Excellent
Based on 470 reviews
Jase Medical4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Jase is built around one simple belief: people should have reliable access to the medications and medical resources they may need, before they need them. Our mission is to help individuals and families be better prepared for everyday health needs, unexpected emergencies, and disruptions to traditional care.Through a simple, online process, people can get access to emergency antibiotics, other life-saving and important medications (like Epipens, Ivermectin, Albuterol and more), world-class first aid kits, and emergency food and water filtration. We are constantly listening to our customer's needs and providing solutions they can count on.
Jase Medical (jase.com) has 470 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 24 reviews with 1 star · Clear filters
Stephanie
they took my money and then told me they could not prescribe the medication. Well? When will I get my refund was the follow up question. Still no response.
Reply from Jase MedicalApr 29, 2026
Stephanie - thank you for your review. We have tried to repeatedly reach out to you and have gotten responses back with no text or messages. Just a blank email. We want to take care of you asap so please reach out to us. [email protected]
Terrie B.
How could one advertise drugs that are only accessible by a written drug prescription by a provider.... And then expect our kids and next our next generation not to order illegal drugs off the internet... Encourage doctor visits physicals and annual blood work... Love terrie ❤️
Reply from Jase MedicalMar 30, 2026
Hello Terrie - thank you for your review. All patients have to go through an online review where they answer in detail concerning their current health, allergies, recent doctor visits etc. In addition if more information is needed many of our patients require a face to face video visit where the patient goes over more of their medical history and current medical status. We adhere to all 50 states Medical and Pharmacy Boards. In addition we looked up your name and we have never done business with you so you would have no way of knowing any of the above. Please reach out to our customer service with any questions. Thank you!
Stephanie
I ordered 3 replacement antibiotic S for my kit. What I got was nothing that I ordered in another pack which I did not need. The meds they did send were I did not need or use for that matter. I sent photo of what I received and they Said it’s what I ordered but I know for a fact I did not. I only ordered 3 items as replacement and received one of them all for the hefty price of $274. This for some ointment, nausea medication and another medication for fungus or something in another on of their bags. Outrageous!
Reply from Jase MedicalFeb 25, 2026
Hi Stephanie - I'm sorry you have had a less than ideal experience. We have reached out to you 3 times to verify that this is indeed what you purchased as it is what you added to cart and paid for. It appears that you wanted something else and we are more than happy to accommodate. Would you please reach out to me directly so I can guide you to a happy resolution? [email protected]
Lenka P.
I purchased a Jase Case in August 2025 for emergency situations—specifically for times when I might need antibiotics and medical offices are closed. On Christmas Eve 2025, I developed a severe RSV infection that progressed into a painful sinus infection. I felt as though I were drowning in thick, green mucus. I turned to my Jase Case and began taking Augmentin, but it had no effect on the infection. Typically, when Augmentin is effective, it both resolves the infection and causes significant gastrointestinal side effects for me. This time, my stomach felt completely normal throughout the course, as if I weren’t taking antibiotics at all—despite the fact that I am usually very sensitive to them. Because of this, I’m concerned that the antibiotics I received from Jase were ineffective. In prior years, Jase antibiotics worked exactly as expected. This year, however, it felt like I was taking placebo pills rather than a real antibiotic. If Jase is going to sell emergency antibiotics, they need to actually work—not feel like sugar pills. Kelly Schuster
Reply from Jase MedicalJan 17, 2026
Kelly, thank you for taking the time to share your experience. I want to address your concern directly and clearly. Jase operates a multi-state licensed and accredited pharmacy. All medications we dispense, including Augmentin, are FDA approved and sourced from the exact same manufacturers and wholesalers that supply major retail pharmacies such as CVS, Walmart, and large hospital systems. There is no separate supply chain, and there is no formulation difference between what we dispense and what you would receive at a local pharmacy. Regarding the illness itself, while RSV is a viral infection and antibiotics do not treat RSV, many people understandably assume that worsening sinus symptoms during or after a viral illness automatically represent a bacterial sinus infection. In reality, the vast majority of sinus infections that occur in the setting of RSV or other respiratory viruses are viral or inflammatory rather than bacterial. Thick or discolored mucus, facial pressure, and congestion can look and feel severe but still be caused by ongoing viral inflammation of the sinus lining. True bacterial sinus infections tend to follow a different pattern. They more commonly involve symptoms that persist beyond 10 days without improvement, worsen after an initial period of recovery, or are accompanied by high fevers and significant focal pain. When those features are not present, antibiotics like Augmentin provide no benefit because there is no bacterial pathogen to target. The absence of gastrointestinal side effects is also not a reliable indicator of whether an antibiotic is active. Many people experience side effects intermittently or not at all, even when taking fully effective medication. We take medication quality extremely seriously. Every lot we dispense is tracked and regulated under the same oversight applied to any licensed pharmacy in the United States. We do not compound, dilute, or reformulate these antibiotics in any way. Emergency antibiotics are intended to be used with sound clinical judgment and are not a substitute for in person medical evaluation when symptoms are severe, prolonged, or worsening. We always encourage patients to seek medical care in those situations. Your feedback is appreciated, and if you would like our clinical team to review your experience more closely, we are available to do so.
