iSpeedToLead.com & DealSpeed.coReviews of ispeedtolead.com

Reply from iSpeedToLead.com & DealSpeed.coFeb 23, 2026

Hi Carolyn, Thank you for sharing your experience — I'm Sergio, Head of Support at iSpeedToLead, and I want to personally address your concerns. First, we genuinely appreciate you continuing to work with our support team to find a resolution, and we're sorry this situation has caused you financial stress. That's never something we want for our customers. Regarding the refund, when an annual Coupon Club membership is purchased through a financing partner like Affirm. Because the annual plan is a prepaid commitment made in exchange for a significantly reduced rate, our policy allows cancellations and refunds within a 60-day window from purchase. Outside of that window, we are contractually and financially unable to issue a refund back to Affirm, as those funds have already been allocated. We recognize the "cancel anytime" language caused confusion — it refers to stopping future renewals, and we are actively working to make that distinction clearer on our site. What we have offered, and still stand behind, is working on leveraging your package, so you can put those resources toward leads at your own pace. We want to make sure you get real value from what you've paid for. Regarding lead quality — your feedback is important and has been noted. We're continuously working to improve the vetting process for our leads, and we'd love the opportunity to help you find ones that work for your market. Please don't hesitate to reach out to us directly. We're committed to making this right. Warm regards, - Sergio Support Team Lead, iSpeedToLead

Reply from iSpeedToLead.com & DealSpeed.coDec 17, 2025

Hi Azizbek, Thank you for taking the time to share your experience — I’m genuinely sorry to hear how frustrating this has been. I’d like to clarify a few points around our refund process and the support follow-ups you mentioned. We do not require supporting materials to submit a request. When our team asks follow-up questions, it’s typically because the ticket references additional details that were not included (for example, when a request mentions having more information, but only one screenshot is attached, where one sms is seen), or we need to verify the extensive follow on no answer cases as we provide 21-day refund window, and want to make sure it is used to the maximum by all our clients. In those cases, we follow up to make sure we have enough context to help accurately — and, importantly, to ensure you can use the full 21-day refund window to request refunds for any eligible leads. To be completely clear: your refund requests were not rejected in the tickets you submitted, and three of the refunds were refunded. In fact, in a recent ticket, our team also offered to reopen prior cases on your behalf and review them directly, as well as review any newer leads you believe are invalid, so we can help get everything evaluated properly. Additionally, you inquired about the subscription refund, which we gladly reviewed and approved according to our Subscription Refund Policy. Where we were not able to proceed is the request for a full refund of already-used funds, which we cannot provide under our Terms of Use. That said, we absolutely still want to help: we’re happy to review any additional leads (past or recent), walk through the refund eligibility with you, and make sure nothing that qualifies is missed. If you’re open to it, please reply to your latest support ticket, and we’ll prioritize a full review with you. Kind regards, Sergio Support Team Lead, ISpeedToLead

Reply from iSpeedToLead.com & DealSpeed.coDec 13, 2025

Hi Marcos — we’re sorry to read this. This is not the experience we want anyone to have, and we appreciate you taking the time to share what happened. We immediately checked our system and, at this time, we couldn’t locate an iSpeedToLead account under the name shown on your review. It’s possible the account is under a different name or email. If you can reply here (or update your review) with the email address used for your iSpeedToLead account, plus any additional details (approx. purchase date, the type of leads purchased, etc.), we will be happy to reach out directly and do everything we can to resolve this. Regarding the leads you mentioned: If the leads you purchased were Cold Call leads: it can be normal for contacts to say they “didn’t fill out a form,” because Cold Call leads are not form submissions. If the leads were PPC leads: those should be associated with a form submission/lead request. If they did not fill out a form, are not selling, or don’t match what was promised, we stand by our refund policy and those cases can absolutely be refunded once we review the order details. Regarding the balance “disappearing” after two days: based on our Terms of Use, that should not be possible for a paid account balance. A paid balance can only be affected after six months of inactivity (no login), and the only balance that can expire within 60 days is bonus balance. If you have been logging into iSpeedToLead, your paid balance should not burn. And even in cases where anything expires, we’re happy to restore it as a goodwill gesture when we can verify the account and situation. Please share the email on the account (and any order details), and we’ll investigate end-to-end and make this right. Sergio Support Team Lead, ISpeedToLead

