customer
Very quick and helpful assistance
Very quick and helpful assistance
Reply from ItaliaPassSep 7, 2026
Thanks for taking the time to leave a review. We appreciate it and are glad we were able to help!

Excellent
Based on 91 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ItaliaPass is the all-in-one travel package that elevates your Italian travel adventure. Iconic landmarks, cooking classes, authentic Roman dinner, Gondola rides and hop-on/hop-off bus experiences and more, are all included and supported by 24/7 English-speaking customer service agents.
ItaliaPass (italiapass.com) has 91 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
Showing 82 reviews with 5 stars · Clear filters
customer
Very quick and helpful assistance
Reply from ItaliaPassSep 7, 2026
Thanks for taking the time to leave a review. We appreciate it and are glad we were able to help!
Valerie R.
It was quite easy to book our future trips on the rail. Easy to negotiate through website.
Reply from ItaliaPassSep 6, 2026
Thanks for your review and the positive feedback regarding our booking process!
Claudia
Quick, professional, friendly response
Reply from ItaliaPassSep 8, 2026
Thanks for your review - we're here when you need us; 24/7, 365 days of the year!
RB
Very clean and great customer service
Reply from ItaliaPassSep 2, 2026
Thanks for taking the time to leave a review, and for choosing ItaliaPass!
Brad D.
Customer service was very helpful. My experience with Italiarain and Italiapass was great.
Reply from ItaliaPassSep 2, 2026
Thanks for your review and for choosing Italiarail and ItaliaPass!
Carolyn & Alan V.
Excellent communication via email and in response to our queries which made our train journeys feel supported and informed.
Reply from ItaliaPassAug 30, 2026
Thanks for your review - safe travels!
Desiree C.
We have never been to Europe.. Jumping on Italia website to purchase our tickets for the train. Website is Extremely well set out. Choose your tickets and the rest is great.
Reply from ItaliaPassAug 30, 2026
Thanks for your review!
customer
Top-notch customer service by every individuals interacted with us. Thank you.
Reply from ItaliaPassAug 28, 2026
We’re glad to hear we were helpful!