InfograpiaReviews of infograpia.com

Reply from InfograpiaDec 23, 2024

Thank you for sharing your feedback. We’re sorry to hear about the experience you’ve had and want to resolve this for you as quickly as possible. We’ve checked our support system but couldn’t find any emails that match the situation you’ve described. Could you please reach out to us directly at [email protected] with your details? Once we hear from you, we’ll make sure to assist you promptly and resolve the issue. Thank you for your understanding, and we look forward to helping you. Kind regards, Brad Head of Customer Support

Reply from InfograpiaDec 3, 2024

Hello Victoria, Thank you for sharing your feedback. We’re sorry to hear about your frustration and would like to clarify the situation. Our goal is always to provide a seamless experience and ensure satisfaction with our templates. 1. Compatibility:
Our slides are fully compatible with PowerPoint, Keynote, and Google Slides. The issue you experienced with disappearing graphics can sometimes happen due to specific settings in PowerPoint or incorrect copying and pasting of slides. This is why we provided guidance on the best way to use and copy slides without losing formatting. 2. Support Provided:
We worked with you to troubleshoot the issue and provided alternatives to ensure you could use the slides effectively. Additionally, we explained how the files can be utilized across multiple devices, not just for work presentations. 3. No Refund Policy:
We understand your concern about refunds, and we strive to make this policy clear at the time of purchase. Digital goods, once delivered, cannot be refunded, but we aim to support all customers in maximizing the value of their purchase. 4. Future Help:
If there’s anything further we can do to assist you in using the files or improving your experience, we’re here to help. Please feel free to reach out to us. 
 We truly appreciate your feedback and will use it to improve our services and communication moving forward. Kind regards, Brad Head of Customer Support

Reply from InfograpiaMay 8, 2024

Hello Mahesh, 

 We can confirm that you have purchased our Full access and can login and download from our "All Templates" section. You will also continue to receive your free updates via email for you to access. We have done our best to provide you with free updates each week since you purchased.
 We have launched a brand new product that is not part of our Full Access product. These Excel Templates are an Add On which we invested more than 3,200 hours creating. This is the reason you’re unable to access this separate product. 
 I hope this helps clarify the difference. We do find it really unfair receiving this 1 star review when you have received the product that you purchased as well as free updates. Kind regards, Brad Head of Customer Support

Reply from InfograpiaMar 27, 2024

Hello CV, We sincerely apologize for the inconvenience. As stated in our email reply, due to the nature of our product being a digital good, we cannot offer refunds for our licenses. The checkout process is straightforward and transparent. We provide clear pricing information throughout the entire checkout process. You have the flexibility to add or remove licenses from your cart as needed. All e-commerce websites automatically add items to the cart when selected by the user. Our system operates smoothly without any technical issues, as it has undergone thorough testing. As stated in our email you still have the option to grant your second license to anyone that you would like, please reach out to us to assist you with this. Our website strives to be as transparent as possible when addressing these matters.

Reply from InfograpiaDec 4, 2023

Hello Omar, Thank you for reaching out. We do see that we received your email for support and we did reply a couple of times. Unfortunately it seems that the email address you provided does not exist. It looks like you haven't created an account yet which is why you did not have access. Please email us from a correct email so that we can get you access to the correct email.

Reply from InfograpiaAug 10, 2023

I sincerely apologize, but unfortunately, due to our product's digital nature, we're unable to offer refunds once a license has been purchased. These terms are clearly outlined on our website and reiterated during the checkout process. We appreciate your understanding. Please be assured that our package options are transparently presented and you receive exactly what you choose. You still have full access to your purchased license and can add team members at any time. Thank you for your support and comprehension.