Reply from iSpeedToLead.com & DealSpeed.coOct 18, 2025

Mike, I personally reached out to you to address your concerns directly and professionally. During our conversation, you became belligerent, you repeatedly interrupted, used offensive language toward me, and hung up before I could explain the situation or provide a full resolution. Regardless of how difficult the situation is, my goal has always been to resolve the issue in good faith. To clarify for full transparency: - In March, your account was deleted. However, before the deletion, two active subscriptions remained uncanceled. At that time, our system did not automatically cancel subscriptions when an account was deleted, which caused billing to continue in the background. As soon as you reached out, we immediately issued a full refund of approximately $800. This was an extremely rare situation, and because account deletions of this kind are uncommon, the issue had not been identified prior to your case. - Following this experience, we implemented a product change to ensure that when any account is deleted, all linked subscriptions are automatically canceled to prevent this situation from happening to others. - Our platform also has a one-click cancellation option for each subscription, which ensures no further charges occur once a cancellation is submitted. Mistakes can happen with any company or individual, what truly matters is how they’re resolved. From the moment we were notified, we acted quickly to correct the issue and provide support. Effective resolution, however, requires open communication and mutual respect, which unfortunately was not possible during our last interaction. We take every concern seriously and will fully cooperate with any formal review or legal process to present the documented facts. Our team stands by our actions and remains committed to resolving legitimate issues professionally and in good faith. Khrystya Mala CRO, ISpeedToLead Hi Michael — we’re genuinely sorry for the continued frustration here, and we understand why you’re upset. To clarify what we’ve already done and reconfirm today: - Your subscriptions are fully canceled, and all related charges have been refunded. I can promise that no further charges will happen at any point. - When you emailed me about the most recent $300 charge, I responded within ~30 minutes and refunded it right away. - The earlier refunds you referenced were also processed immediately at the time of our first conversation. Regarding reviews: the only reason we mentioned an update in our emails is because you brought this up on our call. Our records reflect your confirmation that you would consider updating the review once the refunds you requested were issued. We never refund in exchange for reviews—we respect every client’s right to share their experience. Additional context about the billing history - In March, the account was deleted, but before deletion, you did not cancel 2 active subscriptions on your account. At that time, our system did not automatically cancel subscriptions upon account deletion, so billing continued in the background. As soon as you reached out, we refunded the full ~$800 promptly. - The recent $300 charge was an unintentional human error, not willful. As noted above, we refunded it immediately upon your email and reconfirmed that everything is canceled and blocked from future billing. - Based on this experience, we implemented a product change so that when an account is deleted, all linked subscriptions are now canceled automatically, preventing this from happening to other clients. - Our platform has an easy one-click cancellation process for each subscription, which prevents any future charges. If anything still looks off on your end, please reply to our email thread, and I’ll immediately do what I can to help. We’re committed to owning mistakes and making them right—swiftly and transparently. — Serhii Poliukhovich Support Team Lead, iSpeedToLead

Reply from iSpeedToLead.com & DealSpeed.coSep 7, 2025

Hi Alex — thank you for sharing your feedback, and I’m sorry your experience hasn’t matched your expectations. To clarify a few points: your refund request was reviewed through our standard process, and your unused top-up balance was refunded to your card before this review was posted. Per our Terms of Use, refunds are returned to your platform balance and can’t be transferred back to your card. Those funds remain available in your account; we can also see you’ve continued purchasing leads with this balance, and we’ve reviewed and approved subsequent refund requests whenever they met our policy. On lead quality: we listened to your earlier feedback about cold-call leads and strengthened our screening. We now use a triple-verification AI system that analyzes each call against our quality algorithm, and we discard roughly 60% of cold-call leads before they ever reach the marketplace to improve overall quality. If you’d like, please reply to your existing support ticket in the "My tickets" and we’ll review your filters, markets, and refund history together to make sure you’re getting the most value. We appreciate the opportunity to make this right. — The iSpeedToLead Team

Reply from iSpeedToLead.com & DealSpeed.coSep 1, 2025

Hi MB, We are really sorry for the frustration here. A $2,999 charge with no delivered leads is not the experience we want for anyone. We are not finding an account under the name shown on this review. Please email [email protected] (subject: “MB review”) with: the email used to sign up the charge date and amount the last 4 digits of the card We’ll investigate right away and make this right. We’ll also update this thread once we’ve reviewed. — iSpeedToLead Support

Reply from iSpeedToLead.com & DealSpeed.coAug 15, 2025

Hi Gerard, Thank you for your feedback. We have reviewed your case in detail. First, we want to let you know that we approved your refund without any disputes to resolve the situation with maximum understanding for you. Regarding lead quality, we checked the details of your orders and found that the leads were high-quality and verified three times by our managers. After your request, we contacted the homeowners again and confirmed that they are ready to sell. Connecting with owners sometimes requires extra effort — multiple calls — as people may be busy or not ready to talk, so two calls may not be enough. The best practice is to make several calls a day at different times over several days — following these guidelines greatly increases the chances of connecting with clients. To avoid similar situations in the future, we are working on identifying the best times for calls and ensuring a high level of connection between the client and the lead. If you have any questions or need additional consultation on best practices for closing deals, please reach out to us — we are ready to help each of our clients succeed. - iSpeedToLead team

Reply from iSpeedToLead.com & DealSpeed.coJun 30, 2025

HI Jesse, Thank you for your feedback. We understand your concerns and will be reviewing the details of your case internally. Our team may follow up directly if we need more context or can offer a resolution. Appreciate you bringing this to our attention. — iSpeedToLead Team