InComm PaymentsReviews of incomm.com

I purchased a card in April 2023 for $130 and did not even get a chance to use the card because it was used to make purchases online at Bestbuy for 2 giftcards to Shell for $50 each and Target online for 2 purchases for $8 and $25 which all was done in Quincy MA and I live in NC. I submitted a dispute only to be told that the gift card is like cash and you can not lodge a billing dispute on purchases made with the card. I think this company is a rip off and they have not heard the last from me!

I purchased a $50 card from Target in Federal Way, WA on 05/11/23. The card was obscured and missing a number on the front 16 digits, completely scratched out the 3 digits on the back, and the magnetic strip was altered. I called in and tried to get help, they asked for my birthday, name, phone number, address. They created a ticket number for me and asked that I email over the receipt, the card front and back, and a photo of my ID??????????? With all the information I am sending over, that does not sound safe to me as every person I spoke with was from overseas.

Vanilla gift cards are (in my opinion), the highest level of scammers! The FBI would probably recover millions of dollars if they went after this company. Customers buy a gift card and immediately notice that it’s defective (missing the required 16 digits), store won’t provide refund and speaking to vanilla gift card customer service is nearly impossible. When you finally figure out how to get connected to a person, you’re kept on hold forever, calls get “disconnected”, repeat , only to be told they can’t/won’t help you, but will give you a case number that you can follow up on in 30 days!! I will never buy another Vanilla gift card again in my life! Or work with InComm affiliated company!

I read that a lot of you emailed the documents that Incomm requested. What email address did you use????? because the email address they gave me is not valid......

We were ordering these cards for lower income participants in our programs. One of the times, before Thanksgiving they forgot to process our cards even though we had paid in full and paid for rush treatment. The second incident the cards were misdelivered. It took them 5 1/2 months to refund the payment. The cards were never activated but we will not do business with them again.

They deserve leas than 0. On March 28th I purchased a prepaid 500 dollar card and it was frauded when I purchased it. There was no way for me to know. I've been running after them to give me my 500$ back and nothing has been resolved on June 3rd. Scammers and thieves. All their customer service is in India and they keep telling me call back in 48 hours

I was given gift Vanlilla Gift card . When I opened envelope Card was already damaged. When I called consumer service , they said card money has been used at another location .they gave dispute number and asked me to mail info. This company is fraud. class action law suit should be filed. This company's rating should be less than zero.

If I could rate them a 0 star I would, total scam company with a revenue of over $390,000 PER EMPLOYEE Their CEO is a crook and this company needs to be shut down but obviously are paying off the right people in order to be in business still gross gross gross I have been in dispute since March 3rd 2023 only to be given the circle call back 24-48 business hours I am I have put your case in escalation with our back office for the 4th time after being told the 2nd time there was resolution