HumanapharmacyReviews of humanapharmacy.com

There is no list of specific items that can be purchased with the debit card. Most fsa/hsa items are disapproved when trying to used the card. Centerwell items is too limited, off-brand items which are often out of stock.

Everything. Took forever to get my member ID accepted. I wasted a lot of money unnecessarily. Nobody told me I could get a card that works in stores. The otc products thru Humana are very expensive and most of my order was cheap generic crap I never heard of at above premium prices. I had a lot to spend because nobody told me I had this til this year. Had I known about the physical card, I could have gotten 3 months supply of otc things I need. It could have been so beneficial for me.

1 - Constant problem of "Can'treach your doctor" for auto refills, I'm done. Looks like other reviewers have same problem. I'm through spending hours trying figure this out for Centerwell. Also, phone agents can't answer questions that aren't in their rote list of responses. In other words, they can't trouble shoot an issue.

please don't trust Humana or Center Well pharmacy if you have health problems that require meds go anywhere but center health your meds get lost a lot and just for your info its not there problem its yours

You name it, they can invent things that can go wrong. Slow unresponsive site. And maybe if you're on the site at 8 AM Sun morning, works fine. Ha-ha-ha, that place is a joke made by children in grade school. And folks it's not getting any better. Good example of a company that could care less about it's customers.

I started using CenterWell to fulfill my prescriptions along with my wife’s prescriptions because at our age and health conditions we cannot drive to the local pharmacy. When I contacted CenterWell 2years ago the promised promp delivery but as time went on those promises began to fail and deliveries were days and then weeks late or not delivered. When I would call CenterWell I would get lies of every kind. I’m not stupid and the doctors will tell you that you can’t stop your meds abruptly for any reason. CenterWell is putting us in danger by this practice. Update 7/17/25. Things haven’t changed much, they’re still difficult to work with.

I'm relative new to Humana and to Centerwell Pharmacy. I've been taking advantage of a Humana OTC allowance benefit, which is only available through Centerwell. I have four problems: 1. Their selection is terrible. They are missing some basic OTC items. 2. Their prices are ridiculously high, as in double or triple what I can get from my local drugstore, and even worse when compared to Costco or Walmart. 3. Their generic items are really poor quality. 4. What you see and order on their website is not necessarily what is delivered. If you complain, you are told that this is standard practice. (For example, I ordered a Curad elbow brace, with dual straps. What I received was a generic elastic sleeve, with no straps and virtually no support. Their customer support basically shrugged their shoulders and said that they could not refund this order, as it was, in fact, an elbow "brace" and, hence, in their view I got what I ordered.) If they are this terrible with OTC products, I'll do everything in my power to prevent them from filling any of my prescriptions. This is ridiculous.

There isn't anything I like about this pharmacy. I can send in a prescription via the app, and although the prescription shows all required info perfectly, they must speak to the provider before filling. I have received numerous calls and emails that they are unable to reach provider and can't fill the order the 2 times I've used this feature. I've been asked to be put on the no call list, I still get numerous robo calls. I'm on medicare and this is my recommended pharmacy, but it has been a very frustrating and aggravating experience dealing with them for the past 1.5 years. The only redeeming feature is that I can get most of my prescriptions filled at a local pharmacy.