Average
Based on 8,157 reviews
Hubble Contacts3.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Folks Told, with an average rating of 3.4 out of 5.
Showing 2,340 reviews with 1 star · Clear filters
Eugene
You kept charging my card even though I’ve canceled Numerous times I’ve had to reverse the charges and block you on my credit card but somehow you keep charging I’m actually following a lawsuit against your company in the next few weeks in Small I s court
Laura G.
Is not good for my please stop no more contacts lentes ,please no more
Nina I.
DONT !!! The sort of business that keeps charging CC post-cancellation EVEN A YEAR LATER sneaky scam
Sheena
I would like to cancel my subscription no satisfied. Happy
Daniel
Keep falling out
Kayla M.
These were the most uncomfortable and painful contacts I've ever used. They dried out in my eyes in less in a matter of hours and I constantly felt like there was something scratching my eyeballs. When I called to cancel I was told that I could put my subscription on a hold or delay- I had to request a full cancellation 4 times before they would actually complete my request.
Reply from Hubble ContactsSep 6, 2019
Hi Kayla, Thank you for taking the time to leave this review. I’m sorry to hear that you have had some trouble with our lenses and with cancelling your subscription. I’d like to chat about your experience and see what I can do to help. Please reach out to my team at [email protected] with the subject line "ATTN: Trust Pilot" and we will get back to you ASAP! Best, Samantha
Moon
Beware of the returns policy. Same as all the below, not clear that I was signed up to receive monthly contact lenses and hadn't even started my trial yet. Beware they are the only company I know that will not receive returned goods and therefore issue refunds because of the outer postage package being opened! Do not sign up to this company and service
Reply from Hubble ContactsSep 6, 2019
Hi there, Thank you for taking the time to leave this review. I’m sorry to hear that you are unhappy with our policies. After your first trial shipment of contact lenses, Hubble does become a subscription service if you don't decide to cancel - we make this information available on our website and during the sign-up process. Additionally, we won’t be able to issue a refund if the outer shipping package has been opened. We totally get that it’s inconvenient and frustrating, but we have this policy in place to ensure the continued quality of our product for future customers. If you have questions about this policy, you can find it on our FAQ page or Terms of Service. Best, Samantha
Edijs Krists K.
Second month that I am trying to cancel my subscription. They don't care that you don't like the product. THey just keep taking my money and sending me that crap. Contacted on Facebook, they gave me some phone numbers to call for subscription cancelation. NO ONE answers! Not US support not EU support. No one. Then I transferred all my money to another bank account that is not connected to Hubble. They tried to get subscription money from me but they could not because there was no money. I thought that because there is no money the subscription will automatically cancel. BUT NO!! A client sent me payment and at that same second I received clients money, Hubble just took from me a subscription FEE. ARE YOU SERIOUS? I don't want your crappy lenses, they are very low quality! I want a REFUND and subscription cancelation. I am from EU and Im saying this because looks like you have 2 support teams one in US and one is in EU. And by the way - one of those numbers Hubble gave me is not even existing.
Reply from Hubble ContactsSep 6, 2019
Hi there, Thank you for taking the time to leave this review. I'm sorry to hear that you've had such a poor experience with our team. I’d like to find out more about your interactions with our team and make sure that you have all the information you need to be refunded. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and we will get back to you ASAP! Best, Samantha