William R.
A friend of mine recommended the company and I travel a lot so I thought it would be a good ide to have some general antibiotics to travel with. I placed my original Jase Case order a few months ago in spring of this year, 2025. My friend, and the companies website says you can replenish items in your kit in the first year. I used a Z pack already so I tried to order a replacement and add a new med that I didn't order originally. After signing in and putting both items in my cart the total cost showed a $90.00 physician fee on top of the med costs which they only equaled about $60.00. I figured since I tried to add in a new med that wasn't in my original kit they wanted a physician to review that. I deleted all items and signed by in to my account and added just the Z pack which was originally prescribed to me just a few months ago. They again added in a $90.00 physician fee so my $26.00 z pack was going to cost $116.00. I knew this had to be a mistake so I called them. No mistake, they confirmed any meds ordered would result in the added $90.00 physician fee, even though it was a med already prescribed to me by them very recently. I asked the woman to show me on their website where it states that and she said, "We have a lot of websites, I can't show you that." They do however advertise that you can replinish your meds in your first year but just omit the fact that it's at an exorbitant cost. I truly believe they should be transparent about that, I would have ordered a lot more meds to begin with if I knew they were going to gouge me in the future. Lastly, I tried to leave this review on their own website but when you click "leave your own review" it takes tou to a general google search for Jase Medical the company and won't let you leave an actual review from a real customer. I believe this is by design and explains why you only see 5 star reviews on their website.
Reply from Jase MedicalAug 14, 2025
Hi William - I'm sorry you had an unexpected experience. We strive to make every customer a customer for life. Please reach out to [email protected] directly and I"ll make sure to get things fixed for you.
Edith P.
I just went to look at this website. Never have before and then received an email from them. I didn't give them my email ! At the bottom of the email it says manage your subscription 😡 I didn't subscribe. Not a nice way to get customers.
Reply from Jase MedicalJun 17, 2025
Hi Edith - I don't show that you have ever purchased from us or even attempted to contact us. Please reach out if you have any questions!
AA
God help you if you’ve ever been diagnosed with mental illness and are trying to stock up on meds, because apparently this disqualifies you completely from using their services. I’m bipolar and trying to get ahold of a supply of my meds ahead of certain changes that may be coming regarding the availability of certain things I take but apparently Jase has decided that folks with bipolar or schizophrenia don’t deserve to use their service.
Reply from Jase MedicalFeb 26, 2025
Thank you for leaving us a review. Unfortunately Medical Board regulations do not allow us to provide a reserve of psychiatric meds for patients. If that ever changes I will let you know here. We would love to help out with any other questions you have regarding this. Just give us a call! Phone: (888) 522-6912 Customer Support Hours*: 7-7 MT M-F 10-6 MT Sat 12-6 MT Sun
Charles T.
I never received the medications that I paid for, and I e-mailed them several times, but I never received a response from them.
Reply from Jase MedicalFeb 26, 2025
Charles I'm so sorry we didn't give you top notch service in this case. Please call us anytime and you will go directly to a live customer service agent willing to help out with any questions. Phone: (888) 522-6912 Customer Support Hours*: 7-7 MT M-F 10-6 MT Sat 12-6 MT Sun
