Jack's Flight ClubReviews of jacksflightclub.com

Reply from Jack's Flight ClubMar 30, 2026

Thanks for your feedback Peter — I’m sorry to hear you’ve found it difficult to find the Flights and navigate the site. We did try to get in touch previously to help with this, but haven’t been able to connect just yet. We’d still be very happy to take a closer look with you and help make things easier. Our Flights can sometimes depend on a bit of flexibility with dates or airports, but we’re always working on making these clearer and easier to follow. If you’re open to it, feel free to reach out to us at [email protected] and we can walk through it with you or help you find something that works.

Reply from Jack's Flight ClubMar 17, 2026

Hey, Himanshu. We're so sorry to see of this issue and thank you for giving us a chance to look into it further for you. We do see that you have been in touch with our Member Experience team and can confirm the delay in resolving the issue came about as you created your membership with a different email address to the one that you were writing from. We were awaiting your reply with the confirmation of the correct email address. Once the correct email was confirmed, we were able to locate your account and noted that you initiated the membership with a trial. Please note that we are very clear on the date when the trial would renew, as well as the amount that would be charged. It's very important to us that we are transparent with all the details of your membership beforehand, so you may have all the information. We pride ourselves on being very upfront with the details and are never sneaky nor secretly charge any of our members. As you are within our 14 day refund timeframe, the renewal has been cancelled and refunded, as requested. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]

Reply from Jack's Flight ClubMar 9, 2026

Hey, Alex. Thanks for getting in touch and giving us an opportunity to review your account. We are so sorry to see of this issue and have done a thorough review of your email history with us. Your initial contact with us was on 03rd March 2026 and we replied on 04th March 2026. We reached out to you on 06th March 2026 on the initial email thread (the same day you left this review), where you can see we did reply to you previously. It is very disheartening to receive a 1 star review in a case where you were contacted by the Member Experience team twice. We have cancelled your subscription with us, as requested, and a refund has been issued. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]

Reply from Jack's Flight ClubFeb 2, 2026

Pamela, we are truly sorry to see this and have launched an investigation to confirm why your request did not reach our Member Experience team. Please accept our sincerest apologies. In the mean time, the billing has been cancelled and you would not be charged for your 2026 subscription, unless you sign up again. If you do need anything else, please don't hesitate to reach out to our Member Experience team directly by emailing: [email protected]

Reply from Jack's Flight ClubFeb 2, 2026

Hey, Antoinette. You're absolutely right that we send members links to places like Google Flights or Skyscanner to actually buy the flights that we find and that's because we don't sell tickets (or even earn any commission on tickets), so we have to send people to the places they can purchase those flights. The Jack's Flight Club service is built to constantly scour the internet and figure out IF a flight price is any good and ONLY then rapidly alert our members that there's an unexpectedly great fare available. At that point we send out the location of how and where to buy that flight (including if necessary, the particular workarounds or hacks to get the price we've found). If you're locked into specific times/dates or routes, in those cases Jack's service might not be for you, so running a general search on Google Flights or Trip.com is good advice and a decent way to get a sense of if you have to take particular dates, what are the best value options. Jack's is built for travellers with a little flexibility who enjoy the inspiration and thrill of a new destination or when a bonkers price to somewhere they've been meaning to go drops into their inbox. We use a combination of bots, machine learning, data analysis and expert human curation to scan millions of flight routes a week. Our team of expert Navigators and travellers whittles that down to only the most worthy fares with savings well under what the public pays. Over 90% of flights get discarded as unworthy and only around 1 in 5,000 make the grade to qualify as an alert, packaged with extra inspiration and expert tips on the destination. Essentially, our experienced Navigators spend hundreds of hours a week sifting and researching so you don't have to and alert you when you should go looking on those sites so you can take advantage of lower than usual prices at the right time. Hope that clears things up! We're gutted that you've given us a 1 star for basically doing what we set out to do, so we'll try harder to improve our sign up pages and new joiner messages to make things clearer.

