Average
Based on 8,157 reviews
Hubble Contacts3.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Folks Told, with an average rating of 3.4 out of 5.
Showing 646 reviews with 3 stars · Clear filters
Andrea
Me he suscrito hoy 31/03 y al leer las opiniones me ha dado mucho miedo! La verdad esque si no me van bien como puedo darme de baja antes que me cobren algo de lo cual no voy a beneficiarme! Gracias espero alguna respuesta
Tony N.
I like them, I honestly do. The one thing I can not stand though (with any company) are automatic payments. I still have unused contacts that are sitting waiting to be used. So this morning I go to check my account and to my surprise I have some money missing. I tried canceling through email but at the time I didn't have a phone at the time and in the email I specifically wrote that I would buy them manually when I needed them yet here I am wondering what I'm going to do with contacts that I probably won't need for another month or 2 as I don't wear them everyday. Great company but the auto payment features,the fact you have to cancel over the phone....even though they do respond to email and do not give refunds is really horrible in my opinion. Sooooo since I can't get a refund I guess I'll just be staring at a box of contacts until I need them. Thanks....Hubble
Gina
I like the convenience but dislike the subscription service. I need to cancel
Reply from Hubble ContactsMar 30, 2020
Hi Gina, Thank you for taking the time to leave this review. I'm so sorry to hear that the subscription service is not working out for you. I can see that you have since cancelled your subscription by calling in. Please reach out to my team at [email protected] with the subject line "ATTN: Trust Pilot" if there’s anything else we can help with! Best, Samantha
Heather
You get what you pay for. I have reoccurring infections. I think they are processed in less than stellar conditions in 2nd world countries. I will be cancelling my order. Costco is comparable.
Reply from Hubble ContactsMar 30, 2020
Hi Heather, Thank you for taking the time to leave this review. We take quality issues very seriously. We’re sorry to hear that you may have an eye health issue. We'll be going to send you an email to make sure you are in touch with our Quality team. Thank you! Best, Samantha
Lesa
The contacts are good but the ordering and managing subscriptions is not user friendly. Would be much better to receive a confirmation when your order is complete, and reminders if one needs to reorder or cancel an order.
Reply from Hubble ContactsApr 1, 2020
Hi Lesa, Thank you for taking the time to leave this review and share your great idea. I can understand how these features would come in useful to you. Unfortunately, it’s not something that’s in our future plans at this time. The majority of our customers use us to manage their subscription online where they have access to the upcoming charge. Remember you can skip months and change delivery dates, since your shipping dates are also the dates you will be billed. If you have questions or need help doing any of this, don't hesitate to reach out to [email protected] with the subject line "ATTN: Trust Pilot" --we're happy to offer assistance! Kind regards, Samantha
Chris B.
They dried out very fast only got about 5 hours out of each pair
customer
Difficult to cancel, there’s no quick option
Reply from Hubble ContactsMar 30, 2020
Hi there, Thank you for taking the time to leave this review. We're very sorry to see you go, but we'd love the chance to speak with you about what hasn't been working so we do require you to call in to cancel your subscription. Our phone line is toll-free and does not cost you anything to call. You may also submit the cancellation form that is immediately available on our site under our Terms of Supply. If you'd like to skip or push off an upcoming delivery, please log into your account to view and edit your delivery schedule until you can complete the cancellation call. If you have questions or need help doing any of this, don't hesitate to reach out to my team at [email protected] with the subject line "ATTN: Trust Pilot" --we're happy to offer assistance! Best, Samantha
Michelle
Great except from a lot of the contacts break and I haven’t had anyone take a payment or send me my next set so I have one left for my left eye but 7 left for my right eye, bit useless seeming how much I pay a month!
