Great
Based on 509 reviews
iStorage4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
iStorage has redefined the self-storage experience, offering clean, modern facilities and state-of-the-art security to ensure your personal items are safe and secure. iStorage’s contemporary facilities offer a number of exceptional on-site amenities along with great customer service. Our managers and staff go out of their way to serve the needs of our customers, making us one of the best-loved storage providers in the industry.
iStorage (istorage.com) has 509 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
Showing 50 reviews with 4 stars · Clear filters
Kim B.
When deciding in what space was best for me, they gladly showed me each size to determine my needs. I was given info needed upon my leaving and they continued to follow up with me. Glad I have a safe and dry place to put my things.
carmen J.
Staff went out of there way to help us with what we required. Great location. Still waiting on a promised conformation email - but I am sure that will be forthcoming shortly.
Georgina C.
Love the location, climate control and security but a little tight with parking. Can't pull right up to your door because of parking and other vehicles needing to pass by.
Kirk M.
The facilities are great and we had no issues on the property. However my last name is Spelled Meuli. I also have incorrect information listed on my default credit card for recurring payments and can't correct online. I ask a representative at the counter to correct these items but it reverted back to old info.
Reply from iStorageSep 21, 2015
Hi Kirk, I'm really sorry about this. I spoke with the store manager and this change has been made. Please contact me at [email protected] if you have any other issues. take care, Evan Jerkunica
JAMES B.
Good customer service. I've only had one incident over 3yrs of service.
Jon
They had just what we needed and at a fair price!
Elizabeth
I easily reserved a storage unit online. Unfortunately, the central call system wrongly reserved one at another site within the same town, but that site did not have a unit available. Rob asked me to give him an hour and he cleaned up a unit and made it available for me even though I showed no reservations at his site. I thought he went out of his way to give me good service and with a pleasant personality.
Harold
when I first went to find the storage I was greeted by Ron who was very helpful got me hooked up with a Storage real quick he provided good customer service. The only problem I had was I didn't get my first bill because they had the incorrect email address. I did write the correct address done. So my first reminder notice never reached me. So because of this I was charged a late charge.. The only reason why I didn't pay the Bill that was due on the 1st of the month was because I didn't know what special I had gotten into I thought maybe I had the first months free. I just felt that since they entered the wrong email address the late charge should have been waived.
