Jimmy LionReviews of jimmylion.com

Catastrophique ! On a bien reçu notre maillot de bain mais nous étions déçus du modèle. Nous prenons donc contact avec le service client pour le retour. 1ere déconvenue puisque c'est à nous de prendre en charge le retour (en Espagne en suivi colis), moyennant donc 15€. Et maintenant 2eme déconvenue, le colis est arrivé en Espagne dans l'entrepôt de la marque il y a 10 jours (d'après notre numéro de suivi) et plus aucune nouvelle du service client concernant notre remboursement ! Quelle honte. Notre numéro de commande : SXM837153

Unexpected £57 import charge after ordering from the UK website I ordered £144 worth of goods from Jimmy Lion’s UK website, paying in GBP. At checkout, the order showed Taxes: £0.00 and there was no clear warning that I would have to pay a large additional charge before receiving my order. After receiving the shipping notification, I was told by Royal Mail that I had to pay £57 in import charges before the parcel could be delivered. This was a very unpleasant surprise, especially when ordering through what is presented as a UK online store. I understand that customs charges can sometimes apply, but this should have been made much clearer during the checkout process, particularly when customers are buying through a UK website and paying UK prices. I have chosen not to pay the extra charge and will have the parcel returned. I am now waiting to see how Jimmy Lion handles the refund process. A disappointing experience and something customers should be made aware of before purchasing.

Poor quality!

I bought a pack of five socks and, after only a couple of uses, I immediately had my first issue: one sock tore at the back. After a long email exchange, during which I was unbelievably expected to justify the fact that the sock had torn, I received a refund. Shortly after, another sock developed the same kind of problem. This time, they tried to blame me, claiming I had chosen a size that was too small, which is completely false. The truth is that they sell extremely poor-quality products at outrageous prices. Not even the worst €1 Chinese socks last this little. As if that were not enough, their customer service is terrible and tries in every possible way to shift the blame onto the customer. In any case, all the negative reviews I should have read beforehand confirm everything I am saying. Shame on you.

Lamentable. Pedido realizado el 7 de marzo y sin noticias de los productos 10 días después. No contestan a emails ni formularios, solo han contestado cuando he llamado a la tienda de Madrid. Me dicen que uno de los productos no está en stock cuando en la web están todos los productos de mi compra disponibles. Esperando resolver el problema para no volver a comprarles nada.

Commande faite depuis le Canada pour 90$, résultat de la commande 30$ de douane à payer à réception … c’est ridicule et c’est du vol ! Vous êtes nul, et votre produit n’est pas qualitatif c’est honteux. Il ne fait pas de laisser séduire ..

I ordered a gift set of socks as a present for someone. Turns out they already had that set so I checked the returns policy, and I just had to send them back (to Spain). The policy stated I was liable for postage, taxes and fees. I returned them via international parcel force. I didn't hear anything so after a couple of weeks I checked the tracking, and it stated the parcel had been refused. I contacted customer support and after about a week I received a response reiterating that it was up to me to pay postage, taxes and fees, so they'd refused the parcel. It has been returned to a Spanish post office, waiting to be collected by me. I'm in the UK. Now customer service aren't responding. I accept liability for any additional fees, but how am I supposed to know what fees or taxes Spanish customs are going to apply before I send the socks. The obvious thing is to take any fees out of my refund. As it is, I've spent £54 on the socks, £11 on the postage, and don't even have the socks. And the returns process is 'send them back to us and write your order number on the package'. There's no way to initiate a return from the website (with a potential option to pre-pay fees), so there's no way of tracking your return if it actually gets through to them. This is not how to run a company, they will go bust within the next couple of years. Perhaps that's why they are trying so hard to avoid refunds. Incidentally, I'd already ordered a different gift set to give to the person, so it's not like they were losing a sale. Avoid Jimmy Liars

Pakje werd op 27 november besteld tijdens de black friday sale. Dit met de gedachte dat dit ruim voor de feestdagen zou aankomen. Op de website stond dan ook vermeld “voor 12u besteld, vandaag verzonden” en dat de verzendingsduur naar België 3 tot 6 werkdagen zou duren. Ik kreeg na twee weken nog steeds geen enkele mail of update van de verzending van het pakje, tot mijn trackingsnummer zelfs gewoon verviel. Hierdoor was ik genoodzaakt contact op te nemen met de service, die me dan zeiden dat het nog niet eens verzonden was. Na nog een week wachten en nog een mail met eis tot schadevergoeding, kreeg ik eindelijk ( na 4 weken ) een mail dat het verzonden was. Op 23 december ( net voor kerst ) kwam het dan uiteindelijk aan, een maand later… Dit heeft veel stress veroorzaakt dat ik geen cadeautje zou hebben voor kerst. Zeker het niet op de hoogte houden van de status van het pakket was echt niet oke. Schandalig!!