Hydreight WellnessReviews of hydreight.com

The platform is difficult to use. We have emailed and an actual in person conversation would have been helpful instead of constant emailing back and forth adding different people in and no one taking responsibility for piecing it all together. The platform is not user friendly and difficult to use.

Tech assistance is terrible and has been for the whole 2 years I’ve been a part of Hydreight. I’m planning not to renew because of it. I’ve lost customers and had many frustrated ones due to tech issues and the lack of ability to contact someone in a timely manner. Getting an email 4 days after an appt is not exactly helpful when I have an issue during an appt. This is the only real issue with Hydreight but it is BIG.

Customers report the site is confusing and difficult to navigate. Not one booking resulted from the app. Very disappointing. Additionally I ordered 3 files of vitamins and they all have an expiration date of 3 weeks from the time I received them. That was a complete waste of money.

Impossible to reach Then when you do finally reach the final stage they give you canned messages that do not address the issue.

I do not recommend doing business with Hydreight due to multiple inconsistencies in their service. There have been repeated issues with the delivery of items, and their system has proven to be inefficient, too complicated, and very frustrating to navigate, not just for me but also for patients. Based on my experience, the company’s operations lack transparency and reliability, which has led me to discontinue further dealings with them. Prospective partners should exercise caution when considering transactions with this company.

I lost two clients because of Doctors won’t respond to the calls. Second issue availability hrs were not updated so clients couldn’t book with me

It’s been one month and I still have not received all the items in my “awesome bundle”. In fact I’ve emailed 15 times and finally got an apology that it is in backorder. As half the items seem to be. I’ve had to finally figure out how to navigate and find some of the other vendors and order several times because of the lack of support and information provided, causing me about $100 extra. All through email that responds once a day at the end of the day. The ordering portal is not user friendly, nor is the way of communication and trying to get to the bottom of an exhausting situation. How am I supposed to even get started, much less run a business without the necessary items to offer anything at all? Unacceptable at best!

Everything went downhill once membership fee was paid. Process was very difficult with minimal guidance. Teams seemed very disoriented with poor communication. Not sure how members of hydreight would succeed with minimal guidance. I’ve put a hold to this new path that I was extremely excited about because I’ve lost confidence and am at a lost