Great
Based on 404 reviews
Human Interest4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Human Interest, Inc. is a full-service 401(k) provider that helps small to mid-sized companies offer an affordable and scalable 401(k) that is easy to manage for employers and employees as the company grows. Employers can set up and administer a 401(k) plan entirely online, and make it easier for employees to manage their retirement benefits.For less than what a traditional 401(k) costs, Human Interest, Inc. gives you and your employees more options when it comes to crafting your retirement plan.What comes with a Human Interest, Inc. 401(k) plan?Automated AdministrationCompliance MonitoringDedicated Support TeamOur solution makes it possible for companies to offer high-quality 401(k)s as a part of a competitive benefits package without putting a huge administrative burden on HR.
Human Interest (humaninterest.com) has 404 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
Showing 66 reviews with 1 star · Clear filters
James
I cannot get my money from them. Not sure if they scammed our company or not but do not give them $$$. I cannot get them to give me an answer and I made a distribution request 3 months ago. They give the answers such as it is being review!?! Stay away as I feel as they have stolen over $457,000 from our employees. Plus, you will rarely get a response.
NA
Their concierge customer service is awful!!! Do NOT use this company!
Andrew H.
This company is not competent. 401k administration has to be the lowest-value, simplest business on the planet, but these people can't manage to run a functional website, manage basic security, or even complete the most basic functions, like generating and sending regular statements. Human Interest is a joke. I honestly don't believe my funds are safe with this company. They way they manage OTP verification is ludicrous.
Sami Y.
Can't get in touch with them to take out a loan, have been trying for 3 weeks. They are holding my money hostage, effectively.
Robert G.
I don’t have much to say, just look at the amount of negative review they have. I switched to “ Ęåšybėę” and it’s being a pretty good experience ever since, reliability, efficiency and their customer service is top notch.
Dan N.
Their strategies are now clear to me, dealing with them has been incredibly been frustrating to make a withdrawals it’s a nightmare. Meanwhile Ęåšybęę has been nothing but a blessing, I like the method of how it works. It’s a platform that I don’t mind recommending.
Carey A.
Human Interest is the worst service provider I have ever encountered. I am the VP of HR at a 270 person company. Human Interest failed us multiple times and refused to correct their mistakes. They caused headaches, money, and compliance issues. They should be audited and shut down.
Sandro
Has been an awful experience from the very beginning. Was promised they’d send a $1,500 promo credit by the initial sales rep. So I tell them to send it to our IRS address. Then they claim I have to jump through more hoops in a set time frame and they won’t just issue the promised check or they don’t have to pay it. Then an employee opted out 6 weeks ago and they tell me I have to keep manually removing deductions. But their integration won’t let me zero out the employer match so they now have over $500 that they refuse to help get refunded and they keep taking more. First “customer relationship manager” had no number and took several days to reply. Hold times for admin or employees was frustratingly long. There’s a discrepancy in the bank statement for what should’ve been drawn, so our books aren’t balanced. The new rep for our account answers by email eventually but their phone number just plays music and no one answers. Not even sure if it rings. Can’t leave a voicemail. Overall, STAY AWAY! I’m going to have to hire a lawyer to get the money back that they’re holding in a closed account and for the promo money we are owed. Use literally anyone else.
