Bad
Based on 570 reviews
Jelly Cases1.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Jelly Cases are the most beautiful phone cases. Check out the best phone cases for iPhone, Samsung, phone accessories, tech gadgets and more. Quality, design and protection for your phone. Free Worldwilde Shipping!
Jelly Cases (jellycases.com) has 570 customer reviews on Folks Told, with an average rating of 1.8 out of 5.
Showing 429 reviews with 1 star · Clear filters
Kassandra C.
I placed an order (#109687) on 3/9/24 and my order has still not been received or shipped. I have emailed them twice asking for an update, as well as DMing them on instagram. It’s now 3/24/24 and I have received nothing. I’m pissed. This company is very clearly a scam. Do not order from them unless you want to lose your money and never receive a product.
perla O.
I am very unhappy with the customer service at jelly cases. The only way to contact them is via email. I ordered my products on 2/16/2024 and emailed them on 3/4/2024. They responded that they will look into my order and will touch base with me. I requested an update on my order on 3/12/2024 since there was no response and until now I have not received any email on their behalf on my order.
PB
Original Post: 20 March 2024 Placed 2 orders last 11-Jan-24 (Orders#108354,108353) and still have not received up til now. I have reached out via email and have only received ONE response saying the below: "We are really sorry if it took us so long to get a response for you. We're a little swamped at the moment but it's definitely no excuse in helping you in a timely manner. I'm currently in touch with our shipping team to check the status of your order. I will provide you with an update as soon as possible." I have requested for a refund multiple times over email and on IG. Heard nothing. UPDATE: 26 March 2024 I have been refunded the whole amount today. Thanks, but still very disappointed at the fact that you will hear nothing from them and see no action until you post a bad review online. I encourage everyone looking for a refund to write a complaint on here.
Reply from Jelly CasesMar 22, 2024
Hello Pauline, We sincerely apologize for the inconvenience you've experienced due to the lack of updates regarding your orders. It appears that, regrettably, your orders were lost in transit by our shipping partner. We understand how disappointing this must be, and we want to assure you that we've taken immediate action to rectify the situation. To make things right, we have processed a full refund for your orders. You should expect to see the amount credited back to your account within 2-3 business days, depending on the processing time of your bank. We are truly sorry for this mishap and the frustration it has caused. Please accept our apologies once again. We are here to support you and are ready to assist with any further questions or concerns you may have. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future. Best, Jelly Cases Team
customer
I blame myself for not checking the reviews before purchasing :( I’m in the same boat as everyone else it seems - they took my money and didn’t ship out my order. I’ve contacted them multiple times and received no response. I’ve lodged a dispute with my bank and they are looking into it. Do not order from these scammers!!
Reply from Jelly CasesMar 22, 2024
Hi Kellie, We have sent you an email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and we sincerely apologize for any disappointment caused. Sincerely, Jelly Cases Team
Stephanie M.
Do not order from this company. I order a phone case, received the order confirmation, but never received the case. I’ve emailed them multiple times and have not received a response. It’s been over a month now.
Dat D.
No case sent. No reply to email. 100% a scam site. Do not order, and if you have, report as a fraudulent transaction and move on.
Eboni C.
I ordered a phone cover and never received it. I also emailed them multiple times and never got a response.
Andrea
The worst customer experience I have ever had. I'd ordered from Jelly Cases last year and loved the cover. So I ordered again. 6wks later still no cover, they don't respond to emails nor to Facebook messages. Finally someone replied and told me shipping had lost my order and they'd process a new one. Then again zero communication. So disappointing as I did like my first cover and didn't have an issue then. My advice? Don't order.
Reply from Jelly CasesMar 21, 2024
Hi Andrea, I sincerely apologize for the inconvenience you recently encountered. We understand the frustration this may have caused, and I want to assure you that we are actively addressing the situation. Initially, we had intended to promptly dispatch a replacement to resolve the issue. Unfortunately, we have just been informed that our shipping partner is still experiencing ongoing challenges. To prevent any further delays and out of consideration for your time, we have processed a refund for your order. You should have received a notification regarding this refund, and the amount will be credited to your account within the next 2-3 business days, depending on your bank's processing times. I deeply regret the negative experience you had with our team. Despite this setback, we genuinely hope for an opportunity to better serve you in the future. Your satisfaction remains our top priority. Should you require further assistance or have additional concerns, please don't hesitate to reach out. Your understanding and patience during this time are greatly appreciated. Thank you for your support. Best, Jelly Cases Team
