HypericeReviews of hyperice.com

I bought this expensive shoulder ice compression device. I rarely used it. I kept it in the original box. I went to use it today. The ice bag had disintegrated. All that I’m left with is the shoulder wrap. Products should be better than that.

Update: Hyperice reached out to me directly and the result is I now have a Normatec system c/w back pack. I couldn't be happier with the system and the service I eventually received from the Hyperice US team. If they can sort their Australian distribution then I would certianly give them 5/5 I purchased a Normatec system directly from Hyperice based on their advertised delivery timeframe of 3–5 days. It has now been close to three weeks, and I have received no shipping confirmation or meaningful update on my order. I have attempted to contact their Australian support channels multiple times — including customersupport@, info@, and the website chat bot — and have received absolutely no response. This is particularly frustrating given these are the official contact points for Australian customers. Out of concern, I escalated the issue by contacting the US support team. While they did respond promptly to my initial enquiry, my follow-up response has since gone unanswered, leaving me no closer to resolving the issue. At this point, the lack of communication is unacceptable. There is no transparency, no accountability, and no indication of when — or if — the product will be delivered. I will now be contacting my bank to initiate a transaction reversal. Very poor customer service overall. I am extremely disappointed, especially given the brand’s reputation and the expectations set at the time of purchase.

Purchased Normantec Elite $1800 over 3 weeks ago. Delivery said 2-8 days. Company is difficult to contact. No telephone numbers. Non-committal email from them to say they will tell me when order on its way. Still no confirmed delivery date. My son’s birthday date now passed. Don’t advertise 2-8 days delivery if you can’t guarantee. Extremely disappointed with service. We’re not dealing with small $ here.

I bought Normatec 3 boots just over a year ago and they suddenly stopped charging just after their pathetic 1 year warranty. Reading online this appears to be a common problem which they seem to have admitted by doing a battery replacement program. The problem is that there’s zero customer support in Australia and you won’t even find an email to contact. They market their product as premium but it’s definitely a scam. 100% avoid this company.

Ordered something well over a week ago. No indication or suggestion of when it will arrive. Go to any other company

REPLY TO HYPERICE - these are the two emails I wrote too, along with your chat function which was more successful for responses - customersupport at hypericeaustralia.helpscoutapp.com info at hyperice.com.au I have now received a refund, but all your customers are saying the same thing about your service & product generally. Not sure it is just an Australian issue. I'd love to use your products but not after this experience, wouldn't order again in case it is faulty again and I waste money and time. Extremely disappointing customer service experience. This has honestly been one of the worst customer service experiences I’ve ever had. I ordered the Normatec Go, and by the second use the unit had developed an air leak and would no longer charge. For a product priced at around $600, this was incredibly disappointing. While returning the faulty unit was relatively straightforward, the process of receiving a replacement was anything but. Communication was slow and inconsistent, with lengthy delays between responses. I was repeatedly told that a replacement had been shipped, yet no tracking number was ever provided. Each follow-up resulted in further delays — first assurances that it had definitely been sent, then promises to “check with the postal service,” and eventually an update that the item was suddenly out of stock. I’ve seen Hyperice respond to reviews saying their HypeCare support team is always available via a specific email. Unfortunately, that was not my experience. That email channel was the source of the delays and vague updates. If you’re in a similar position, the quickest responses seem to come via the online chat function. Otherwise, be prepared for a frustrating process. Good luck!

Ordering direct Hyperice Australia - take care. Ordered and paid in full then days later receive an email to advise delays in dispatch 5 weeks. Then an additional email with further 2 weeks delay. A cash grab for $$ without knowing before you finalise your cart there is no stock. Not transparent, no low stock alerts, no updates to your cart as many other retailers do. Terrible experience and they’ve not even arrived. Will be curious how warranty (if needed) will work as these delays are eating into that timeframe

Wife gifted me a 200 dollar vibrating foam roller which has turned into quite the headache. Broken out of the box. Has one button and said button does nothing. Clicked the button every way you could. Hold it down for various times yada yada. Whatever you can think of to troubleshoot. Said as much in an email to customer service and their reply was effectively “did you try pressing the button”. To absolutely no one’s surprise that got us nowhere and then it’s like customer service just ceased to exist at all! No more replies despite multiple attempts at contact, call the customer service line and it just puts me on hold and then hangs up after about 5 minutes. Even the AI chatbot on their website iced me out! Smells like a scam. 200 dollar foam roller? Will be using my correspondences with this company along with similar reviews from this page to elevate this to the state attorney general. Do not spend your money on these products as you will be hung out to dry when they inevitably don’t work. There was only one button! Did YOU try pressing the button before you sent it out to the consumer?!