Great
Based on 416 reviews
ICEPURE4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 2014, ICEPURE aims to transform residential plumbing systems and make high-quality, filtered water accessible in homes across America. Using cutting-edge reverse osmosis technology and contaminant-removing filters, our water purification solutions are 100x more effective than simple pitchers or faucet attachments. We develop user-friendly yet technologically sophisticated products, with conveniences like tankless machines, low-maintenance filters, and monitoring apps.With ongoing R&D focused on the next generation of water safety and environmental health, ICEPURE is paving the way for smarter homes and a sustainable future.
ICEPURE (icepurefilter.com) has 416 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
Showing 31 reviews with 4 stars · Clear filters
Leo
I had a good experience with Icepure. When I encountered an issue with my order, their customer service team was quick to respond and incredibly helpful. They resolved my problem efficiently and with a friendly attitude.
Michael K.
The tool didn't work (couldn't turn the internal plug), but eventually I was able to get the internal plug to turn using needle nose pliers on the next outer ring.
Dr W.
I thought the price was fair and the item was delivered sooner than expected and sooner than I was told, which is great. I had a little difficulty with the website because the item number I had did not cross-reference to the item and giving an appliance make and model didn't bring up the item number either. Not until I said, that looks right and chose it did it actually give the model number, when it was in the shopping cart.
Nicholas
The purchasing experience on the ICEPURE Website was simple to follow and easy to process. I've used these water filters before and have always had good results. The 1 issue I had was that I never received any shipping information, e.g. when I should receive my order. But I got in touch with the company and Iris was quick to respond. Good job, Iris!!
Cherie
quick delivery and good customer service. really like the product, but water just comes out a little slowly.
MES
Thank you ICEPURE for your prompt delivery and assistance. The pricing is excellent and I hope to reorder your refrigerator filters in the future.
Jim E.
Service was prompt from IcePure and Aurora had helpful tips to try to correct the issue I had with my filters. In the end the filters did not work to what I was expecting and was offered a fell refund
Jenny
I purchased 3 filters on Amazon. The first one worked great. The second one stopped working after about a week. I contacted customer service and got a reply right away and has promised a replacement. The third one has been working fine so far.
