Excellent
Based on 343 reviews
Issuetrak4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Issuetrak is a versatile B2B web-application for help desks in multiple industries. Our configurable and simple-to-use ticketing software helps organizations streamline help desk operations by tracking and managing issues, complaints, customer support requests, workflow management, IT assets, and more. Issuetrak software also comes with built-in report generation, task management and alerts to help businesses swiftly and effectively organize and handle all and any issues reported by users or employees. Issuetrak's highly customizable interface facilitates easy integration of Issuetrak in your existing system, protecting your tech spend and ensuring no issue slips through the cracks!
Issuetrak (issuetrak.com) has 343 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 215 reviews with 5 stars · Clear filters
Caitlin
IssueTrak has been such a great tool for our company! We rely heavily on the process and our success. Customer support is always there when I need it!
Reply from IssuetrakJul 20, 2016
Glad to hear it! Thanks for the kind words. Dan Luhring, CTO
Jwayka
This software is used for an I.T. Department with equipment coming in an email requests coming in daily we needed something to help with the work load. This software has assisted on being organized and on top of work that needed to be done. Thank you issuetrak!
Reply from IssuetrakJul 20, 2016
You're very welcome! Glad we could help out! Dan Luhring, CTO
Sushil
We are using IssueTrak as hosted application for our issues related to facilities like building, user desk, lights etc. Its working very well for us.
Reply from IssuetrakJul 20, 2016
Glad to hear it! Thanks for the review! Dan Luhring, CTO
Andy
Issuetrak has a great product, they have tons of flexibility and great support.
Reply from IssuetrakJul 20, 2016
Thank you so much! You've pretty much summed up our mission statement! Dan Luhring, CTO
Julien
Would highly recommend this product to anyone
Reply from IssuetrakJun 22, 2016
Thank you for the kind words! We agree! Dan Luhring, CTO
Taylor
They get stuff done and love to do it! These people move the ball everyday and they know what they are talking about. By far the best customer service I have ever encountered - and that is saying something! On top of that, they are improving their software and looking into the future anticipating customer's needs.
Reply from IssuetrakJun 22, 2016
Thank you, Taylor!! We get excited when we hear customers say things like that, so we strive for successful interactions at every chance we get. We truly enjoy having you as a customer! Dan Luhring, CTO
Chris
Questions and concerns answered with a smile every time. I have had several questions sent to IssueTrak and each one gets resolved with above and beyond service. Thanks IssueTrak. I look forward to working with you. Chris
Reply from IssuetrakJun 22, 2016
Thanks, Chris! We enjoy working with you, too! Customer service is our top focus, and we're glad things are working well for you. Dan Luhring, CTO
