iSpeedToLead.com & DealSpeed.coReviews of ispeedtolead.com

Reply from iSpeedToLead.com & DealSpeed.coMar 21, 2024

Please go into your profile on ispeedtolead.com and disable notifications. Kindly give reply with an update once you've located it. The reason you're getting them is because you selected regions in the app to be notified about when a lead comes in as well as promos we run.

Reply from iSpeedToLead.com & DealSpeed.coJan 9, 2024

Hi Hilton, we are very sad to hear about your experience and want to apologize for any inconvenience we might have caused you. Having said that, yesterday you messaged us via the ticket system, and we were able to identify that you had promo and lead purchase notifications enabled which is why we turned them off right away. Otherwise, you could have done it yourself since we do not want to send unnecessary notifications to our clients as it can cause greater discomfort and additional spending on our company. All in all, we have made sure to remove you from all our messaging campaigns, and notifications and would really appreciate it if we came to a mutual understanding. Thank you in advance for your kind attention, Kind regards, ISpeedToLead Team

Reply from iSpeedToLead.com & DealSpeed.coDec 19, 2023

Hi Oleg, thank you for your feedback. Interaction with you is a new experience for me and I am grateful for it. I am sorry I made you feel so sad after you couldn't pass an interview with me. However, I need to say that during your first interview with HR, you were warned that the second round with me was difficult, and not many people could pass it. Also, I apologize if my asking you if you learned anything about our company before you came for the interview with me was offensive to you and any other questions I asked. At the end of our interview, I gave you some feedback on why I don't think you are a good fit for our company. Most managers don't do that. Sorry to hear that you didn't appreciate it. I probably could say that I will sue you for defamation if you cannot bring clear evidence of harassment since it's a very high accusation, but I will just keep an image of an "arrogant dude" and say next: from my 10 years of experience in Sales with different companies and running over 200 interviews with people of every race, age, sex, and level of experience I can clearly say that interview with you was the worst interview I had ever had. It's not even close. Even our HR was shocked and embarrassed by your behavior and answers during the interview and she has seen a lot. I hope you can learn something from this experience and I want you to do well (that's the reason you were even considered in the first place) because otherwise, I am pretty sure that you will keep struggling at every level of your life. If you need help, feel free to call me directly at 254 279 6742. Respectfully, Yuri Saiko Head of Sales

Reply from iSpeedToLead.com & DealSpeed.coAug 22, 2023

Hi David, thank you for your feedback and sorry to hear that your initial experience wasn't great. Also, I apologize for our delayed response since we went through some of the changes on the Customer Support/Success side including the management change. Having said that, we implemented a new refund policy that doesn't require evidences anymore (they are still helpful if available). Plus, our new refund policy has a greater flexibility now. Second, I am not sure if you had an onboarding call with one of our Account Managers, if not - we should have done a better job in approaching you. You can see repairs, type of property and lots of other things about the lead in advance at our platform before purchasing, so you can position yourself accordingly. Additionally, you could set up a Fixed Price Mode for yourself and get leads only with a specific motivation/source/type etc. Last, we actually don't give up our best leads for shows. There you can see only unsold leads that are basically less desired. Our best verified hot exclusive leads go to Fixed Price Mode users and to the Marketplace under status Hot. Those don't appear on any shows. I understand that you probably won't change your mind, but if you might be open to learning our platform closer, feel free to reach out to our Head of Sales and Customer Success at (254) 279-6742.

Reply from iSpeedToLead.com & DealSpeed.coJun 10, 2023

Dear Statton, We apologize for the inconvenience caused by the error of asking you to provide us the call recording. We have personally checked the number of the seller and currently, they're not responding. However, according to our policies, an active number does not qualify for a refund unless it is completely non-functional. It is common practice for us to encourage further attempts to contact the seller even if they may not respond immediately. In this case, since we have verified the lead, it indicates a response from them, and we advise you to continue making calls. We apologize once again for the inconvenience caused and appreciate your feedback. We will take your experience into consideration to improve our services. If you have any further concerns or questions, please feel free to reach out to us. Thank you for your understanding.

Reply from iSpeedToLead.com & DealSpeed.coJun 1, 2022

Hi! Thanks for contacting us! We did a small research and have found you as a client on our marketplace and I should mention that the refund was made for you 24/05/2022 for the lead Halen H. with the amount of $588 on your account balance, as it should be, according to our policy rules. Also, our Support Manager has sent you the screenshots of the completed transaction for your account as well. Please, check it and use you balance money for the next purchase. Thanks a lot!

Reply from iSpeedToLead.com & DealSpeed.coMay 10, 2022

Hi! We are thankful for your feedback and can totally understand your disappointment. Very sorry you had such experience. I should mention that we have a refund policy and rules that we expect every client to follow and respect the same way we follow it and try our best to help the users in every case. In our Support Department actually works a real person as a Client Support Manager, her name is Anna and she can answer the emails at an early time because of the different time zones, we are very sorry if you got some inconveniences with that. However, you could tell the Support Manager to send you emails at a particular time, we are very flexible. Yes, we do ask users to add the card, that is true but we do not do any actions with the card information and you can cancel the card on your own in the Tab "PROFILE" on our website or, again, if you have stuggles with that, you can always contact the Support Email [email protected] for help and we get in touch with every client within 24 hours. We don't ask the client to add the card every purchase, they do it only once, but for more convenient usage only. Also, we do mostly give the refunds on the account balance and it is also mentioned in our refund policy. We are always opened to solve any issue or question our clients have, but, unfortunately, we cannot go against our Refund Policy and Use of Terms. If you would like to discuss something else about our marketplace - please, contact us by [email protected].