Average
Based on 8,157 reviews
Hubble Contacts3.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Folks Told, with an average rating of 3.4 out of 5.
Showing 531 reviews with 2 stars · Clear filters
AJ
they stated it was the cheapest on the market (everyone loves a bargain) so I signed up for a £1 box it was then roughly £28 per month. I had no choice but to cancel. the lenses were ok but did split very easily.
Sheila S.
spoke to someone on the phone to order contacts for my sister's account and have not received them yet but received mine which I placed on skippped this month
Reply from Hubble ContactsMar 4, 2020
Hi, Sheila, Thank you for taking the time to leave this review. I’m so sorry about this, but it shows that you've unskipped the charge scheduled for March 04 on January 27 online that is why the order was placed. Also, when we attempted to send the charge through for your order under your sister's info, the payment was declined. Would you mind updating your billing information for me so we can try again? We aren’t able to update that information for you over this platform or email (in order to protect your privacy), but you can do so on your end through your online Hubble account! Just sign in to your account using your email and password you set up and select Billing Information. From there you should be able to update your Billing Address and credit card on file. If you get stuck along the way, please let me know and I’m happy to walk you through a step-by-step. You may also reach us by calling us at 1-844-334-1640 between 9AM and 5PM EST, Monday through Friday (excluding federal holidays) and we can assist you from there. All the best, Samantha
Haley
They are ok but get dry alot not greatest.
Reply from Hubble ContactsFeb 26, 2020
Hi, Haley, Thank you for taking the time to leave this review. I'm sorry to hear that the lenses feel dry on your eyes. You may find that artificial tears can relieve occasional dryness. If it doesn’t work, please follow your eye doctor's recommendations, because some eye drops are incompatible with certain kinds of contact lenses. Feel free to reach out to my team at [email protected] if there's anything we can help with. Best, Samantha
Shoshana
She saw ok but It was not So comfortable and they fell out of her eyes compared to the Acuve and Kirkland brand which she said were much better.
Reply from Hubble ContactsFeb 27, 2020
Hi, Shoshana, Thank you for taking the time to leave this review. I’m sorry to hear that these lenses were not comfortable for you. I can see that you have not reached out to our customer support team at this point. To stop future shipments, please give us a call at 1-844-334-1640 between the hours of 9 AM to 5 PM EST, Mondays - Fridays, or 1 PM to 5 PM EST Saturdays, except federal holidays. Thank you! Best, Samantha
Kevin
I tried to unsubscribe and it told me to press unsubscribe to unsubscribe and I did but it still took money from my account and now I’m missing almost $dollars and I would love to have it back and how can this be arranged I can sent the packs of contacts back if u want I just would really love my money
Reply from Hubble ContactsFeb 27, 2020
Hi, Kevin, Thank you for taking the time to leave this review. I'm sorry to hear that you've had a frustrating experience. On November 2, we advised you to call in to stop further shipments but we don't have a record of you having contacted us via phone. I would love to find out what happened here and make sure that your Hubble account is properly canceled. Please send an email to [email protected] with the subject line "ATTN: Trustpilot" and we'll get back to you ASAP! Best, Samantha
Kim
Contacts are good, however I've had several instances where they arrived late and was unable to wear them. Customer service said to check with my local post office but was able to since a Canadian tracking number was not provided.
Reply from Hubble ContactsApr 14, 2020
Hi Kim, Thank you for taking the time to leave this review. I apologize that you did not receive the package as expected. I have had a chance to look into your interactions with our team in December 2019 and we provided you tracking number UJ063278165US for your last order. If a package went via our IPA service (with the “UJ” prefix) please know that the only tracking scan we receive is the acceptance scan in Chicago when we enter them. If you did not receive this order, don't hesitate to reach out to my team at [email protected] with the subject line "ATTN: Trust Pilot" and we'll make this right. Best, Samantha
Star
Very hard to cancel. Or set my own terms of when they’re delivered. I wouldn’t have to cancel if I could get 1 box every 4 months or whenever I need them. Calling to cancel is such a pain and has completely changed my thoughts on the company even though I LOVE the product. I wouldn’t recommend to anyone anymore.
Reply from Hubble ContactsMar 24, 2020
Hi Star, Thank you for taking the time to leave this review. I’m sorry to hear that you are unhappy with our cancellation policy. Our company-wide outlook on cancellations is that we can troubleshoot many issues and answer outstanding questions quickly over the phone, in a two-minute call, rather than go back and forth via email. Our phone line is toll-free and does not cost you anything to call, but we've reached out to you from the email with more information. Best, Samantha
Aimee
Contacts made my eyes very dry.and couldn't return boxes I had
