customer
Charging my card for a new month…
Charging my card for a new month without notifying me & even though I have never signed up for a month to month subscription or ANY subscription for that matter & the worse part is, you guys do NOT accept refunds & make it IMPOSSIBLE to cancel my membership. You guys make so that it is impossible to LEAVE and Cancel membership. I am on my 3rd month and have only lost 13 pounds. I have cleaned up my diet, in the gym 6 days a week and still, have not met or is even close to my goal.
Reply from BelleMay 13, 2026
Thank you for sharing this. I do want to note that orders are set to auto renew but we can absolutely pause or cancel for you at any time. I will have your treatment manager reach out. We would love to help you out.



