Jack's Flight ClubReviews of jacksflightclub.com

Reply from Jack's Flight ClubMar 30, 2026

Thanks for your feedback Ruth — I’m sorry to hear you haven’t found the Flights useful so far. I can see you’re currently on a trial, and I’d really like to help you get more value from it. Our Flights tend to work best when there’s a bit of flexibility with dates or airports, and sometimes small tweaks can make a big difference in what you see. If you’d like, we’d be happy to take a closer look and help guide you towards Flights that better match what you’re looking for, you're welcome to reach out to our Member Experience team at [email protected]

Reply from Jack's Flight ClubFeb 20, 2026

Hey, Peter. Thanks for taking to time to leave your review. We are disheartened to see of your experience with the airline. We are not affiliated with any airlines nor do we make any commission from the deals you book with us. Our mission has always been to get our members to the places they're after in the most cost effective ways. We do always hope that you have a smooth transition from booking the deal, to taking the trip and back but we sadly cannot control any of the circumstances outside of our platform. We have reviewed your account details and note that you had reached out to our Member Experience team and the agent guided you to the section of your account where you could contribute your feedback regarding the airline. We can assure you that feedback is always forwarded and is taken very seriously by our teams. We aim to provide the best offers but also the best member experience when dealing with us. Again, we cannot control an experience you may have with any other establishment outside of our own. We are also saddened to see that you advised the service did not work the best for you, as in reviewing your account, we see that you have taken up 6 different trials for our Takeoff service. We would love more of your feedback in what exactly you were hoping to get from the service or how the membership can be improved to suit your needs. If you would like to share, please don't hesitate to get back in touch with our Member Experience team.

Reply from Jack's Flight ClubJan 13, 2026

Hi, Helen. Yes, you're absolutely right that we send members links to places like Google Flights or Skyscanner to actually buy the flights that we find and that's because we don't sell tickets (or even earn any commission on tickets), so we have to send people to the places they can purchase those flights. The Jack's Flight Club service is built to constantly scour the internet and figure out IF a flight price is any good and ONLY then rapidly alert our members that there's an unexpectedly great fare available. At that point we send out the location of how and where to buy that flight (including if necessary, the particular workarounds or hacks to get the price we've found). Jack's is built for travellers with a little flexibility who enjoy the inspiration and thrill of a new destination or when a bonkers price to somewhere they've been meaning to go drops into their inbox. We use a combination of bots, machine learning, data analysis and expert human curation to scan millions of flight routes a week. Our team of expert Flight Finders and travellers whittles that down to only the most worthy fares with savings well under what the public pays. Over 90% of flights get discarded as unworthy and only around 1 in 5,000 make the grade to qualify as an alert, packaged with extra inspiration and expert tips on the destination. Essentially, our experienced Navigators spend hundreds of hours a week sifting and researching so you don't have to and alert you when you should go looking on those sites so you can take advantage of lower than usual prices at the right time. Hope that clears things up! We're gutted that you've given us a 2 star for doing what we set out to do, so we'll try harder to improve our sign up pages and new joiner messages to make things clearer.

Reply from Jack's Flight ClubJan 6, 2026

Hey, Cathy, we're so sorry to see that you weren't able to find the flight for the price quoted. Our Member Experience team is waiting to hear back from you, so they can assist you with navigating the offer. Please reply to us at [email protected] with the requested information.

Reply from Jack's Flight ClubNov 11, 2025

Hey, Pieter. Thank you for leaving your review. We've done a full check of your account to ensure there were no errors in your sign up. We do see that you signed up for a trial on October 03rd 2025. The Terms of the trial clearly stated the sub would move to an annual membership if the trial was not cancelled prior to its end date. There was no cancellation noted via your Lounge. The funds for your membership were not taken right away, as noted in your feedback. The attempt was made only after your month's trial, which was on November 02nd 2025 and it failed, so there was no charge. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]

Reply from Jack's Flight ClubNov 11, 2025

Hey there, thanks so much for sharing your thoughts! Yes, we do have a Takeoff (paid) membership, which gives members more content and a more refined airport selection. But we also have our Standby (free) membership — it’s been around since the start, and plenty of members choose to stick with it. Standby members still get full access to 1 Takeoff Flight per week, alerts when a Takeoff Flight comes up to one of their wish-list destinations, and the ability to select their home airport. If your airport is smaller, we’ll include nearby airports so you don’t miss any of the great Flights we find. Our paid membership is our only source of revenue — we don’t take commissions from bookings, so we stay completely unbiased for our members. It also lets our team work full-time to find the best trips and give all Travellers — Standby and Takeoff — a genuinely great experience and support.

Reply from Jack's Flight ClubOct 29, 2025

Hey, Benjamin. Thanks for taking the time to get in touch and giving us an opportunity to clarify more about the service and how it works. The Jack's Flight Club service is built to constantly scour the internet and figure out IF a flight price is any good and ONLY then rapidly alert our members that there's an unexpectedly great fare available. At that point we send out the location of how and where to buy that flight (including if necessary, the particular workarounds or hacks to get the price we've found). Bookings are not done through us nor do we receive any commission when you book a flight from one of our emails. We have no idea you've made a booking or not unless you tell us. I say all of this to say that payment for our service is based on flights that you receive from us, so from that end, we have kept up our side of the bargain. We had requested further details to locate your account to ensure there was no service failure. But sadly to date, no details were provided from your end. If you have signed up with a trial offer with us, we ensure to confirm several times on both the sign up pages and the cashier how long the trial is for, the date it progresses to a full subscription and the amount that would be charged. We truly hope that you see an amazing flight that you are able to take advantage of and book soon. If the mean time, if you need any assistance, please email our Member Experience team at [email protected]

Reply from Jack's Flight ClubSep 26, 2025

Hey, Rab. Thanks for taking the time to leave your feedback. It is genuinely appreciated and has been forwarded to the team. The Jack's Flight Club service is built to constantly scour the internet and figure out IF a flight price is any good and ONLY then rapidly alert our members that there's an unexpectedly great fare available. At that point, we send out the location of how and where to buy that flight (including if necessary, the particular workarounds or hacks to get the price we've found). We use a combination of bots, machine learning, data analysis and expert human curation to scan millions of flight routes a week. Our team of expert Flight Finders and travellers whittles that down to only the most worthy fares with savings well under what the public pays. Over 90% of flights get discarded as unworthy and only around 1 in 5,000 make the grade to qualify as an alert, packaged with extra inspiration and expert tips on the destination. Essentially, our experienced flight hunters spend hundreds of hours a week sifting and researching, so you don't have to and alert you when you should go looking on those sites, so you can take advantage of lower than usual prices at the right time. We definitely are always aiming to improve and understanding how we may do so from your feedback is so beneficial for our growth. If we may help with anything regarding your account, please reach out to our Member Experience team at [email protected]!