Infinity Massage ChairsReviews of infinitymassagechairs.com

The Infinity Evolution massage chair was easy to assemble in 3 parts, with just a few air ports, bolts and wired interfaces at the foot and calves section. The chair is a welcome daily health benefit and covers all of the areas effectively. I had an issue with our massage chair from the beginning, out of the box, where the chair needed a replacement electronic board in order to activate menu functions and features. The issues were resolved in a total of 2 weeks with customer service, new parts ordered and installation. Good follow up and thank you Infinity.

I really enjoy the evolution 3D chair. The massage is almost like a massage from a professional.

I have only had it for a couple of days but have tried maybe 6 of the settings and all are unique and amazing so far. I can only imagine where the technology is going but this machine is ridiculous. I owned a Thai massage for 5 years and some of this motion i've only had replicated by actual hands. Only drawback to the machine is an inability to really work the thighs and front of the legs. Sure that's coming. TY!

We purchased two Infinity Imperial massage chairs from Dr. Alan Weidner at Massage-Chair-Relief in late January 2021. After reading reviews about poor white glove service and watching YouTube videos about installation, we decided to assemble the chairs ourselves. The chairs come in three packages - one being very large & heavy and the other two being very manageable at about 75 lbs. We started the assembly and then called tech support to answer a question expecting them to answer our question and then say goodbye. Instead, we were amazed that they stayed on the phone for about an hour and a half walking us through the assembly step by step. Our main reason for purchasing from Dr. Weidner at Massage-Chair-Relief was his free return shipping guarantee, as long as the chair was returned within 90 days of shipping, if we were not happy with the chair for any reason. So, we waited to assemble the second chair until we knew we were happy with the first one. When, we assembled the second chair, we compared the sounds the chairs made. Having not been able to try the chairs at a showroom before we bought them, due to the Pandemic, we did not know what sounds were normal and what sounds indicated a problem. So, we called tech support again who quickly realized that one foot rest was defective. They quickly shipped a replacement foot rest. We also heard a click in one arm that wasn't on the other three arms. As it was not audible by phone or on an iPhone video, we requested a tech come out. Infinity shipped us a replacement arm rest and sent a tech out to do the servicing the day after the parts arrived. The only glitch was that we had to insist on new parts, but Ian Patterson, Infinity's Senior Tech Support leader got involved and made sure that we received new replacement parts and that we were completely satisfied. We love the chairs and use them for about an hour a day. The Shiatsu foot massage is very strong, so we did need to request complimentary foot pads, which arrived within days of our request. The one piece of delivery advice we'd suggest is to be sure to have the right four wheel furniture dolly to handle the heavy/large chair box from where the delivery driver drops it off. Also, be sure to put the chair where you will want it permanently before installing the foot rest. The foot rest is the last item in the installation and significantly adds to the weight of the chair. The Infinity Imperial has so many features we enjoy - heat, zero gravity, and six pre-programmed massages. We haven't even explored the multiple manual options to customize your massage. The chairs are a little noisy, but we experience this as white noise and find it relaxing. You can play music through the Bluetooth speakers, if you choose.

We got a great deal on an Infinity Imperial and couldn’t be happier. And this was our third attempt in one month! Repackaging and returning a massage chair is a pain in the back! Infinity's quality, service, response time and bang for buck seems top end for me after having tried other manufactures. Knowing that they have service in the US made my purchase much more confident compared to buying a massage chair in a furniture store or from an online retailer like Amazon. We also enjoyed the documentation that was provided with the chair, though probably originated in China, was clear and intelligible as compared to some others we purchased, and returned

Best experience buying online. Our sales rep, Tyler, was outstanding. He followed up on every question we had quickly. We bought the Infinity Riage X3 and it is incredible! My family and neighbors love it too! Jay and Brenda Adams

Relaxing! My wife and I have the Infinity Evolution and use it each day. It's well built, quiet, and the massages are varied and relaxing. Infinity Customer Support has been exemplary. There were problems with the subcontracted delivery company but Infinity completely stood by their product and rectified the situation. Two small areas for improvement: There's a learning curve to use the control interface because it's a little confusing to use. No massage of quads or hamstrings. However, no other massage chairs massage these areas. Neither of the above two items reduce the overall excellent experience of using the chair.

We recently received our new Infinity Imperial chair after quite a bit of research online, including informational videos on YouTube featuring Dr Alan Weidner from Massage Chair Relief, the company we confided in to purchase the chair. The Imperial arrived in a timely manner and fit through our narrow 30” doors after taking it out of the box.The assembly was a bit more challenging than depicted in the videos, but we managed to get it together with some advice from the Infinity customer service dept.... I have called a few times with questions or concerns, and the response and service has been outstanding....this holds true for Infinity and Dr Weidner. The Imperial is a powerful, sophisticated piece of equipment that recently retailed for over $10,000 before the recent reduction in price. My wife and I are in our 60s and very active.... we own and operate a landscape company, and love to hike when we get the chance. Needless to say, daily access to a quality therapeutic massage is a welcome addition to our lives! The Imperial is a high end, luxury massage chair loaded with many of the same features offered in the best chairs in today’s market. It takes time to learn how to properly use the chair with respect to personal preference and body type; my wife is 5’3” 135lbs and I’m 6’3” 230lbs....we’re both learning more and more each day in becoming comfortable with the chair. This chair will do virtually anything you want it too ( except wash the dishes), but it will take time to familiarize yourself with all the options. Many people find the Imperial a bit too intense at first (as did I).... this is common and remedied thru experimenting with all the settings available, and I also received a comforting pad for the chair and the foot rollers after calling the service dept in Seabrook New Hampshire. We have had our Imperial for only a couple of weeks so far and are very happy with our decision..... the more we learn about the chair, the more we love and respect all that it can do. We’re also very comfortable in knowing that Infinity is a great company that stands behind their products after the sale. BTW, you can watch a detailed video on YouTube of the Imperial in various production stages in one of the best massage chair factories in the world....signed, a happy couple in Massachusetts!