Instant PotReviews of instantpot.com

I’ll never recommend this plastic toy to anyone. My instant pot screen went blank while cooking. After all troubleshoot steps with instant pot support, instant pot support itself suggested to buy a new plastic toy. They really think people should buy a new pressure cooker every couple of years? Ridiculous

UK customer service does not reply to emails.

My Instant Pot pressure cooker suddenly stopped working.I purchased it at the end of February 2023 through Amazon. At the end of September it stopped working. I filled out the form on the website in October, sent the invoice and the requested data and received an email from customer service that would soon return. They never returned. I called on the phone and they never answered or got back to me. I sent an email and they didn't respond. I have small children who need food cooked in a pressure cooker. It is a disregard for the consumer. I don't know where else to turn. It's an expensive product.. Very poor customer service in UK.

My old Sage slow cooker, gave up the ghost after 5+ years, so I decided to treat my myself to an expensive new slow cooker / air fryer. Read the online reviews on the website and decided that the Instantpot Duo Crisp with ultimate lid 13 in 1 would be the ideal choice. Ordered through John Lewis, as their guarantees are always the best. Picked it up at Waitrose, tried it on dehydrate banana a couple of days later, ok. Tried the air fryer for chips a couple of days later, ok again, but difficult to understand all functions as you have no manuals and it is all on line and difficult to see on a mobile phone. Anyway tried to use slow cooker to do lamb shanks. 2 hours later the machine is still alternating between 1 and 3 bars of pre heating. Opened the lid and the contents are cold/ like warm. Put it on pressure cook and it was ok then switched to slow cook straight after and it went through pre cook to cooking after 39 minutes( don’t forget the pot was already hot) Tried again next day and it still will not pre heat. Wrote twice to instantpot customer support, got no replies. Wrote to John Lewis and they have immediately offered me a return and refund ( thanks to them for their excellent customer service as always) Now got a Ninja ( all works excellent) always look at all reviews etc before buying / Using something where customer support is non existent. Ps don’t ever give up on fighting for your rights 2 -3 weeks to quickly sort it out, but sorry I stupidly didn’t look at all reviews prior to buying as when I typed my problem with pre heating for the Instantpot in Google it appears many other people have the same problem. Whatever happened to customer service and companies caring for the quality of the items they sell. Not happy with this product, could have just been a duff machine, but if the company can’t even be bothered to reply to my two emails, then it doesn’t deserve to get any more business

I have been after a instant pot duo 5.7L lid replace lid for bloody ages. I cannot understand why they are out of stock for the last 36 months. Nobody tells you why there are no replacement parts. No explanation given on their website. This means I cannot use the pressure cooker for stews and soups. I tried the glass lid. It's rubbish.

Their Facebook page offers their AirFryer at £149 reduced from £199. However the link to purchase from their webpage suddenly asks £219.99 for the same product. Deception or incompetence? Both merit a complaint and just one star

I receive the Instant Blender Ace as a move-in gift in 2019. I used my blender on, approximately, a bi-weekly frequency for a recipe or to blend smoothies. From the jump, I noticed that the blender doesn't blend as well as other blenders on the market. I have patience when it comes to blenders not blending well.. however, what I don't have patience for is poor customer service. My blender started breaking down. I filled out a warranty form for my blender and submitted all the information required - it took them 5 months to inform me that they couldn't do anything and to throw it out. Very frustrated, not impressed and not recommending their brand. Spend the extra dollar on Vitamix or another high quality brand with good warranties (5+ years!). Hope this guides your in your research.. and hoping this helps you save a few headaches.

Having had a previous instant pot I decided to order a larger one for batch cooking and purchased the pro 8 l. On initial commissioning it was obvious there was a dangerous defect on the float valve in that it was not closing correctly. This caused a jet of steam to issue from the valve. After a short period this jet became so hot that it was completely invisible. Any child would be attracted to the whistling sound and if they put their hand over the top of the instant pot they would be very badly scalded. Any kitchen units above would also be damaged. Instant pot's own review site only allows 5-star reviews. Any attempt to change the five doesn't work. I have contacted instant pot customer service and, apart from the automated confirmation email, I have had no reply after nearly 2 weeks.