Bad
Based on 74 reviews
Indigopetco™️1.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Indigopetco™️ (indigopetco.com) has 74 customer reviews on Folks Told, with an average rating of 1.4 out of 5.
Showing 65 reviews with 1 star · Clear filters
Amanda S.
Ordered a pull dog toy weeks ago and still haven’t received it. I don’t even know if this is a real company or if they stole my money. Very unprofessional
Reply from Indigopetco™️Jan 11, 2025
Hello! I have sent a request for your order information so we can get this sorted out for you!
brittney B.
I have a lab and it doesn’t hold up for even a second
Reply from Indigopetco™️Jan 11, 2025
We’re sorry to hear that the product didn’t hold up as expected, especially for your lab. We strive to provide durable products for all pets, and it’s disappointing to hear this wasn’t the case for you. Please feel free to reach out to us at [email protected], and we’ll be happy to assist you further. Thank you for sharing your feedback – it helps us continue improving our products and service.
Michael
I ordered a Large Halloween dog costume. I was VERY careful to make sure I chose Large; the only choices were Large and Small. When I was emailed the Order confirmation it said Small, so I emailed them that I ordered a Large. No reply. I get a USPS shipping notice and email showing product is a Small. I email them again, telling them I ordered a Large, and because something was shipped, I needed an exchange. No reply. I emailed AGAIN, still no reply. This was 10 days ago. I should have read the reviews before ordering. Most likely they don't even have them in Large, so they just send something. Either way, this is horrible customer service, basically non existent. When I go online now, there's a choice of Large, Medium and Small. Not sure that makes any difference, but confirms there could be an issue with this site/company. Not sure who I am more disappointed in, me for ordering from this company, or the company for providing terrible customer service. They have no problem posting updates on their site about orders being placed (probably fake) but can't reply to customer issue.
Reply from Indigopetco™️Jan 11, 2025
We sincerely apologize for the frustration you’ve experienced with your recent order. It’s disappointing to hear about the issues with receiving the wrong size and the lack of communication you faced while trying to resolve the matter. We take feedback like yours very seriously and are committed to making this right. Please reach out to us directly at [email protected] with your order details so we can promptly assist you with an exchange or refund. Your concerns have been heard, and we’re actively working to improve our service and communication. Thank you for bringing this to our attention, and we appreciate your patience as we strive to do better. Sincerely, The IndigoPetCo Team
Madison
Ordered the Suction Cup Dog Tug Toy over a month and a half ago. Every time I tracked the order it said it was at a USPS store in another state for that whole month and a half. I have reached out to costumer service multiple times and have yet to hear back. I did, however, finally receive the toy today (the wrong color, but still got the toy). The Suction Cup Dog Toy does NOT suction to the floor like it is supposed to. Not only did I waste my money on this toy, but I also wasted my time and now my dog can't even appreciate the toy.
Reply from Indigopetco™️Jan 11, 2025
We’re very sorry to hear about the delays and issues with your order. Receiving the wrong color and a product that doesn’t work as expected is incredibly frustrating, and we apologize for the inconvenience you’ve experienced. Please reach out to us directly at [email protected] with your order details, and we’ll work to make this right, whether it’s a replacement or refund. Your satisfaction matters to us, and we’re committed to improving both our product quality and customer service. Thank you for giving us the opportunity to address this, and we appreciate your feedback as it helps us do better. Sincerely, The IndigoPetCo Team
Julissa R.
Order 69111 It's been more than 2 months and I didn't received my order yet. The USPS tracking number that they provided me state that the order is still in their facility. I don't know how many emails I send them and they never reply back. They don't have any phone numbers or customer service department. This is a lesson to 1st look in the BBB website before make a purchase with a company. Dont let IndigoPetco.com steal your money.
Reply from Indigopetco™️Jan 11, 2025
Hello, so sorry for the delay! your order was delivered on September 7th 2020.
AZ
Ordered their suction cup toy. Supposed to last and be durable. In under 48hrs, my 4mo old puppy destroyed it. The suction never worked. The rope was easily frayed. I wrote customer service through their website, twice. No response. I wrote their gmail account, twice. No response. I wrote their Instagram page 3 times. No response. Biggest waste of money. Please so not purchase from this company who refuses proper customer service care. I'll be contacting the BBB for further investigation.
Reply from Indigopetco™️Jan 11, 2025
We are deeply sorry to hear about your negative experience with our suction cup toy and the lack of response from our customer service team. This is not the experience we want our customers to have, and we apologize for the frustration this has caused. We take product quality and customer satisfaction seriously and want to make this right. Please reach out to us directly at [email protected] with your order details, and we will work to resolve this issue promptly, whether through a refund or a replacement. Thank you for bringing this matter to our attention, and we are committed to improving our service and ensuring every customer feels valued. Sincerely, The IndigoPetCo Team
Jase
Ordered a product a month ago. No update, no product has arrived. Have emailed them twice and got no response. Left comments on their Instagram which they just delete. DO NOT BUY. Update: I love that it took them nearly 5 years to respond to my review. If that doesn’t tell you what you need to know as a consumer, I don’t know what else will. LOL.
Reply from Indigopetco™️Jan 11, 2025
We are truly sorry to hear about your experience with your order. Waiting for a month without updates or responses is completely unacceptable, and we apologize for the frustration this has caused. Please reach out to us directly at [email protected] with your order details, and we will make resolving this issue our top priority. We are committed to ensuring you receive the service you deserve and will work to either locate your order or issue a refund. Thank you for giving us the chance to make this right. Your feedback helps us improve, and we appreciate your patience. Sincerely, The IndigoPetCo Team
Jessie
This company took my payment and hasn’t sent my products or responded to my emails... do not buy from them!!
Reply from Indigopetco™️Jan 11, 2025
We sincerely apologize for the frustration you've experienced regarding your order. It’s never our intention to leave a customer feeling ignored, and we are committed to making this right. Please reach out to us directly at [email protected] with your order details, and we will prioritize resolving your issue by either locating your order or issuing a refund. Thank you for your patience and for giving us the opportunity to address this matter. We value your feedback and are working to improve our service. Sincerely, The IndigoPetCo Team
