Poor
Based on 346 reviews
Buture2.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Buture is a company with nearly a decade of experience in offering high-quality vacuum cleaners, proudly serving over 5 million users worldwide. We have recently expanded our reach by selling our products directly through our website, under our well-established Buture brand.Our product range includes two main lines: vacuum cleaners and portable car jump starters. Our latest vacuum cleaner model, the VC80 Cordless Vacuum Cleaner, is a testament to our commitment to innovation, featuring advanced technology and a design that prioritizes both performance and convenience.At Buture, we are dedicated to providing our customers with reliable, cutting-edge products that make everyday tasks easier and more efficient.You can find all our products and accessories on https://ibuture.com/.If you have any questions, please contact us at [email protected].
Buture (ibuture.com) has 346 customer reviews on Folks Told, with an average rating of 2.5 out of 5.
Showing 206 reviews with 1 star · Clear filters
Derry
Cheap plastic rubbish, clip broke within two months that is to keep the dust chambers tightly closed. Have emailed them twice and still no reply. That's my lesson learnt again and "you get what you pay for". Steer clear....
Philip Figiel R.
Order a battery replacement it's taken them a month and I still haven't received it. There customer service is awful. It takes them weeks to even respond to you. Never buying a product from them again...
Drea
I ordered a battery replacement September 11, 2024 and I haven’t received it. I’ve told them multiple times of the delivery issues and spent a lot of time emailing and at the post office asking them, since the company swears it was delivered. I’ve asked them twice to reimburse me since a replacement is too hard for them and they’ve ignored my emails. I would under no circumstances buy from this company again. I had to buy another vacuum because their battery holds little charge.
Dee
I have been chasing for over one month for a part to replace under warranty. They do not respond to emails. I’ve not even had the vacuum for a full year and it’s causing issues. I will not be buying any more products from this company. It’s very rare I leave bad reviews but having to keep chasing every week for over a month is ridiculous. I can’t vacum properly as the wheels keep falling off the roller head.
Praveen V.
Bought Buture V70 vacuum in December 2023 with a warranty registered the same day. I am covered. So December 2024 the vacuum stops working. The brush wheel wouldn't spin and the succussion is not pulling in any dust. I have emailed them with all the details and attachments. There was no response for a week. Then, I have tried the online chat which pointed me to Contact Us. I have explained everything and attached my warranty confirmation evidence. No response even after 48 hours. I doubt if BUTURE even have an after sales support. Buture, if you are reading this message, can you contact me please? I have sent enough mails and raised enough requests and I need an acknowledgement and support from you.
T.
Stopped working after 4 weeks of light use. Customer service is all crickets. Had I only checked Trustpilot. Never again for sure.
Kenneth W.
I have a motor that went out on my Buture V40. The vacuum was less than one year old when this happened. Buture will not respond to my emails. I’ve sent multiple times to email address for warranty and other addresses given on their site. There is no phone number for customer service. For me the warranty is a sham. Interestingly I sent a request for product information using another email address and they responded to me. Buyers beware.
Mr A C.
PLEASE DO NOT ORDER FROM THESE SCAMMERS!!! Very poor product. Charge is useless and lasts only a few minutes. Customer service / after care sales none existent. Do Not Use this company!!!!
