Randall M.
Replacing damaged Free 2.0 earbud.
I damaged my (R) Free 2.0 earbud in a chipper shredder and had to order a replacement. Upon receiving it, I was not able to synchronize the pairing of the two earbuds. I contacted Isotunes customer support and spoke with Pat D. She spent time walking me through the reprograming and synchronizing process. After several attempts and work arounds, Pat D. offered to replace the new left earbud with the conclusion that it was the problem. Pat D. sent out the new (R) earbud the same day. Pat D. provided excellent customer support and was great to work with when attempting to assist me.


