Jack's Flight ClubReviews of jacksflightclub.com

Reply from Jack's Flight ClubSep 8, 2025

Hey there! Bookings are not done through us and Google Flights is one of the sites that we use to assist you in having an easy to use option to locate the flights that we've found, so you may actually book them. We understand that you might think, wait... I can find that price myself, what's the point? While it is definitely possible for you to find flights in a decent price range, it may not be the types of fares that we are able to locate. Google Flights is not what we use to locate our flights. We have a dedicated team who scour the internet daily, using tools and years of travel experience, to find you flights to the places you're after and also, inspiration to places you might not have thought of. They then make it as easy as possible for you to book by sending you a Google Flights link or letting you know that the offer is available through the airline directly. We can never predict where and when a flight will come up for, but typically we're able to help most of our members with flights to all over the world. If ever anything is unclear or you're not able to find a flight that we've sent out, please reach out to our amazing Member Experience team by emailing: [email protected]!

Reply from Jack's Flight ClubSep 4, 2025

Hey, Ryan! We're happy to have an opportunity to look further into your query and to confirm the details of your account. In checking through your account history, we were unable to find a request to cancel prior to your email to us on September 01st 2025. The agent advised of this and asked for a copy of the confirmation you would have received if there was a cancellation completed through your Lounge, but sadly no copy was forwarded to us. We also noted that you were still receiving and accessing flights, an indication that your membership was still in tact and not cancelled. Your request to cancel and receive a refund were received outside of the refund timeframe, per our Terms. We are always more than happy to assist and review queries but threats are not necessary to receive service from our Member Experience team. We were pleased to see the matter was resolved with them.

Reply from Jack's Flight ClubSep 1, 2025

Hey, Liz! Thanks for taking the time to reach out with your feedback and we're gutted to see that you didn't receive offers to the destinations you were after. We would love to hear more about what you were hoping to get from the service and ask that you please reach back out to our Member Experience at [email protected] with some more details. We hope to hear from you again soon!

Reply from Jack's Flight ClubAug 27, 2025

Hey, Jay! Thanks for giving us the opportunity to look into your membership more and also for providing us with your feedback! You’re correct that we link to sites like Google Flights or Skyscanner, as we don’t sell tickets or earn commission. The Jack's Flight Club service is built to constantly scan millions of routes using bots, machine learning, data analysis and expert human curation. Over 90% of flights are discarded, with only about 1 in 5,000 making the grade. Our expert Flight Finders spend hundreds of hours each week researching, so we can alert you only when there’s a great fare worth sharing, along with the booking links, workarounds, and destination tips. We have also taken a deep dive into your membership to confirm if there was an error made with the renewal or a service failure of any kind. Your membership with us started on August 01st 2024. At the time of sign-up, we always make sure to inform our members that all our plans are automatically renewing and can be canceled at any time. That signup does require your card details, which asks that you approve of the auto-renewing charge before you are sent our Premium alerts. The option to receive a renewal reminder is selected, just like all the other email preferences on your account, such as the airports you'd like to depart from or your preferred destinations. In checking your records, we can confirm that the option was not selected prior to your renewal date. We are considerate that not all members are on top of their renewal date and we offer a 2 week period after a renewal to receive a refund. When you contacted our Member Experience team, you were advised that we were unable to grant one as your request was outside this timeframe. It was not a case where you were outright denied a refund. Like any other business, we do have policies in place and Terms you agreed to when completing your sign up. We also noted this was your 2nd sign up with us and our policies have not changed from the 1st time you were a member with us to now. We pride ourselves on being very transparent with Terms, dates and make sure these details are clearly indicated several times during the sign up process and on the checkout page. If you do need any other support, you know how to reach our Member Experience team, so please don't hesitate to get in touch with any other questions!

Reply from Jack's Flight ClubAug 20, 2025

Hi, Shelby, we're definitely happy to look into your account more for you! At the time of sign up, we always make sure to inform our members that all our plans are automatically renewing and can be canceled at any time. However, we understand that it can be easy to forget or overlook this detail. That sign up does require your card details, which asks that you approve of the auto-renewing charge before you are sent our Premium alerts. We pride ourselves on being very transparent with plan details, pricing & dates and this information was all displayed when you created your account with us. In checking through your membership details, it was noted that your sign up was done in 2023, meaning your renewal in 2025 was your 2nd renewal (both 2024 and 2025's renewals were completed on the same date as your initial 2023 sign up - July 05th). We checked through to ensure there was no request to cancel the billing, indicating that you would not have wanted the 2025 renewal, but were unable to find any prior request to cancel. We would have been more than happy to offer you a refund of your 2025 renewal, but the request was made on August 01st 2025, which was outside of our 14 day refund policy. Your billing has been canceled and confirmed by the Member Experience agent that you spoke with. We will await the update from your bank regarding the dispute and the confirmation from them of the outcome.

Reply from Jack's Flight ClubAug 11, 2025

Hey Tajul, following our email outreach, we were so happy to see that you updated your correct, Premium email address - so we could locate your account - as we were only able to find your free account prior. We have reached out to you again via email with details on how to update your settings, so you are able to take full advantage of your Premium membership. If you need anything else, please don't hesitate to get back in touch with our wonderful Member Experience team at [email protected]

Reply from Jack's Flight ClubAug 11, 2025

Hey, Graham. We can guarantee you that our site and offers are not a con. We are truly saddened to see this review and would love to look into your account more to establish the issue and to hopefully resolve it. Unfortunately, we haven't heard back as yet on our request for more details, which would have allowed us to find your account. We would still love to help and ask that you reach out to our Member Experience team at your soonest convenience by emailing: [email protected]

Reply from Jack's Flight ClubAug 11, 2025

Hey Stephen, we are so sorry to see this and would like the opportunity to look into your account details more. We had reached out advising that we were able to find your free account but sadly, unable to locate your Premium account. We have not heard back to date but would still love to look into this more for you and ask that you please email our Member Experience team at [email protected]