instaGC.comReviews of instagc.com

InstaGC.com has the WORST customer support that I have ever encountered in the internet age. They refuse to respond or help, when it comes to questions about getting paid out for the points you've earned. They're running a complete scam there, and I've taken action to report them to my state's Labor Department, as well as BBB.

I have been doing a bunch of surveys on here since Jan 2019. On June 2, 2020 I've been blocked from cashing out any rewards at all due to reversals on charge backs. I've lost a lot of points on them. I currently have $238 in points and as of right now I am still blocked from access to rewards. I have always been trustful and putting valid information here. This has been a COMPLETE SCAM WEBSITE!!!! I AM SO PISSED!!!!!!

I want to give more stars, I really do - because I've largely enjoyed the site and it's content since it first came out in 2011. Unfortunately, the continuous negative attitude and behavior by one of the mods (Cambree) negates the positives. I don't interact in chat, solely because I have watched as one by one members are banned for breaking unwritten rules, or some perceived slight known only to that mod. I am embarrassed to have recommended this website. My best friend was banned for asking a question to Cambree about point redemption - she watched the tutorial but still had a question, and my sister quit after only a few days after receiving a shockingly rude reply to a support ticket (in a manner that very clearly indicates it was written by Cambree). I will not make that mistake again. A few weeks ago I had a support ticket in requesting to be unbanned from chat (which I had never used, only discovered I was banned when I tried to ask a question for the first time in however many years I've been on the site), and the initial reply was horrendously rude. Not repeating here as there's no doubt they'd ban me again for posting this, but it was quite clearly from Cambree - and when I checked back a while late the response had been replaced with a much kinder and more professional response. Unfortunately this indicates the other mods are aware, and yet allow the behavior to stand. Thanks for standing up for what is right in the support ticket, but what about those being bullied in chat for asking questions or - dare I say it - chatting? If it's only for asking Mods a question, rename it. If it's just Cambree's kingdom - call it a day because no one is willingly supporting. It's incredibly disappointing to try and unwind and make some small cash on the side, only to be met with someone on a power trip that clearly indicates a sense of fulfillment in their behavior that quite frankly, should not be coming at the expense of those ultimately earning the website money.

they were a good site till they started holding your points in frozen for whatever reason they want or just refusing to pay out i left the site once told them to delete my account cause they would not give me my 464 points for over two months then came back to see if it was any better earned some points went to frozen waited 15 days got told i do not use the site enough to get the points i earn so go waste time doing survey's that do not pay to get your points is not what i agreed to when i signed up its not a very good site anymore stay away

Poor customer service The surveys I think you can get paid better elsewhere and the customer service is of a very low standard in my opinion. It could of been an attractive platform for survey earnings if the customer service was a lot better and their customer services had decent soft skills. I have been a member of Trustpilot for quite a while and only ever fed back on two other companies. I felt this could not go unmentioned about instaGC.com Based on quality of the customer service I felt is was necessary to express my dissatisfaction with the poor level of customer service that I felt was being demonstrated based on my interaction with them. I hope this can be a learning curve for the company and even a learning curve for myself to try and understand that good quality customer service is never guaranteed. If customer services are of a decent service you can overlook other flaws in the business model being demonstrated. They have a chat forum which is run by moderators that seem to have limited customer services skills and when challenged they ban or delete your comment. It could of been an excellent website and platform if they understood the ethos that "a customer is always right". Even if you do not agree with it, which you are entitled to disagree with, good customer services create the perception at least. The moderators are quite quite rude in my opinion and one particular moderator has minimal customer service skill from my observation. I raised this offline in the tickets and nothing changed. As a result of poor customer service I requested the closure of my account and to be sent an email confirming my account has been closed, a simple request. To date I have not received an email confirming this and there is resistance to carry out my simple request. A mere 2 sentences in an email would suffice. You report matters through a customer service portal and despite trying, I never got the name of who I was actually speaking to, their level in the company, how to escalate a complaint further. I believe any company that represents a level of quality or customer service understanding will always provide you with a first name of who you are speaking to and their position in the organisation. I didn't know if I was speaking to the same moderator that I felt was being rude or if it was their line manager or someone more senior. It was just blank. Work at home woman's review of the website and the moderators I echo unfortunately. Trustpilot is not a place to vent just negative views as I understand it. It is a place to voice praise or dissatisfaction with a company. For InstaGC, praise is that the platform is set up to help those with not much money raise a few dollars/pounds in their spare time. Dissatisfaction is the poor customer service skills of the staff AND the lack of willingness to understand just how negative their behaviour can come across as. Dissatisfaction is also that the revenue that can be earned is much less than other similar websites. You could have a survey that takes 10-20 minutes which translates to 1-2 points. 1-2 points is literally a few pennies. Not all surveys are that poor in their payout but together with other surveys having frozen points and late disqualifications, you could find yourself spending hours on the website and earning pennies. If they don't address that then they will lose customers. Online surveys are a great way to obtain customer views but customers want to be rewarded a fair rate. The weekly bonus instaGC offer for watching videos is tiny and the weekly bonus of up to 5% of your surveys is not as rewarding as one would hope based on the primary payout being so low. My closing thought is that they need to look at their competitors. Others have a greater amount of understanding and respect for the customer in many ways and they listen more. Their payouts are greater too. Other survey sites offer as much as £1 for 5 minutes of your time. This is a greater improvement on the payout of a number of surveys that instaGC offer. If you don't listen and adapt you will get left behind instaGC. "The customer is always right" and "Cash is King".

FAKE GIFT CARDS FAKE SUPPORT (the worst) Was good is now a fake site.They sent me an expired gift card .Despite repeated attempts and screenshots I was unable to get any help from there support.THIS COMPANY IS DODGY , AVOID DO NOT TRUST . FAKE GIFT CARDS.AVOID AVOID AVOID. The also stole my points as they no longer want me on there site They just close all support tickets without reading or answering questions.(not 1 question answered)

Give me my points this isn't funny anymore (hehe sorry I just sound weird when I'm mad, BUT I DIGRESS). I'm being given the run around and since writing a review 2 months ago was my only hope for getting a semi-decent attempt at trying to resolve my issue, I'll try it again. it's been 6 months since I've completed these two offers and all I want are my points rounded down. There has to be a way to rectify this situation besides "Unfortunately there's nothing we can do" or "YOU can try this, that, and the other". I don't want to try anything anymore even if I lie and say I will but I just want it fixed. I want my compensation. I don't want to sit and wait around anymore. I just want to get what I came for and move along. I have never IN MY LIFE been given the run around so much for so long by so many businesses. It's insane to me, but whatever. No point in getting upset because angry word will get me nowhere with people trying to do their job. I'm not trying to attack the company, even if it may seem that way if so I'm sorry I'm just frustrated, but I just want 1 resolution: my points. Nothing else. Sorry if that's me being difficult in anyone's eyes, but it's the absolute only way I'll be truly satisfied. Hopefully this gets resolved because I feel as though I've done all I can on my end so it's up to them now. So yeah, if it's resolved my review will go up because that was my only issue with them as of yet and maybe anyone perusing this site will possibly consider Instagc since they do have a wider variety of gift cards than another site I use, but yeah. That's my review ting. also my ticket #334212, since it was asked for my last review, but I don't think anyone did anything with it or checked back up on that review to see it.

I started on this site all was good made 10 bucks no problem went to cash out says to contact support well I contact support and get told I can't have my money. So be aware before you sign up. You won't get paid