Reply from Jack's Flight ClubJan 28, 2026

Hey there. Thank you for getting in touch and letting us know about your experience. We are disheartened to see this and would like to explain more about the service. Though we give you the option to add your preferred destinations of where you'd like to see a flight to, this sadly does not mean that we will find a deal to your destination or be able to find one for the timeframe you're after. The feature lets us know where is of interest to you, so we can pay special attention to that option but we are still at the mercy of the airlines. The service is built to constantly scour the internet and figure out IF a flight price is any good and ONLY then rapidly alert our members that there's an unexpectedly great fare available. At that point we send out the location of how and where to buy that flight (including if necessary, the particular workarounds or hacks to get the price we've found). If you're locked into specific times/dates or routes, in those cases Jack's service might not be for you, so running a general search on Google Flights or Trip.com is good advice and a decent way to get a sense of if you have to take particular dates, what are the best value options. We do see that you started the service with a month's trial before upgrading to the annual membership. We offer a 14 day refund period after that upgrade, just in case the service was not fitting your needs. We would have gladly offered a full refund had you reached out to us within that timeframe. In checking through your email history, there was no email received requesting a refund nor advising that the service was not working for your route. We truly hope that we are able to assist with a flight to another destination for the duration of your membership with us. If you do need anything else, please don't hesitate to reach out to our Member Experience team by emailing: [email protected]

Reply from Jack's Flight ClubJan 23, 2026

Hey, Pablo. We're disheartened to receive this review as that's completely not the case. We have 100s of postcards from members who have saved $1000s on flights with us. This can also be seen by reviewing your lounge for your own flight offers. The Jack's Flight Club service is built to constantly scour the internet and figure out IF a flight price is any good and ONLY then rapidly alert our members that there's an unexpectedly great fare available. So of course, at that point, we send out the location of how and where to buy that flight (including if necessary, the particular workarounds or hacks to get the price we've found). We use a combination of bots, machine learning, data analysis and expert human curation to scan millions of flight routes a week. Our team of expert Navigators and travellers whittles that down to only the most worthy fares with savings well under what the public pays. Over 90% of flights get discarded as unworthy and only around 1 in 5,000 make the grade to qualify as an alert, packaged with extra inspiration and expert tips on the destination. Essentially, our experienced flight hunters spend hundreds of hours a week sifting and researching, so you don't have to and alert you when you should go looking on those sites, so you can take advantage of lower than usual prices at the right time. We'd love to hear more about what kind of flights you're after or what you've been hoping to get from the service. Please reach out to our Member Experience team by emailing: [email protected] and let them know :)

Reply from Jack's Flight ClubJan 23, 2026

Hey, Rosie. We are saddened to read of your experience and have taken the time to thoroughly review your membership details, to ensure there was no service failure. We do see that your membership with us started in October of 2024, with a free trial. The Terms of the trial clearly stated the sub would move to an annual membership if the trial was not cancelled prior to its end date. There was no cancellation noted via your Lounge nor by email to us. We also checked through your email history to confirm if there was a request to cancel and receive a refund when your subscription renewed but there was no contact to us. We offer a 14 day refund timeframe from the date of your renewal as we completely understand that life happens and dates can be missed. Your quarterly sub renewed in January of 2025 and there was no request to cancel nor refund. We also note that instead of remaining on your quarterly sub, you opted for an offer to upgrade to the annual membership in March of 2025. This does indicate an interest in remaining with the service and continuing your membership. Your flight offer history was reviewed and we can confirm that the offers were accessed, this lets us know that you were aware the service was still active. We do see that you've cancelled your billing now, so you will no longer be charged for the service, unless you sign up again. We pride ourselves on being very upfront of fees, dates and renewals and offer all of our members the option to get a renewal reminder. Our goals are not only to provide great flights, but to provide a service with integrity. If you do need anything else, please don't hesitate to reach out to our Member Experience team by emailing: [email protected]