorenzo, Thank you for taking the time to leave this review. I understand that you've got a stockpile of lenses now that is why you wanted to cancel. We'd be happy to help you with your request or adjust your delivery schedule and pause your account for a few months. Kindly check your email inbox for the message we sent. Thank you! Best, Samantha

Reply from Hubble ContactsOct 28, 2020

Hi Berenice, Thank you for taking the time to leave this review. I’m happy to hear your deliveries have been arriving on time although sorry that you have had some trouble cancelling your subscription. That should never have happened, and I completely understand how frustrating this must be for you. Rest assured that your Hubble account has been successfully canceled. I appreciate you letting me know about your negative experience. We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you. Let me know if you have any more questions, comments, or concerns at [email protected]. Best, Samantha