Great
Based on 601 reviews
InsideTracker4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
What is InsideTracker? Established in 2009 by a team of seasoned experts specializing in aging, genetics, and biometric data, InsideTracker is your key to a healthier longer life. Through a meticulous analysis of your body's biomarkers, InsideTracker offers an objective assessment of your well-being. Powered by cutting-edge A.I., this platform harnesses insights from over ten billion biomarker data points and thousands of peer-reviewed scientific publications to craft a tailor-made guide for your journey towards improved health and longevity. All this knowledge is conveniently integrated into a user-friendly mobile app, unveiling your personalized path to inner well-being and lasting vitality. What plans are available?Ultimate: The most comprehensive understanding of your body’s health, measuring up to 48 biomarkers for a complete and holistic analysis of your health. InnerAge 2.0: InnerAge 2.0 analyzes 17 biomarkers for men and 13 for women to reveal your biological age (known as your body’s InnerAge). DNA Kit: The DNA Kit analyzes 261 genetic markers to reveal your genetic potential for up to 38 wellness traits. Blood Results Upload: Utilize a recent blood test from your doctor, employer, or insurance company and take advantage of the in-depth insight that only InsideTracker can provide. First Responders Panel: A custom blood panel, specially crafted for our community’s most dedicated service members. With any of our plans, track your progress with our iOS and Android apps to continuously calibrate based on real-timefeedback from your body. View All Plans
InsideTracker (insidetracker.com) has 601 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
Showing 80 reviews with 1 star · Clear filters
Gal
Have not been able to set up my account since purchase nearly 2 months ago
Reply from InsideTrackerNov 28, 2022
Hi Gal, very sorry for the inconvenience. I cannot look up your account without your information but am eager to help. If you would like to call us or chat, we will be able to help you out and get you all set up. We would love to help you get set up so you can experience the benefits of InsideTracker.
Dave
I'm a healthy mature athletic male , that holds muscle extremely well , have high energy levels and active libido, did my blood work through inside tracker and my testosterone levels are at an 80 year women's levels of 140. At 140 I would not be able to train the way I train or have sex with my wife as frequent as I do. Don't waste your money on this scam.
Reply from InsideTrackerOct 12, 2022
Hi Dave, InsideTracker partners with third party clinical laboratories like Quest Diagnostics to collect blood samples. These are the same facilities many physicians and hospital networks throughout the country use to collect blood samples for their patients. After this blood collection, InsideTracker measures the biomarker levels that coincide with the InsideTracker plan you purchased. From there, the InsideTracker algorithm displays your biomarker levels on a graph as optimal, needs work (still within the clinically normal range) and at risk. Suboptimal testosterone is common among males. Some lifestyle habits that lower testosterone levels include: excessive training without proper recover, a calorie deficit, a low fat diet, poor sleep, and high levels of stress. It is totally possible to still have high muscle mass and a high sex drive with suboptimal testosterone levels. We recommend checking out your personalized recommendations to help improve your testosterone levels. And since your testosterone does fall in that at risk category, we do recommend you follow up with your primary care physician for further support.
Raymond B.
The blood drawing didn't work, but the interface was fine. BIG TAKEAWAY - help fix your lab partners availability or find better partners! Once you pay, you're given a link to the blood labs for the drawing. In my case, in Charlotte, NC the major provider was Quest - which doesn't have any availability in the foreseeable future and won't answer the phone - so your choice is really the $99 blood draw at home upgrade - which is quite a bump in cost to the basic biological age test fee, even with discounts, or a disappointing refund and lost opportunity....
Reply from InsideTrackerOct 6, 2022
Thank you for your feedback Raymond and sorry for your experience. Unfortunately, some Quest locations are really booked up, especially if they are the only location in a highly populated area. We are constantly vetting and establishing relationships with new partners to hopefully eliminate issues like this in the future. We hope you'll be able to find an appointment soon and start to experience the benefits of the product. Please give us a call if we can assist in any way.
Melanie
I have attempted to contact customer support several times the 1- 800 number is busy and does not work extremely disappointed I have Purchased the ultimate with the inner age and DNA test I wanted follow up information.. emailed to no avail… I keep calling customer service is awful …if I could get a full refund I would ask for one …completely and utterly disappointment
Reply from InsideTrackerSep 30, 2022
Hi Melanie, we have sent a request to get your information and look forward to hearing from you. We're very sorry if you feel you haven't received the help you need. If you are more comfortable calling back in, our line is wide open at 800-513-2359 option 2. You can ask for a supervisor as they are all aware that you will hopefully be reaching out.
Ilona N.
Super disappointed! I can’t believe that I have paid $500 for this! It’s basically the same blood test that I do yearly with my doctor (covered by insurance!). They copy an explanation what your levels means from “my quest” and then tell you what food and supplements you can eat and take to improve it. Everyone can do quick google search to see what supplements or food is good for specific deficiency. Don’t waste your money people ! This is total scam.
Reply from InsideTrackerAug 24, 2022
Hi Ilona, thank you for providing your feedback. It looks like there are some features that you may not be taking full advantage of that may better your experience. We have one of our support members reaching out to you now to assist. We truly hope this makes a difference and helps you with your journey.
Hannah S.
I really, really want to like InsideTracker, and I support what they're trying to do. However, I have been trying to reach out about getting a mobile blood draw scheduled for months now (I purchased in Sept 2021) and have heard nothing back even after attempting to reach their Support via call, email, and chat. I totally understand if wait times are higher, but it's been months and I haven't been able to get any help. I don't even care about the mobile blood draw at this point, I'd be happy to go to a lab, but there isn't an option online to switch. I just want to get the test done and get what I paid for!
Reply from InsideTrackerJul 22, 2022
Hey Hannah, truly sorry for your experience. We have someone reaching out to you right now to get this squared away.
Fitwithhails
This is my first bad experience with inside tracker and it’s been very frustrating. I ordered my inside tracker test on June 9/10 and said I would be contacted within 5 days for a mobile blood draw then heard nothing. Followed up with 2 different emails and got nothing. Called the phone number and talked to a gentleman and he said it must have been overlooked and that someone would be contact me very shortly and yet still nothing.. this is very frustrating as I have training goals that I want to achieve and utilize the insights from my test results to help with training. I am getting to the point where I want my money back if I hear nothing…
Reply from InsideTrackerJun 30, 2022
Hi Hailey, we apologize greatly about this. I've escalated this ticket and our team should be getting in touch with you at some point today. We are grateful that InsideTracker is a key part of your training and will work hard to earn your trust back and correct this error!
elaine K.
I have not received any information since submitting my data several weeks ago. Two emails telling me I would receive data soon but nothing so far. Not impressed sadly. 😕
Reply from InsideTrackerJun 29, 2022
Hi Elaine, I apologize for this! I am going to escalate this ticket right now for you. You should hear from our team shortly. We will get you squared away!
